Doug Settle
Doug Settle at Don Ayres Honda

Doug Settle | Page 28

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
323 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

323 Reviews

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323 Reviews of Doug Settle

March 21, 2013

Dealership Rating

We always have a wonderful experience at this dealership. Even when things go wrong, they are extremely helpful and friendly. They have a very knowledgeable, courteous staff. More

by aaugenstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 21, 2013

Dealership Rating

The Don Ayres Honda service team have serviced my Hondas for years and the team members mentioned above have always provided the best advice and service that the Fort Wayne area market has to offer. They a More

by HRArbaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan , Troy Johnson

April 13, 2012

Dealership Rating

Buying this new car was a great and wonderful experience for us. The salesman, Ty, explained everything, and, along with Rick, the sales manager, found us the exact car we wanted, and had it ready on time. More

by radtkers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires, Jeremy Sullivan , John Hofmann, Troy Johnson

January 23, 2012

Dealership Rating

Service on time as scheduled. Very well organized And Service on time as scheduled. Very well organized And clean shop. Very friendly and helpful staff. Price for oil change remains affordable. Doug S More

by William Voors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle

December 17, 2011

Dealership Rating

We have always purchased our Hondas at Don Ayres. The main reason is not only are Hondas nice cars, but because of the truly outstanding service and body shop. We never feel that we are getting ripped o More

by Edlchiang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle,

December 12, 2011

Dealership Rating

Doug Settle has always done an excellent job with customer service. He was recommended by a friend when we bought our first Honda. On a trip a few years back, our car broke down after we made a st More

by Todd H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle

December 12, 2011

Dealership Rating

This rating was given due to several visits to body shop and service with our CR-V our service has been exceptional. The personnel haveve treated us exceptionly well will continue to do business with Don Ay More

by Stephen Krieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Several but all unknown

December 05, 2011

Dealership Rating

Don Ayers is fantastic...absolutely the best service anywhere! They are always friendly and polite and most of all Honest! I have been going to this dealership for a number of years so I speak from long More

by blackragtp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle

November 11, 2011

Dealership Rating

I had ongoing issues with my SRS system, but once I brought up the issue in this forum, it was taken seriously and finally fixed. If you have a problem, I would suggest using this forum, as the dealer More

by TheDanGreenwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service Manager, others

Nov 11, 2011

Don Ayres Honda responded

On behalf of the entire team at Don Ayres Honda, we apologize that you were not satisfied with the service you received. Our goal is always 100% customer satisfaction and we sincerely apologize. If you would like to speak to us in more detail and give us another opportunity to assist you, please contact our Customer Relations Manager directly as he makes our customers' satisfaction his highest priority. His name is John Watkins and he can be reached by calling 260-373-2631.

November 04, 2011

Dealership Rating

WE HAVE BEEN DEALING WITH DON AYRES FOR YEARS AND HAVE ALWAYS BEEN TREATED GREAT. THE GUYS HAVE CONTINUED TO BE GREAT TO ME AFTER MY HUSBANDS PASSING. THEY ALWAYS ANSWER MY QUESTIONS. THANKS More

by Janice Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd, Doug,Jay

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