Dealer Reviews
Cars for Sale
Dealer Log In
Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
Read more324 Reviews
Write a Review
324 Reviews of Doug Settle
February 22, 2016
Service Quality I purchased my Honda Accord at Don Ayres Honda and have never been happier purchasing an automobile. I am happy to exclaim that I will never have my c I purchased my Honda Accord at Don Ayres Honda and have never been happier purchasing an automobile. I am happy to exclaim that I will never have my car serviced anywhere else. Doug made scheduling an appointment and completing the service an exceptional experience. Doug is a true professional. Thank you Doug! Don Ayres understands customer service. More
by Madbeetle
Other Employees Tagged: Rick Kruger , Rick Kruger
February 22, 2016
Great Service Great People Doug is amazing and has been main reason for shopping at Don Ayres. He takes personnel stock in the condition and care plan of our Hondas. Thank you f Doug is amazing and has been main reason for shopping at Don Ayres. He takes personnel stock in the condition and care plan of our Hondas. Thank you for all your assistance. More
by Still72
November 23, 2015
barb5766 I always schedule my service & wait until it's done. They are always very timely in getting my service done and the wait is short. Also, I am very s I always schedule my service & wait until it's done. They are always very timely in getting my service done and the wait is short. Also, I am very secure with the knowledge of their mechanics & the service writers. More
by barb5766
Other Employees Tagged: Ed Feipel, Troy Johnson
November 12, 2015
SRS light Our SRS light came on. Upon further investigation the driver seatbelt and sensor in the passenger seat needed to be replaced. Parts were ordered and n Our SRS light came on. Upon further investigation the driver seatbelt and sensor in the passenger seat needed to be replaced. Parts were ordered and next appointed made. After having the car almost all day found out not all parts were not there. Contacted Doug Settle who quickly stepped in and had a rental car for us within 30 min. After that Doug did further research into the problem. Discovered there was an alternative to replacing the sensor in the seat which was going to be expensive. We were able to get the van back the next day. We have been Honda owners for years and will continue to be. Would highly recommend Don Ayres to friends. Thank you for the excellent customer service. Sincerely Eric & Pam Lehman More
by Pam
Other Employees Tagged: Dillon Steenport
November 06, 2015
Spot on service! I had a low tire so I called service. They got me in, shuttled me home, called to tell me I had a nail in the tire. They fixed it no time and called w I had a low tire so I called service. They got me in, shuttled me home, called to tell me I had a nail in the tire. They fixed it no time and called when the car was ready. I called the shuttle service to take me back. They got me back to the service dept. quickly. Fast, friendly, efficient service all the way around. I am SO happy with my Honda and everyone I've dealt with since day one. Bar none! More
by KCHHONDA
Other Employees Tagged: Nathan Fitzgerald
November 05, 2015
Always a good experience Over the past fifteen years, my husband and I have bought numerous Hondas (Se, Accords, CRVs) from the Don Ayes dealership. Everytime we plan to purc Over the past fifteen years, my husband and I have bought numerous Hondas (Se, Accords, CRVs) from the Don Ayes dealership. Everytime we plan to purchase a new vehicle, we do look around at other dealerships, but we always come back to the Honda brand and the Don Ayres dealership! We come back because of the outstanding, friendly service provided by every department. I want to say that our dealings with Doug Settle have always been exceptional. Doug has solved lots of issues for us and we are grateful for his expertise. He has a very strong work ethic and really, really cares about his customers. Charles Suter is our service manager for our cars. He is also top-notch: friendly, patient, and knowledgeable. The service on our cars is always done right. Problems are diagnosed correctly the first time and then taken care of without return visits. We appreciate the peace of mind which comes from being a member of the Don Ayres customer family!! More
by Gianna05
Other Employees Tagged: Charles Suter , David, the shuttle driver ( friendly, polite, and competent)
November 04, 2015
Service The Timing was good and prices were good. People are always friendly. I would recommend this service department to anyone, I wish there was more of a The Timing was good and prices were good. People are always friendly. I would recommend this service department to anyone, I wish there was more of an option for walking in the service department. More
by Civicowner
November 04, 2015
Outstanding Service Department I have purchased numerous Hondas from Don Ayres. The major factor in my decision to purchase from this dealership is the OUTSTANDING Service Departmen I have purchased numerous Hondas from Don Ayres. The major factor in my decision to purchase from this dealership is the OUTSTANDING Service Department managed by Doug Settle.... none finer! More
by TDN
Other Employees Tagged: Troy Johnson
November 03, 2015
Amazing experience! Caleb did a fantastic job answering the questions that we had about the Honda Pilot. He is very knowledgeable and does a great job answering question Caleb did a fantastic job answering the questions that we had about the Honda Pilot. He is very knowledgeable and does a great job answering questions. I am looking forward to purchasing our next Honda from Caleb. More
by Candjchap5
Other Employees Tagged: Caleb Craun , Jeremy Todd
October 30, 2015
Excellent Service Every Time Every time my husband I bring in our vehicles for service, we have an excellent experience. Everybody is always so nice and service is always done in Every time my husband I bring in our vehicles for service, we have an excellent experience. Everybody is always so nice and service is always done in a timely manner as promised. More
by cherylmunson
