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Doug Willis
89 Reviews
89 Reviews
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89 Reviews of Doug Willis
February 09, 2026
My Kia overheated and was towed to this location on a Thursday morning and they were aware it was coming. It wasn't until a full week later the next Thursday they worked my car in and completed diagnosti Thursday morning and they were aware it was coming. It wasn't until a full week later the next Thursday they worked my car in and completed diagnostics. Which then turned out to be something I could claim as comprehensive coverage on my insurance. The insurance adjuster called Kia at 8:04 AM that Friday leaving a voicemail as they needed pictures before approving an estimate. Kia did not provide pictures to my insurance until the following Monday. Insurance approved to cover the full amount, so then parts were ordered. My car finally was repaired and ready for pickup end of day Thursday. This was a total of 2 weeks! At pickup Doug gave me a stapled piece of paper with the total line amount. Because they charge 2% fee on credit cards I brought a check. I wrote the check out for the amount that was shown and a few minutes after leaving he called to say I wrote the wrong amount. My amount matched what was listed on the front page as total, but he then tells me I needed to flip all the way to the back page for the "true" total which he NEVER presented to me. So ended up having to use a card and pay $35 in fees. Next time they should be very clear on how much is owed especially when writing a check. I've never been to this location so if I ever need to be towed in the future I will most definitely go to a different Kia dealership. This was an unpleasant experience start to finish. More
by ABURGENER
Verified CustomerOther Employees Tagged: Danielle Reid
February 07, 2026
Communication was not good. In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on a In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on and that my car was there a week prior. I was told “they didn’t know that” (very rudely). I was told that my car would be ready up it could take up to 3 days. I was told someone would call and didn’t. When I called for update I was told my car didn’t have a ticket, called back and said there was one. I was talked to very poorly through the whole experience. Took over a week for just an update on the car. When it was returned (without a car wash), I noticed a small dent by the door handle. Can’t really prove it, but never saw it till I received my car back. Service experience was poor. I finally got a loaner after saying I wanted to talk to a manager. The loaner process took over an hour and a half and I had to wait for gas in it because it wasn’t full. The loaner smelled terrible and the seatbelt was very hard to manage because it was torn. More
by emkisling1992
Other Employees Tagged: Danielle Reid
February 06, 2026
Doug was welcoming, knowledgeable, and customer-centric. He answered my questions clearly and concisely which I appreciated. My service appointment was an excellent experience with Doug and Jim Butler Kia. He answered my questions clearly and concisely which I appreciated. My service appointment was an excellent experience with Doug and Jim Butler Kia. More
by mabi59wi
February 02, 2026
Everyone at Jim Butler Kia are All-Stars! Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad - don't know what I would have done without them! More
by jgallagher10
Other Employees Tagged: Cheryl Cooper, Keith Sutton, Mary Williams, Tyler Sparks, Kenny Kent, Jake Borgmeyer, Tammie Baker, Danielle Reid
January 31, 2026
Freshly updated and modern. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. More
by John P
Other Employees Tagged: Keith Sutton, Matt Burch, Jake Borgmeyer, Tammie Baker, Danielle Reid
January 26, 2026
I had a Tuesday 8am appointment at Jim Butler in Chesterfield (as that’s where I purchased the vehicle) so dropped it off Monday night. Tuesday at 5pm I got a call that they had not been able to lo Chesterfield (as that’s where I purchased the vehicle) so dropped it off Monday night. Tuesday at 5pm I got a call that they had not been able to look at my vehicle yet. I heard nothing all day Wednesday or Thursday morning. I called and left a message about 1pm Thursday and got a call back at 2:30 saying I really needed to take it to Jim Butler Chevy in Fenton. So we picked it up Thursday evening and will now have to make an appointment at Jim Butler Fenton. A little frustrated by all this and being without my vehicle unnecessarily for 3 days. More
by lisa_m_scanlon
January 11, 2026
The dealership is fine. The WiFi was horrible and when I expressed my vehicle concerns, Doug advised that I’d need a separate appointment but never helped me get one set up. The WiFi was horrible and when I expressed my vehicle concerns, Doug advised that I’d need a separate appointment but never helped me get one set up. The parking lot was also incredibly crowded and uncomfortable and I had no idea where to park for my service. More
by audrey.morgan.1998
