Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 35

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
527 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 4 mos

Industry Experience

42 yrs, 4 mos

4.9

527 Reviews

Write a Review

527 Reviews of Doug MacAdam

October 11, 2017

Dealership Rating
Employee Rating

Lifesaver I own a 2012 XC60. Needless to say....never had the battery changed and today was the day it decided to crap,out. At 4pm no less. With a couple of More

by kgulbish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Technician-Casey

October 07, 2017

Dealership Rating
Employee Rating

Fantastic Service I had to get multiple services taken care of for my XC90, and the car essentially felt brand new when I came back to pick it up. The service was time More

by Justin MacPherson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2017

Smythe Volvo Cars responded

Having a dedicated partner makes your life easier and helps you enjoy your Volvo more - this is what we strive for every day. Thanks for taking your time to let people know.

September 28, 2017

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Employee Rating

Service was outstanding Our Service manager Doug McAdam was outstanding. We had a headlight die, he stayed after normal hours to help us out. We appreciate they way we are t More

by Matt Brauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2017

Smythe Volvo Cars responded

Doug is a gem! Staying to help a customer is just something he does and never hesitates to do so. Thank you for you many years of business - its very much appreciated.

September 26, 2017

Dealership Rating
Employee Rating

Great service Doug McAdam and Tina Dewald made this process very easy. I came in for a tune up and was out in an hour. Best yet, they gave me a guest pass to the Eq More

by adunleavy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald

Sep 26, 2017

Smythe Volvo Cars responded

A workout at a Equinox - that's part of the luxury offer we started providing a few years ago based on customer feedback. It makes servicing your Volvo something you can look forward to in addition to our friendly and courteous staff. Sorry to brag but its just great! enjoy!

August 21, 2017

Dealership Rating
Employee Rating

Great Service! My service advisor, Doug MacAdam, makes owning a car at Smythe enjoyable. He's always quick (and happy) to help, and he does so completely. I apprecia More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2017

Smythe Volvo Cars responded

Yes Doug is happy and very efficient. He's also been part of our Smythe Volvo family since he was young and now has worked with us for over 30 years! We appreciate all of our coworkers and have many with us for a long time - but none longer than Doug! Thank you for your business.

August 06, 2017

Dealership Rating
Employee Rating

Always great service Great service! Always have my car ready very quickly and in time for when I need it. Very nice and help me with anything I need to make sure my car is More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2017

Smythe Volvo Cars responded

Doug is one of our 25 plus years coworkers - and we are very grateful to have him as part of our Smythe Volvo family. He really knows his stuff because he was once a Master technician himself working on our customers our Smythe Volvos! Thanks for taking the time to tell people about your experience with us.

August 04, 2017

Dealership Rating
Employee Rating

Number Nine from Smythe I just purchased my ninth Volvo from Chris at Smythe today. As always he showed me the best deals out there on the XC60 SUV I was looking for. Chris More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Chris Henriksen

Aug 05, 2017

Smythe Volvo Cars responded

Thanks for your many years of loyal business. The biggest indicator of customer satisfaction is repeat business. We are glad to have achieved that. Enjoy!

July 04, 2017

Dealership Rating
Employee Rating

Since 1994. I have purchased three cars from Smythe Volvo, in 1994, 2004 and 2017, and the experience has been fantastic. Starting with purchasing my three cars f More

by dcook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald , Chris Henriksen

Jul 04, 2017

Smythe Volvo Cars responded

In a world of surveys and pilot groups to determine customer satisfaction - nothing says more about it than repeat business. Thank you for your loyalty over many years and for the confidence you've shown in us over all of those many years. We work hard to make sure that not only we sell and service your Volvos - but that we do so in a way that shows how much we appreciate you. Thanks for the great review. Enjoy your beautiful new Volvo XC60.

June 29, 2017

Dealership Rating
Employee Rating

Excellent service, very helpful. Service rep. was very helpful. Explained things well. Service was done on time. Car was washed which was a nice bonus. I will return. Good job. More

by Matt Brauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2017

Smythe Volvo Cars responded

Great! This is what we work for every time you visit! thanks for taking the time to review us.

June 25, 2017

Dealership Rating
Employee Rating

Excellent service by professional and courteous staff I have always had excellent experience with the Smythe Volvo Service staff. Doug MacAdam and Tom Coward for almost 25 years have provided me with sup More

by thunderbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 25, 2017

Smythe Volvo Cars responded

Doug and Tom are two of our 25 plus year veterans and have provided excellence for all of that time. Its great to have people like this on our team who provide consistency to our customers. Thanks for taking the time to review us and for your business.

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