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Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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324 Reviews of Doug Settle
March 22, 2016
First service on Honda Accord Had a great experience on the first service for my Honda Accord I purchased new with Don Ayres. Doug Settle worked with my current work schedule to pr Had a great experience on the first service for my Honda Accord I purchased new with Don Ayres. Doug Settle worked with my current work schedule to provide me with an appointment that would work with my schedule, as well as service being provided in a timely manner! I will never purchase a vehicle elsewhere as long as Don Ayres is around or service elsewhere! More
by aiml03
March 22, 2016
New & Used car sales and service We have purchased 2 cars from Don Ayres in the past 3 years; a new 2013 Accord and a used 2012 Civic. Everyone from the sales side was very helpful in We have purchased 2 cars from Don Ayres in the past 3 years; a new 2013 Accord and a used 2012 Civic. Everyone from the sales side was very helpful in picking out the right car to match our needs. We have had both vehicles serviced exclusively at Don Ayres and have had a positive experience. The appointments have always been efficient and the facility clean, and the staff professional. Keep up the good work. More
by Jeffbigelow1
March 21, 2016
30 years of great service on three Hondas! My husband and I have been long-term satisfied customers of Don Ayres Honda on all levels....sales, service and body shop. We are made to feel that th My husband and I have been long-term satisfied customers of Don Ayres Honda on all levels....sales, service and body shop. We are made to feel that they value our business. More
by linda789
Other Employees Tagged: Ben Rose
March 21, 2016
Oil change The bay door was opened as soon as I pulled up and I was greeted right away. My oil change was completed in a timely manner. I did notice after I lef The bay door was opened as soon as I pulled up and I was greeted right away. My oil change was completed in a timely manner. I did notice after I left that the tech had suggested a brake job however it was not mentioned when I paid. However, I love this dealership! The waiting room is very nice and I had some nice conversations while I was waiting. I also love the convenience as it is very close to my house. More
by Dekotarock
March 20, 2016
Service center Doug has always been great to deal with and everyone is so courteous and polite. I like how they consistently assign you to the same representative, Doug has always been great to deal with and everyone is so courteous and polite. I like how they consistently assign you to the same representative, it allows a good relationship to developed. More
by Michmil5
March 17, 2016
Excellent They are always accomdating. Friendly, efficient. No wonder they are always given such high ratings. Jesse has called to check on how we like our H They are always accomdating. Friendly, efficient. No wonder they are always given such high ratings. Jesse has called to check on how we like our Honda crv and to wish us happy birthday etc. They are always willing to help with anything with our cars. More
by Lewis,susan26
Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan , John Hofmann, Jesse Kindig, Dillon Steenport, Doug Waltz
March 12, 2016
Excellent service from the service department! Ben - service writer and Doug - service manager BOTH provide excellent service. They respond timely and keep me updated appropriately during my appoin Ben - service writer and Doug - service manager BOTH provide excellent service. They respond timely and keep me updated appropriately during my appointments. I have confidence that they are looking out for me and what is best for my vehicle. I have returned here to purchase my vehicles because of the confidence I have in Bill Fenoglio to get me the best deal. More
by jlrsecond
Other Employees Tagged: Bill Fenoglio, Ben Rose
March 11, 2016
Help With Recall Extension Recently I had my Honda Civic Hybrid serviced at Don Ayres Honda in Fort Wayne, Indiana. The customer service was outstanding, and the manager, Doug, Recently I had my Honda Civic Hybrid serviced at Don Ayres Honda in Fort Wayne, Indiana. The customer service was outstanding, and the manager, Doug, took the time out of his busy schedule to right a wrong for me and my husband. We were very happy with the outcome of the inquiry he made for us to the Honda Manufacturing Company on our behalf. I would recommend buying and servicing your car at Don Ayres! I plan on purchasing my next car there in the near future. Thanks to all! More
by djenkins
Other Employees Tagged: Ben Rose
March 08, 2016
45k Service Oil change, tranny flush and intake cleaning. All good. The CRV runs like a top, but then that's what you would expect from a Honda! Oil change, tranny flush and intake cleaning. All good. The CRV runs like a top, but then that's what you would expect from a Honda! More
by HondaFam
February 23, 2016
Excellent service, consistantly! Easy to set up appointment, easy to get in, easy to get out. It's important to me to save time and get excellent service! Easy to set up appointment, easy to get in, easy to get out. It's important to me to save time and get excellent service! More
by lovemyhonda
