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Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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324 Reviews of Doug Settle
August 20, 2015
Service Department & Parts Department To all that it concerns , I do & have a great relationship with Don Ayres Honda ,over the past 30 yrs of service & dedication from this dealership. Th To all that it concerns , I do & have a great relationship with Don Ayres Honda ,over the past 30 yrs of service & dedication from this dealership. This is a 6 star dealership not a 5 star , I & my family have and own over 12 Honda's over a period of the 30 yrs , currently we have 3 Honda's now a 1992 Honda & a 2006 Accord, 1996 Accord witch is brand new and it is in my garage & has less than 1000 miles on it . Just to let you know I am a 47 yrs service technician for a local industrial fork lift dealership & have a very good knowledge of what excellent service is all about..... I challenge you to find a better staff to service your requirements........!!!!!! Douglas R Lang Thank you , Don Ayres Honda for your service and dedication that you and your staff have giving us over 30+yrs, what more could you ask for . Thank you Doug Suttle & Staff!!! ' More
by Doug Lang,Laotto in
Other Employees Tagged: Carlo Borg, Rick Squires, Shawn Baney, Kevin Cappelli, Jeremy Sullivan, Charles Suter, Rob Braselton, Rick Kruger , Matt Faurote, Troy Johnson, Rick Kruger, Mark Miller, Ben Rose, Dillon Steenport, Shane Sullivan, Tom Vevia, Doug Waltz, Dave, Service Techincian
August 19, 2015
A customer of 10+ years A trustworthy service department- that's the Don Ayres' experience! No up selling. Just GREAT service. Whether you drop it off outside of business hou A trustworthy service department- that's the Don Ayres' experience! No up selling. Just GREAT service. Whether you drop it off outside of business hours, use the shuttle to your destination, or wait. Ayres considers your needs and wants: free beverages, wifi, television, magazines... tables so you can even to work while you wait. Oh, and very low cost oil changes for cars purchased from Ayres. Whether your service writer is Jeremy, Troy, Doug S or W... or any of the rest- they all work for your 100% satisfaction. Thanks guys! Definitely the best in Fort Wayne! More
by Al
Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan , Bill Fenoglio, Troy Johnson, Jeremy Todd, Doug Waltz
August 17, 2015
Oil ans filter change. Tire rotation Kevin Capelli scheduled the appt for me and Doug Settle took care of my car. Has everything done by the time he said it would be ready washed my car a Kevin Capelli scheduled the appt for me and Doug Settle took care of my car. Has everything done by the time he said it would be ready washed my car as an added bonus and pulled it around for me to pick up when I arrived. He is very kind and professional, always provides excellent customer service. John Watkins also assisted with some cleaning of stains on my seats and went above and beyond to help me out. More
by Krissy44
Other Employees Tagged: John Watkins, Kevin Cappelli
August 14, 2015
The best in Fort Wayne Buying a car from Don Ayres means you become a part of the Don Ayres family. The sales and service staff at Don Ayres are committed to quality, excell Buying a car from Don Ayres means you become a part of the Don Ayres family. The sales and service staff at Don Ayres are committed to quality, excellence, and service that is unmatched in the Fort Wayne area. Service pros like Doug, Jeremy and Troy go above and beyond to make sure you get what you need when you need it. Our family has purchased five cars from Don Ayres over the years and everyone has been a winner. last October our 2000 Odyssey van was "retired" with 203,000 miles on it with never a serious maintenance issue. We gave it to a family in need and it is still running strong, and yes, we have another Honda Odyssey. More
by gls250
Other Employees Tagged: Jeremy Sullivan , Troy Johnson
August 10, 2015
Service on our 2012 Honda Odyssey Doug Settle and the whole service department always takes excellent care of our vehicle. I'm impressed with their timeliness and ease of scheduling fo Doug Settle and the whole service department always takes excellent care of our vehicle. I'm impressed with their timeliness and ease of scheduling for our routine maintenance on our van. Thanks Doug for being great! More
by didiermd
Other Employees Tagged: Jeremy Sullivan
August 06, 2015
greatest oil change deal Love my Insight. So sorry Honda isn't making them any more. But since they aren't, I'm glad I can get such a good deal on oil changes from Don Ayres. Love my Insight. So sorry Honda isn't making them any more. But since they aren't, I'm glad I can get such a good deal on oil changes from Don Ayres. ($13 for cars purchased there) That lets me keep my maintenance up a lot more easily. I aways wait while the work is done and they have a roomy and pleasant waiting area too. More
by Ayres customer since 1983
August 04, 2015
oil change services these guy are good service, friendly, nice guy , 25 word is too much I don't know what to say but I like these guy from Honda service these guy are good service, friendly, nice guy , 25 word is too much I don't know what to say but I like these guy from Honda service More
by toantranf
Other Employees Tagged: Charles Suter , Troy Johnson
August 04, 2015
Excellent servuice department Great service department. Quality people running the service department. Service personell well trained and professional. Doug Settle, Jeremy Sullivan Great service department. Quality people running the service department. Service personell well trained and professional. Doug Settle, Jeremy Sullivan and Troy Johnson great to work with and customer service focused. More
by Leeroy
Other Employees Tagged: Jeremy Sullivan , Troy Johnson
July 31, 2015
Excellent They were efficient and very professional. I appreciated their willingness to work with my schedule. I also appreciated their willingness to take my p They were efficient and very professional. I appreciated their willingness to work with my schedule. I also appreciated their willingness to take my payment over the phone. More
by Kim Ahlert
Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan, Charles Suter , Troy Johnson, Ben Rose, Dillon Steenport, Doug Waltz
July 30, 2015
Service Issue Handled Promptly We informed Doug of the problem and he apologized. He more than handled the problem promptly regarding this issue. We were very pleased with the ou We informed Doug of the problem and he apologized. He more than handled the problem promptly regarding this issue. We were very pleased with the outcome. More
by lovesflorida
