Doug Willis | Page 4

Dealer was great to work with. Doug was very communicative and kept us updated with the process. Doug was very communicative and kept us updated with the process. More

by erika_crews Verified Customer Verified Customer

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I had a Tuesday 8am appointment at Jim Butler in Chesterfield (as that’s where I purchased the vehicle) so dropped it off Monday night. Tuesday at 5pm I got a call that they had not been able to lo Chesterfield (as that’s where I purchased the vehicle) so dropped it off Monday night. Tuesday at 5pm I got a call that they had not been able to look at my vehicle yet. I heard nothing all day Wednesday or Thursday morning. I called and left a message about 1pm Thursday and got a call back at 2:30 saying I really needed to take it to Jim Butler Chevy in Fenton. So we picked it up Thursday evening and will now have to make an appointment at Jim Butler Fenton. A little frustrated by all this and being without my vehicle unnecessarily for 3 days. More

by lisa_m_scanlon Verified Customer Verified Customer

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The dealership is fine. The WiFi was horrible and when I expressed my vehicle concerns, Doug advised that I’d need a separate appointment but never helped me get one set up. The WiFi was horrible and when I expressed my vehicle concerns, Doug advised that I’d need a separate appointment but never helped me get one set up. The parking lot was also incredibly crowded and uncomfortable and I had no idea where to park for my service. More

by audrey.morgan.1998 Verified Customer Verified Customer

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Service was fast and friendly. Scheduling was easy. Would recommend Jim Butler Kia. Doug was great to work with. Scheduling was easy. Would recommend Jim Butler Kia. Doug was great to work with. More

by jb Verified Customer Verified Customer

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Great experience with the service department. Well Done! Good job diagnosing and getting the parts overnighted to get the repairs done timely. Thanks Well Done! Good job diagnosing and getting the parts overnighted to get the repairs done timely. Thanks More

by jgilliam292 Verified Customer Verified Customer

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Doug was great and very helpful. The work was completed quickly, and they got the parts ordered for my recall. The work was completed quickly, and they got the parts ordered for my recall. More

by rnewlin525 Verified Customer Verified Customer

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The repair wasn’t done correctly and now it’s leaking oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. More

by anthony.schultz71 Verified Customer Verified Customer

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The service was wonderful. From the time I drove into the garage, until when I left I was given timely updates and treated great. Highly recommend. From the time I drove into the garage, until when I left I was given timely updates and treated great. Highly recommend. More

by oniowagohawks Verified Customer Verified Customer

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I had an appointment later in the day but dropped my car off first thing so I could work . I was going to take the 15 minute walk to the office in the 25 degree cold but Doug offered to me a ride which was off first thing so I could work . I was going to take the 15 minute walk to the office in the 25 degree cold but Doug offered to me a ride which was much appreciated . The car was done early and I could pick it up on my break which was very convenient. More

by vnpeterson Verified Customer Verified Customer

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They helped us work through the problem with our Kia and it runs fine now. it runs fine now. More

by barada2004 Verified Customer Verified Customer

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