Doug Willis | Page 5

Overall the service was great. The people are friendly and are willing to answer any questions you have. The people are friendly and are willing to answer any questions you have. More

by kendick Verified Customer Verified Customer

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My Kia overheated and was towed to this location on a Thursday morning and they were aware it was coming. It wasn't until a full week later the next Thursday they worked my car in and completed diagnosti Thursday morning and they were aware it was coming. It wasn't until a full week later the next Thursday they worked my car in and completed diagnostics. Which then turned out to be something I could claim as comprehensive coverage on my insurance. The insurance adjuster called Kia at 8:04 AM that Friday leaving a voicemail as they needed pictures before approving an estimate. Kia did not provide pictures to my insurance until the following Monday. Insurance approved to cover the full amount, so then parts were ordered. My car finally was repaired and ready for pickup end of day Thursday. This was a total of 2 weeks! At pickup Doug gave me a stapled piece of paper with the total line amount. Because they charge 2% fee on credit cards I brought a check. I wrote the check out for the amount that was shown and a few minutes after leaving he called to say I wrote the wrong amount. My amount matched what was listed on the front page as total, but he then tells me I needed to flip all the way to the back page for the "true" total which he NEVER presented to me. So ended up having to use a card and pay $35 in fees. Next time they should be very clear on how much is owed especially when writing a check. I've never been to this location so if I ever need to be towed in the future I will most definitely go to a different Kia dealership. This was an unpleasant experience start to finish. More

by ABURGENER Verified Customer Verified Customer

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Communication was not good. In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on a In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on and that my car was there a week prior. I was told “they didn’t know that” (very rudely). I was told that my car would be ready up it could take up to 3 days. I was told someone would call and didn’t. When I called for update I was told my car didn’t have a ticket, called back and said there was one. I was talked to very poorly through the whole experience. Took over a week for just an update on the car. When it was returned (without a car wash), I noticed a small dent by the door handle. Can’t really prove it, but never saw it till I received my car back. Service experience was poor. I finally got a loaner after saying I wanted to talk to a manager. The loaner process took over an hour and a half and I had to wait for gas in it because it wasn’t full. The loaner smelled terrible and the seatbelt was very hard to manage because it was torn. More

by emkisling1992 Verified Customer Verified Customer

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Doug was welcoming, knowledgeable, and customer-centric. He answered my questions clearly and concisely which I appreciated. My service appointment was an excellent experience with Doug and Jim Butler Kia. He answered my questions clearly and concisely which I appreciated. My service appointment was an excellent experience with Doug and Jim Butler Kia. More

by mabi59wi Verified Customer Verified Customer

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Everyone at Jim Butler Kia are All-Stars! Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad - don't know what I would have done without them! More

by jgallagher10 Verified Customer Verified Customer

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Freshly updated and modern. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. More

by John P Verified Customer Verified Customer

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Doug was very courteous and helpful, no complaints. My Jim Butler issue was with their Finance dept. My Jim Butler issue was with their Finance dept. More

by kmebruer Verified Customer Verified Customer

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Dealer was great to work with. Doug was very communicative and kept us updated with the process. Doug was very communicative and kept us updated with the process. More

by erika_crews Verified Customer Verified Customer

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I had a Tuesday 8am appointment at Jim Butler in Chesterfield (as that’s where I purchased the vehicle) so dropped it off Monday night. Tuesday at 5pm I got a call that they had not been able to lo Chesterfield (as that’s where I purchased the vehicle) so dropped it off Monday night. Tuesday at 5pm I got a call that they had not been able to look at my vehicle yet. I heard nothing all day Wednesday or Thursday morning. I called and left a message about 1pm Thursday and got a call back at 2:30 saying I really needed to take it to Jim Butler Chevy in Fenton. So we picked it up Thursday evening and will now have to make an appointment at Jim Butler Fenton. A little frustrated by all this and being without my vehicle unnecessarily for 3 days. More

by lisa_m_scanlon Verified Customer Verified Customer

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The dealership is fine. The WiFi was horrible and when I expressed my vehicle concerns, Doug advised that I’d need a separate appointment but never helped me get one set up. The WiFi was horrible and when I expressed my vehicle concerns, Doug advised that I’d need a separate appointment but never helped me get one set up. The parking lot was also incredibly crowded and uncomfortable and I had no idea where to park for my service. More

by audrey.morgan.1998 Verified Customer Verified Customer

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