Dealer Reviews
Cars for Sale
Dealer Log In
Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
Read more324 Reviews
Write a Review
324 Reviews of Doug Settle
September 28, 2015
Willingness to help. Doug Settle and Jeremy Sullivan above and beyond to fix a continuous problem. Easy and friendly to deal with. Jeremy always pleasant,courteous and in Doug Settle and Jeremy Sullivan above and beyond to fix a continuous problem. Easy and friendly to deal with. Jeremy always pleasant,courteous and informational. More
by buddy
Other Employees Tagged: Jeremy Sullivan
September 22, 2015
Great Experience No pressure sales with excellent customer service with any type of maintenance on my vehicle. A very detailed inspection of the vehicle for any type No pressure sales with excellent customer service with any type of maintenance on my vehicle. A very detailed inspection of the vehicle for any type of future work that will need to be performed. More
by Kmstfa
Other Employees Tagged: Chris Demetriades
September 16, 2015
The Best In Fort Wayne Doug Settle is the best service department manager there is. He makes EVERYONE feel important and meets and exceeds all customer expectations. The qua Doug Settle is the best service department manager there is. He makes EVERYONE feel important and meets and exceeds all customer expectations. The quality of the work is always exactly what is requested. More
by dmiller03091949
September 14, 2015
Always good service pleasant peoplehigh quality workmanship I have always had a good experience at Don Ayres Honda. Had all of my car service there even Toyotas. They are fast and efficient. Perhaps a bit highe I have always had a good experience at Don Ayres Honda. Had all of my car service there even Toyotas. They are fast and efficient. Perhaps a bit higher prices but it's worth it to me do you have genuine Honda parts not inferior second rate parts. When I get my next car it will be from Honda. More
by dr
September 11, 2015
Oil change Everyone was very friendly and helpful. The service was done fairly quickly at a very good price. what question I asked him was answered to my satisf Everyone was very friendly and helpful. The service was done fairly quickly at a very good price. what question I asked him was answered to my satisfaction. Im very glad I chose Honda. More
by janij3
Other Employees Tagged: Caleb Craun
September 10, 2015
Service is always positive when you deal with Doug. Doug takes our concerns seriously and wants us to be 100%satisfied. Very friendly and courteous. Very economical for oil changes, as well. Have bee Doug takes our concerns seriously and wants us to be 100%satisfied. Very friendly and courteous. Very economical for oil changes, as well. Have been coming here for a couple of years More
by Michmil5
September 08, 2015
Don Ayres Service Team members are always courteous and thorough. I have purchased two vehicles there in the past 11 years, and will not take my Honda anywhere else! Love t members are always courteous and thorough. I have purchased two vehicles there in the past 11 years, and will not take my Honda anywhere else! Love these guys! More
by Koebcke
Other Employees Tagged: Ben Rose
August 31, 2015
Sales and Service Don Ayres Honda in Ft. Wayne is an excellent dealership who strives for 100% customer satisfaction everyday. The affordability of the oil change is s Don Ayres Honda in Ft. Wayne is an excellent dealership who strives for 100% customer satisfaction everyday. The affordability of the oil change is second to none in our area. More
by kriehle
Other Employees Tagged: Chris Demetriades
August 25, 2015
I was having trouble with my new used Insight. My used but new to me had a check engine omission light on so I took it back the first day I picked it up. I was told to come back in the morning and My used but new to me had a check engine omission light on so I took it back the first day I picked it up. I was told to come back in the morning and leave it. I was given a rental car for as long as it took till my car was done. I was treated like a queen and although the mechanic dropped a part putting my car back together. He felt terrible but I understood it was an accident. He did a wonderful job. I had a rental and all was good. My car works fine and after all this a sender broke on the door. I took it back to them and was on my way within minutes. Thank you for a job well done. More
by 1ponyinbarn
Other Employees Tagged: Jeff Ward
August 25, 2015
Service My contact there is Chuck and he is always friendly and eager to meet my expectations and time frame . Excellent. I will keep coming back My contact there is Chuck and he is always friendly and eager to meet my expectations and time frame . Excellent. I will keep coming back More
by Jade720
Other Employees Tagged: Chuck
