Doug Settle | Page 12

Willingness to address and correct problems We had the best service possible from both Doug Waltz and Doug Settle. They did everything possible to fix what appeared to be an electrical problem. We had the best service possible from both Doug Waltz and Doug Settle. They did everything possible to fix what appeared to be an electrical problem. The problem was so aggravating for a long period of time, but they persevered and performed numerous tests to resolve it. Their care and service was superior to that of Honda HQ in Torrance, CA. Their dedication, experience and work ethic ended up in us buying another Honda. More

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Excellent Service I would never take my van anywhere else. The service, friendship, and workmanship are second to none. A+ in my book all the way. Don Ayres is number o I would never take my van anywhere else. The service, friendship, and workmanship are second to none. A+ in my book all the way. Don Ayres is number one. More

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Satisfaction PLUS Doug Settle has been the most thoughtful Service Manager I have ever worked with. My son-in-law brought the vehicle in for repairs recently and I c Doug Settle has been the most thoughtful Service Manager I have ever worked with. My son-in-law brought the vehicle in for repairs recently and I certainly appreciate the "Out of Warranty Goodwill" consideration. Ben Rose is always very helpful and considerate. Also Andy Hitzemann - you are the BEST Sales Consultant. As a single woman (widow), I have never felt so at ease. Thank you all. More

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service They have good service, and friendly technicians. However, the lead time to schedule basic service is longer than competitors. You may want to benchm They have good service, and friendly technicians. However, the lead time to schedule basic service is longer than competitors. You may want to benchmark your competitors to see how far in advance customers have to call ahead for basic preventative maintenance and determine if additional capacity is required. More

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100,00 and still purrrring The Honda CRV reached its 100,000 mile marker. I have had such a pleasant experience with your service team. Doug made sure that I had a shuttle ri The Honda CRV reached its 100,000 mile marker. I have had such a pleasant experience with your service team. Doug made sure that I had a shuttle ride-since it was a lengthy service for the CRV. The shuttle driver was so nice and accommodating. I have had no trouble with the car since the day I bought it back in 2009. Doug made sure I had a shuttle ride and then back again. The waiting room was comfortable, iced soda, TV and a book to read. The work was done on a timely basis and everything explained to me. What more can I say - Perfect! More

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Great Service!! We have been going here since 2000 and have always had amazing customer service. Doug SettIe is great to work with and I highly recommend them to you! We have been going here since 2000 and have always had amazing customer service. Doug SettIe is great to work with and I highly recommend them to you!! More

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Quality Service Best place I've found to have our vehicles serviced. Friendly employees and quality service will keep me coming in for more. Thank you Doug and Kevi Best place I've found to have our vehicles serviced. Friendly employees and quality service will keep me coming in for more. Thank you Doug and Kevin. More

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Simply THE BEST Even though I've certainly checked out others.... dealerships as well as brands... I keep coming back to Don Ayres Honda in Fort Wayne, Indiana. All Even though I've certainly checked out others.... dealerships as well as brands... I keep coming back to Don Ayres Honda in Fort Wayne, Indiana. All my 7 transactions to obtain a new vehicle have been seamlessly organized, incredibly pleasant and leaving me feeling very happy to be parting with my hard-earned money. Not only do they deal in my favorite product, but they also supercede any other dealership in customer service: EVERYONE working there greets me with a warm welcome.... and it feels sincere.... every single time. I am treated with the utmost respect. They cater to my every need. Even when having my cars serviced, they offer various options for my comfort/entertainment as I wait.... many off-site, to which they provide transportation. No matter what my business is there on any given day, I always leave happy! After 30 years of choosing Don Ayres Honda, they certainly feel like home. And, they continue to serve even better with every year! The salesman that helped me with my last 2 is the most awesome... Andy Hitzemann.......like dealing with family. He REALLY has my best interests in mind. Many of my friends are also loyal customers, so I am aware that each and every one of us is left with a feeling that we are their most important customer. I don't know how they do that! I simply cannot say enough about this place, except one must go there to experience the very best customer service I've ever known......in EVERY department. We are blessed to have this dealership in Fort Wayne, even though I'd travel far to repeat my experiences there. More

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Great experience Never had any trouble with the great service that Don Ayres seems to give all their customers. I had an oil change and the service was quick and effi Never had any trouble with the great service that Don Ayres seems to give all their customers. I had an oil change and the service was quick and efficient as it always is. The employees are very professional and have a caring way about them. More

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5000 Mile Check Up Getting an appointment was great. Service Manager/Doug was outstanding. Car was serviced in minimum time. Car runs great, and looks sharp. Checkout Getting an appointment was great. Service Manager/Doug was outstanding. Car was serviced in minimum time. Car runs great, and looks sharp. Checkout was great. More

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