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Douglas Velasco

Overview Reviews (462) Inventory (177)

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Douglas Velasco

Douglas Velasco | Page 47

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8

462 Reviews

Overview Reviews (462) Inventory (177)

4.8

462 Reviews

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462 Reviews of Douglas Velasco

August 10, 2020

Dealership Rating

The amount of time for a service appointment is to long. It used to be like a half hour and now it was 2 hours It used to be like a half hour and now it was 2 hours More

by LADY-WOLF

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: He did not have business cards he just started

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Aug 11, 2020 -

Toyota of Lancaster responded

Hi LADY-WOLF, We're sorry to hear your experience with us didn't meet your expectations. Since the implementation of COVID restrictions, we have seen a significant surge in the service drive. We are working hard to complete services as quickly as possible. We appreciate your feedback and look forward to improving your next service appointment. Toyota of Lancaster

July 29, 2020

Dealership Rating

Employee Rating

Always get the best service when bringing in my car for service. During this visit I got some questions answered and concern about the protection my vehicle has. service. During this visit I got some questions answered and concern about the protection my vehicle has. More

by GARCIA.VANESSA09

Verified Customer

Recommend Dealer

Yes

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