Doug MacAdam | Page 42

All around SUPERB Dealership!! Just drove home my newly leased 2015 XC60...the 3rd car I have either bought of leased from Smythe (my husband purchased his used Volvo 960 there two Just drove home my newly leased 2015 XC60...the 3rd car I have either bought of leased from Smythe (my husband purchased his used Volvo 960 there two years ago). As always it was an excellent experience! Both Kristian and Alex are professional, extremely knowledgeable, courteous, caring, friendly, very pleasant and they made the entire leasing process seamless. I had extended my previous lease because Volvo was supposed to come out with a new engine for the XC60 but this was delayed beyond the allowed lease extension time-table. The lease extension process was tedious but Kristian was with me throughout the process assisting me however I needed. Although I was disappointed that Volvo (the company) made this decision to delay the new XC60 engine, Kristian went out of his way to assist me in getting a new car and the lease extension and he worked with me to bring the monthly new lease cost to within my guidelines. Whenever I had a question or concern, Kristian immediately responded with answers. Actually, everyone at Smythe Volvo goes out of their way to make sure all issues are dealt with promptly and resolved. During my lease-extension period with my 2013 XC60, I had a minor fender bender and needed it repaired quickly before my extension expired. Tony got me an overnight appointment in service and Doug went above and beyond by arranging an immediate appointment at the body shop so that the repair could be promptly done before the lease extension expired. I could not have asked for or received better service. I have never had a bad experience at Smythe and I will be purchasing (or leasing) all my future cars from Kristian and Smythe Volvo. Now that I have my new car, the only down-side is that I will not be visiting Smythe very often and I will miss that because I feel like they are all my friends and everyone there makes you feel that you are the most important customer they have!! You can't ask for more than that. More

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Curteous, Efficient Service All of the employees whom I have dealt with at Smythe Volvo in Summit during the past eighteen years have been courteous and helpful. My experience t All of the employees whom I have dealt with at Smythe Volvo in Summit during the past eighteen years have been courteous and helpful. My experience today is an excellent example. Nick Pavano greeted me by name, as is his habit, and then he attended to my minor problem expeditiously. After my problem was solved, Nick drove my car to the door, where I was waiting ,so that I would not need to walk far on this bitter, cold day. More

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Prompt, efficient, pleasant This is my fourth Volvo, the last three were purchased from Smythe Volvo in Summit. I have had very few service issues with this car, but this experi This is my fourth Volvo, the last three were purchased from Smythe Volvo in Summit. I have had very few service issues with this car, but this experience was like all the others. Never a problem; they're always happy to help. Doug MacAdam diagnosed the problem, got the part ordered and delivered and got my car fixed on Saturday morning - during a snow storm that knocked out most other events in town. It is a real pleasure to do business with the whole Smythe team. Thank you! More

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Excellent Sales and Service Departments and People My sales and services experiences with Smythe Volvo during the past 10 years has been excellent. Service is excellent and work is covered generously My sales and services experiences with Smythe Volvo during the past 10 years has been excellent. Service is excellent and work is covered generously. I brought my son-in-law to lease a new car (2015.5) and he received an excellent deal. I recommend this dealership very highly. More

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25 years with Smythe Volvo Since 1990 Volvo has serviced all the vehicle needs of our Family. The quality of these cars and the service provided by the Smythe team is proven by Since 1990 Volvo has serviced all the vehicle needs of our Family. The quality of these cars and the service provided by the Smythe team is proven by the fact that two of our wagons broke the 250,000 mile mark before being replaced. Two wagons that I used ferrying around our sons ended up being their first cars. All but two wagons were purchased new and exceeded expectations. The two used vehicles were prior Smythe sold and serviced cars and exceeded expectations as well. Smythe Volvo is a great family dealership that has taken care of our family's vehicle and service needs. I recommend them most highly without reservation. More

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Professional, friendly and seamless experience We have purchased Volvos from Smythe for over 25 years and have always had excellent experiences. Tom Rzasa is a terrific salesman, giving us the best We have purchased Volvos from Smythe for over 25 years and have always had excellent experiences. Tom Rzasa is a terrific salesman, giving us the best deal and all of the information we want in purchasing new car. No hard sell, just confident professionalism. The service department is great. The staff are very knowledgeable and accommodating. In short, the perfect dealership! More

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review of Service Dept. All the staff in the Service Dept. are A-One guys and know their stuff and go out of their way to be sure they can help. They take care of the little All the staff in the Service Dept. are A-One guys and know their stuff and go out of their way to be sure they can help. They take care of the little things as well as the big items. More

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Another awesome experience Due to my work schedule needed a Sat appointment. Hated to get up early so Doug suggested I drop off my car on Friday night. I was able to get a loa Due to my work schedule needed a Sat appointment. Hated to get up early so Doug suggested I drop off my car on Friday night. I was able to get a loaner car and sleep in on Saturday. Doug was able to work with me on an acceptable tire price and all the work was completed by noon as promised. As always, impeccable service with a smile. Also need to Thank Chris Henriksen for the personalized the birthday email! More

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Over the top service Over he Memorial Day Weekend, my daughter got some bad gasoline. Her S40 conked out on the Sunday before Memorial Day while driving on RT 33 in rural Over he Memorial Day Weekend, my daughter got some bad gasoline. Her S40 conked out on the Sunday before Memorial Day while driving on RT 33 in rural Pennsylvania. One o the service Tech's card was in the glove compartment, Doug McAdam. Unable to reach me, she called Doug's cell phone. On a Sunday during a holiday weekend he dropped everything to find a tow truck in the area that picked up my Daughter and her car and took her to Smythe in Summit, NJ. They even prepaid the Tow Truck and added to my bill. More

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Smythe and Volvo Why do I keep coming back to Smythe Volvo? They sell a great product, offer wonderful service, and make car buying a pleasure. Why go anywhere else? Why do I keep coming back to Smythe Volvo? They sell a great product, offer wonderful service, and make car buying a pleasure. Why go anywhere else? More

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