Doug MacAdam | Page 34

Tire Flat; Wheel Damage Recently, I damaged my front-right tire and wheel on a pothole. At the time I purchased my 2010 Volvo C30, I also purchased a tire and wheel insurance Recently, I damaged my front-right tire and wheel on a pothole. At the time I purchased my 2010 Volvo C30, I also purchased a tire and wheel insurance package from Smythe Volvo. All told, this is probably my fifth or sixth damaged tire and second or third damaged wheel in four years. In all such cases, my service advisor, Doug MacAdam, has nimbly and effectively handled the appropriate repairs, including making all arrangements with the insurance plan provider. He has made this process not only seamless, but easy for me as a customer. Thank you! More

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Decades of excellent service Since buying my first car ( a used red 242 DL) in 1976, until today my family and I have owned at least one (and up to five) Smythe Volvo(s). During t Since buying my first car ( a used red 242 DL) in 1976, until today my family and I have owned at least one (and up to five) Smythe Volvo(s). During these four decades Smythe Volvo has rendered excellent service. I recommend Smythe Volvo without reservation. More

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Service with a smile Whether it is A regular scheduled maintainence or a pesky information light issue Doug Mac Adam always finds the time to lo listen and arrange a quick Whether it is A regular scheduled maintainence or a pesky information light issue Doug Mac Adam always finds the time to lo listen and arrange a quick result. Never have to wait days for an appointment and many times it has been taken care of the same day. Now that’s what a call service! More

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Wonderful! Classy operation and people treat you very nicely especially Chris in sales, Doug and Tom in service and the service manager. That is why I just purc Classy operation and people treat you very nicely especially Chris in sales, Doug and Tom in service and the service manager. That is why I just purchased my second volvo and always recommend you. More

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Rapid service The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creativel The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creatively solved it and saved me a lot on repair. When I came in for drop off for repair she and Dennis had me out in less than 5 minutes and dropped me at home. More

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Very helpful and nice as always! Helped me with everything that I needed and took great care of my car. Had my car ready quickly and looking great! Helped me with everything that I needed and took great care of my car. Had my car ready quickly and looking great! More

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Remarkable We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We decided to see if they could fit us in during our visit. We were delighted that they were able to accommodate us on such short notice! Better yet as the weather forecast changed we decided to depart for the south a day earlier. To our amazement, Smythe worked their magic and fit us in a day earlier. The service was performed quickly while we sat in their comfortable waiting room and our car was also given a courtesy wash ! A very pleasing experience, thanks to Doug, Regina and the service crew. This enabled us to start our journey south and avoid the bad winter weather that had been predicted. More

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This is my fifth Volvo I purchased my first Volvo (1980 Station Wagon) shortly after the birth of our first daughter from Smythe Volvo. I have had three station wagons, one I purchased my first Volvo (1980 Station Wagon) shortly after the birth of our first daughter from Smythe Volvo. I have had three station wagons, one sedan and now my XC60. I have never had anything but excellent customer service from Smythe. Every Smythe employee whether in sales or service, is very knowledgeable, professional, courteous. Even the young man who set up my Volvo on Call over the phone was very helpful. More

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2nd Volvo from Smythe in 3 weeks 3 weeks prior, we leased a 2018 xc60 from Bob Cerza at Smythe. A great experience with no sales pressure. Since it went so well, we decided to upgra 3 weeks prior, we leased a 2018 xc60 from Bob Cerza at Smythe. A great experience with no sales pressure. Since it went so well, we decided to upgrade our second car to a 2013 xc60 with 35.5k miles. Again no pressure. A great experience both times. A special thank you to all involved which included Kevin Flanagan, PJ Lee, Bob Cerza, Dennis Jeffers and Doug Macadam- as well as others in pre-owned sales and finance. A truly professional group of individuals who work very well together. Since both cars have AWD, we are all set for Winter. Thank you again Smythe. John from Summit More

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Great Service from the Service Dept Though Part Prices High I cracked the rim on my wife's XC90....slid sideways into a curb at estimated 8 mph and literally cracked the aluminum rim. The rim was on back order I cracked the rim on my wife's XC90....slid sideways into a curb at estimated 8 mph and literally cracked the aluminum rim. The rim was on back order (3 week expected wait) and Doug somehow found a loaner rim so we wouldn't be stuck using the small spare. Given its my wife car and we have 2 young kids, I did not want her driving on the spare for any considerable time. Doug went above and beyond to find a solution. On the negative side, and this is directed to Volvo the parent, the cost of the rim is absolutely ridiculous. $850 or so with tax. Doug kindly explained this is MSRP. I kindly explained that its highway robbery. I found the rim on a website for $300, though this does not include the tire pressure sensor. We will be discussing the ultimate price shortly. I am sure that Volvo is mandating the price to Smythe, but it still doesn't make this right. More

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