Doug MacAdam | Page 34

Remarkable We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We decided to see if they could fit us in during our visit. We were delighted that they were able to accommodate us on such short notice! Better yet as the weather forecast changed we decided to depart for the south a day earlier. To our amazement, Smythe worked their magic and fit us in a day earlier. The service was performed quickly while we sat in their comfortable waiting room and our car was also given a courtesy wash ! A very pleasing experience, thanks to Doug, Regina and the service crew. This enabled us to start our journey south and avoid the bad winter weather that had been predicted. More

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This is my fifth Volvo I purchased my first Volvo (1980 Station Wagon) shortly after the birth of our first daughter from Smythe Volvo. I have had three station wagons, one I purchased my first Volvo (1980 Station Wagon) shortly after the birth of our first daughter from Smythe Volvo. I have had three station wagons, one sedan and now my XC60. I have never had anything but excellent customer service from Smythe. Every Smythe employee whether in sales or service, is very knowledgeable, professional, courteous. Even the young man who set up my Volvo on Call over the phone was very helpful. More

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2nd Volvo from Smythe in 3 weeks 3 weeks prior, we leased a 2018 xc60 from Bob Cerza at Smythe. A great experience with no sales pressure. Since it went so well, we decided to upgra 3 weeks prior, we leased a 2018 xc60 from Bob Cerza at Smythe. A great experience with no sales pressure. Since it went so well, we decided to upgrade our second car to a 2013 xc60 with 35.5k miles. Again no pressure. A great experience both times. A special thank you to all involved which included Kevin Flanagan, PJ Lee, Bob Cerza, Dennis Jeffers and Doug Macadam- as well as others in pre-owned sales and finance. A truly professional group of individuals who work very well together. Since both cars have AWD, we are all set for Winter. Thank you again Smythe. John from Summit More

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Great Service from the Service Dept Though Part Prices High I cracked the rim on my wife's XC90....slid sideways into a curb at estimated 8 mph and literally cracked the aluminum rim. The rim was on back order I cracked the rim on my wife's XC90....slid sideways into a curb at estimated 8 mph and literally cracked the aluminum rim. The rim was on back order (3 week expected wait) and Doug somehow found a loaner rim so we wouldn't be stuck using the small spare. Given its my wife car and we have 2 young kids, I did not want her driving on the spare for any considerable time. Doug went above and beyond to find a solution. On the negative side, and this is directed to Volvo the parent, the cost of the rim is absolutely ridiculous. $850 or so with tax. Doug kindly explained this is MSRP. I kindly explained that its highway robbery. I found the rim on a website for $300, though this does not include the tire pressure sensor. We will be discussing the ultimate price shortly. I am sure that Volvo is mandating the price to Smythe, but it still doesn't make this right. More

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Great service Dina is a pleasure to work with... I never feel rushed and she always takes the time to truly understand my concerns. I appreciate working with her... Dina is a pleasure to work with... I never feel rushed and she always takes the time to truly understand my concerns. I appreciate working with her... Doug is always helpful as well! and is always there to assist whenever I need.... Love the team here.... especially Dina and Doug! More

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MY SMYTHE SERIVICE ADVISORS SINCERE THANKS TO MY SERVICE ADVISORS TOM COWAN & DOUG MACADAM AT SMYTHE VOLVO SUMMIT, NJ..THEY HAVE ALWAYS PROVIDED ME WITH COURTEOUS AND PROFESSION SINCERE THANKS TO MY SERVICE ADVISORS TOM COWAN & DOUG MACADAM AT SMYTHE VOLVO SUMMIT, NJ..THEY HAVE ALWAYS PROVIDED ME WITH COURTEOUS AND PROFESSIONAL SERVICE. BECAUSE OF THIER VALUED SERVICE, I HAVE NEVER HAD A SERVICE PROBLEM THAT WASN'T ADDRESSED AND CORRECTED IN A TIMELY MANNER. THEY KEEP MY CAR FUNCTIONING AS IF IT WERE NEW. I HAVE BEEN A CUSTOMER FOR NEARLY (17) YEARS AND TRULY APPRECIATE THE INDIVIDUAL PERSONNAL ATTENTION AND CONCERN THEY INVEST IN ME AND MY VOLVO. I LOVE MY S70 BUT, IF I'M EVER ADVISED TO INVEST IN A NEW ONE, I WOULD DEFINETLY PURCHASE FROM SMYTHE. I AM A LIFE CUSTOMER!!! SINCERE THANKS FOR ALL YOU DO!! MARY B. GLOVER More

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Doug MacAdam Was Great I had a broken moonroof and Doug took the time to look the problem over and gave me advice not to let it splinter more, or the cost might be double. I had a broken moonroof and Doug took the time to look the problem over and gave me advice not to let it splinter more, or the cost might be double. He let me suggest a duct tape solution. My moonroof was fixed at the quoted price. Thanks Doug! More

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Superlatives do not suffice Smythe Volvo! Simply the best, period. For so many the purchase of the car is a task, at Smythe it's a pleasure. For so many a car purchase is a worry Smythe Volvo! Simply the best, period. For so many the purchase of the car is a task, at Smythe it's a pleasure. For so many a car purchase is a worry, Smythe is worry-free zone. Honesty is not a slogan at Smythe, it's a founding principle. We've been customers at Smythe Volvo since the mid 1980s and would never consider going elsewhere for our Volvo needs. We have leased, purchased new and purchased used cars at Smythe. You are treated fairly, Smythe stands behind what they say and what they do. I recommend Smythe Volvo to anyone who wants a new or used car or whose Volvo needs service. They are simply the perfect example of what a dealership strives to be. They succeed where most fail. I thank THEM for years of faithful help. Smythe Volvo is the sine qua non! More

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Loyal Customers My wife and I have been leasing Volvos at Smythe for the past 15+ years. We return faithfully because the experience is supportive and easy. The sal My wife and I have been leasing Volvos at Smythe for the past 15+ years. We return faithfully because the experience is supportive and easy. The sales and the service experience gives us absoultey no reason to choose a different vehicle or a different dealer. More

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Always helpful and polite. Recently we had one of our Volvo’s in for service and even though within a week I had to go back three times, ( no fault of Smyths ) Doug made the pro Recently we had one of our Volvo’s in for service and even though within a week I had to go back three times, ( no fault of Smyths ) Doug made the process and headache of the car smooth. Not only did I show up without an appointment the first time, was he so helpful in having my car looked at and assessed as whether I should drive it or leave it with them. Safety and customer service is always put first. Normally I would always have an appointment. More

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