Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 35

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

Write a Review

533 Reviews of Doug MacAdam

December 11, 2017

Dealership Rating
Employee Rating

Great service Dina is a pleasure to work with... I never feel rushed and she always takes the time to truly understand my concerns. I appreciate working with her... More

by MargheritaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson

Dec 11, 2017

Smythe Volvo Cars responded

Doug and Dina are true professionals. Your feedback really means a lot to them and all of us. Thank you for your business.

November 30, 2017

Dealership Rating
Employee Rating

MY SMYTHE SERIVICE ADVISORS SINCERE THANKS TO MY SERVICE ADVISORS TOM COWAN & DOUG MACADAM AT SMYTHE VOLVO SUMMIT, NJ..THEY HAVE ALWAYS PROVIDED ME WITH COURTEOUS AND PROFESSION More

by MBGLOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Dec 01, 2017

Smythe Volvo Cars responded

Customers for life - that is how we try to build our relationships. Thank you for your many years of business and for taking time to compliment two of the best service advisors in the industry. Enjoy!

November 02, 2017

Dealership Rating
Employee Rating

Doug MacAdam Was Great I had a broken moonroof and Doug took the time to look the problem over and gave me advice not to let it splinter more, or the cost might be double. More

by BrianE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2017

Smythe Volvo Cars responded

Doug is a true professional who will take the time that's needed to make sure we are doing the thing for you and help you understand all along the way. Thanks for saying so and for your business.

October 27, 2017

Dealership Rating
Employee Rating

Superlatives do not suffice Smythe Volvo! Simply the best, period. For so many the purchase of the car is a task, at Smythe it's a pleasure. For so many a car purchase is a worry More

by oldVolvoGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2017

Smythe Volvo Cars responded

We can't thank you enough for your kind words. Our number one goal is to make buying or servicing a vehicle with us an enjoyable experience. We want to thank you for your business as well as your friendship!!

October 12, 2017

Dealership Rating
Employee Rating

Loyal Customers My wife and I have been leasing Volvos at Smythe for the past 15+ years. We return faithfully because the experience is supportive and easy. The sal More

by JackL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Butfiloski, Chris Henriksen

Oct 13, 2017

Smythe Volvo Cars responded

Thanks for that wonderful endorsement. We believe that your loyalty of 15 years speaks about how much you value and trust us. We appreciate you letting us earn that! Enjoy!

October 12, 2017

Dealership Rating
Employee Rating

Always helpful and polite. Recently we had one of our Volvo’s in for service and even though within a week I had to go back three times, ( no fault of Smyths ) Doug made the pro More

by Regina Gabriel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 13, 2017

Smythe Volvo Cars responded

Doug is a true gem - and we appreciate you saying so. Thank you for taking the time to post a review. we're glad we could help!

October 11, 2017

Dealership Rating
Employee Rating

Lifesaver I own a 2012 XC60. Needless to say....never had the battery changed and today was the day it decided to crap,out. At 4pm no less. With a couple of More

by kgulbish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Technician-Casey

October 07, 2017

Dealership Rating
Employee Rating

Fantastic Service I had to get multiple services taken care of for my XC90, and the car essentially felt brand new when I came back to pick it up. The service was time More

by Justin MacPherson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2017

Smythe Volvo Cars responded

Having a dedicated partner makes your life easier and helps you enjoy your Volvo more - this is what we strive for every day. Thanks for taking your time to let people know.

September 28, 2017

Dealership Rating
Employee Rating

Service was outstanding Our Service manager Doug McAdam was outstanding. We had a headlight die, he stayed after normal hours to help us out. We appreciate they way we are t More

by Matt Brauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2017

Smythe Volvo Cars responded

Doug is a gem! Staying to help a customer is just something he does and never hesitates to do so. Thank you for you many years of business - its very much appreciated.

September 26, 2017

Dealership Rating
Employee Rating

Great service Doug McAdam and Tina Dewald made this process very easy. I came in for a tune up and was out in an hour. Best yet, they gave me a guest pass to the Eq More

by adunleavy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald

Sep 26, 2017

Smythe Volvo Cars responded

A workout at a Equinox - that's part of the luxury offer we started providing a few years ago based on customer feedback. It makes servicing your Volvo something you can look forward to in addition to our friendly and courteous staff. Sorry to brag but its just great! enjoy!

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