Doug MacAdam | Page 42

Done right the 1st time. When you're sick, do you go to a veterinarian? Of course not. You need a highly trained & specialized Doctor. Same thing w/ your Volvo. It's a b When you're sick, do you go to a veterinarian? Of course not. You need a highly trained & specialized Doctor. Same thing w/ your Volvo. It's a better value to have a Smythe Volvo Factory Trained Technician diagnose your issue correctly & complete a flawless repair the 1st time w/ the same high quality parts the car came with (not cheap aftermarket parts that fail early), than gamble with a local mechanic who doesn't specialize in Volvo, is not Factory Trained, & doesn't install genuine Volvo parts on your car. There's an old adage "Jack of all trades is master of none." Go where the knowledge is. I'm listened to, heard, and get valuable advise from my Service Advisor Doug. They've a new comfortable customer lounge. Work is done right the 1st time. Whether it's commuting, summer vacation, or cross country road trip, I value having the confidence that my car is completely serviced. No drama-never had a car break down & plan to keep it that way. I value my time, & so do they. Thanks Doug, Brad, Scott, Greg, & the good folks at Smythe Volvo. More

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Pleasant to work with Recently purchased a Volvo XC60, a used 2013 model. The car buying experience was pleasant, professional and comfortable. I felt confident that my sal Recently purchased a Volvo XC60, a used 2013 model. The car buying experience was pleasant, professional and comfortable. I felt confident that my sales representative understood the vehicles and took the time to understand my needs in a vehicle. I would recommend the dealership. In addition, I had a tow hitch installed and the service department was very interested in making the service experience as pleasant, comfortable and professional as the buying experience. I worked with Kristian to purchase the vehicle and Doug for the tow hitch install. Thank you both. More

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Assistance from Doug MacAdam Doug was very helpful with my service of my V60. He reviewed all the service issues and my car was promptly serviced and delivered on time with out a Doug was very helpful with my service of my V60. He reviewed all the service issues and my car was promptly serviced and delivered on time with out a hitch. Thanks More

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third volvo purchased at smythe we have been loyal and very happy customers at smythe since 1999 we just purchased our third xcv70 wagan at smythe we have always received exc we have been loyal and very happy customers at smythe since 1999 we just purchased our third xcv70 wagan at smythe we have always received excellent service from all departments at smythe we have always had a good experience when purchasing a car from our sale person Chris Henriksen More

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Simply the Best!!! My parents began buying Volvos at Smythe in 1971! I have continued the tradition and just leased my 6th or 7th Volvo. They are truly a family busine My parents began buying Volvos at Smythe in 1971! I have continued the tradition and just leased my 6th or 7th Volvo. They are truly a family business and treat you like family! Kevin Flanagan, following in his father's footsteps, heads up an incredibly patient, kind, and knowledgeable sales team. The service department if fabulous - Nick, Tony, Doug & Tom know my name whenever I stop in and have gone above and beyond for me on several occasions. DO NOT even shop around - you will never find honesty, integrity, and such high service standards at any other dealership!!! More

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Emergency repair of S80. We have been with Smythe Volvo for over ten years. We currently own two older Volvos, a 2004 Volvo XC-90 and a 2008 S80. We can think of no other plac We have been with Smythe Volvo for over ten years. We currently own two older Volvos, a 2004 Volvo XC-90 and a 2008 S80. We can think of no other place to have the servicing of these vehicles. Every time we had an issue the service department has come through with flying colors. This time was no exception. Even though I did not have a scheduled appointment, Doug and Tony got the S80 checked out and repaired. I thought I was going to miss an important meeting but their diligence and hard work allowed the car to be repaired and back on the road in plenty of time. They are truly the best. More

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All around SUPERB Dealership!! Just drove home my newly leased 2015 XC60...the 3rd car I have either bought of leased from Smythe (my husband purchased his used Volvo 960 there two Just drove home my newly leased 2015 XC60...the 3rd car I have either bought of leased from Smythe (my husband purchased his used Volvo 960 there two years ago). As always it was an excellent experience! Both Kristian and Alex are professional, extremely knowledgeable, courteous, caring, friendly, very pleasant and they made the entire leasing process seamless. I had extended my previous lease because Volvo was supposed to come out with a new engine for the XC60 but this was delayed beyond the allowed lease extension time-table. The lease extension process was tedious but Kristian was with me throughout the process assisting me however I needed. Although I was disappointed that Volvo (the company) made this decision to delay the new XC60 engine, Kristian went out of his way to assist me in getting a new car and the lease extension and he worked with me to bring the monthly new lease cost to within my guidelines. Whenever I had a question or concern, Kristian immediately responded with answers. Actually, everyone at Smythe Volvo goes out of their way to make sure all issues are dealt with promptly and resolved. During my lease-extension period with my 2013 XC60, I had a minor fender bender and needed it repaired quickly before my extension expired. Tony got me an overnight appointment in service and Doug went above and beyond by arranging an immediate appointment at the body shop so that the repair could be promptly done before the lease extension expired. I could not have asked for or received better service. I have never had a bad experience at Smythe and I will be purchasing (or leasing) all my future cars from Kristian and Smythe Volvo. Now that I have my new car, the only down-side is that I will not be visiting Smythe very often and I will miss that because I feel like they are all my friends and everyone there makes you feel that you are the most important customer they have!! You can't ask for more than that. More

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Curteous, Efficient Service All of the employees whom I have dealt with at Smythe Volvo in Summit during the past eighteen years have been courteous and helpful. My experience t All of the employees whom I have dealt with at Smythe Volvo in Summit during the past eighteen years have been courteous and helpful. My experience today is an excellent example. Nick Pavano greeted me by name, as is his habit, and then he attended to my minor problem expeditiously. After my problem was solved, Nick drove my car to the door, where I was waiting ,so that I would not need to walk far on this bitter, cold day. More

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Prompt, efficient, pleasant This is my fourth Volvo, the last three were purchased from Smythe Volvo in Summit. I have had very few service issues with this car, but this experi This is my fourth Volvo, the last three were purchased from Smythe Volvo in Summit. I have had very few service issues with this car, but this experience was like all the others. Never a problem; they're always happy to help. Doug MacAdam diagnosed the problem, got the part ordered and delivered and got my car fixed on Saturday morning - during a snow storm that knocked out most other events in town. It is a real pleasure to do business with the whole Smythe team. Thank you! More

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Excellent Sales and Service Departments and People My sales and services experiences with Smythe Volvo during the past 10 years has been excellent. Service is excellent and work is covered generously My sales and services experiences with Smythe Volvo during the past 10 years has been excellent. Service is excellent and work is covered generously. I brought my son-in-law to lease a new car (2015.5) and he received an excellent deal. I recommend this dealership very highly. More

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