Douglas Velasco | Page 47

I have an amazing new service manager. He has helped me immensely. Lately, however, service has been inaccessible by phone. I had to go elsewhere. immensely. Lately, however, service has been inaccessible by phone. I had to go elsewhere. More

by JSINGIN Verified Customer Verified Customer

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Douglas in the Service Department was excellent. He took the time and went over the cost of each service item which they were going to perform. the time and went over the cost of each service item which they were going to perform. More

by JRHOMANJK Verified Customer Verified Customer

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They were able to replace the steering wheel airbag in our RAV4 in minimum time while we waited. The customer service representative was very helpful. Thank you our RAV4 in minimum time while we waited. The customer service representative was very helpful. Thank you More

by A1CHRIS514 Verified Customer Verified Customer

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Thank you to help me get the best deals for my car services excellent customer service and make feel welcome.wish you all merry Christmas and see you soon. services excellent customer service and make feel welcome.wish you all merry Christmas and see you soon. More

by TONYPAINT12 Verified Customer Verified Customer

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It's a nice place. Clean and up to date. Friendly staff. Very helpful and knowledgeable. The only thing I don't like is that the shuttles aren't working and they won't help out with uber/lyft like they use Very helpful and knowledgeable. The only thing I don't like is that the shuttles aren't working and they won't help out with uber/lyft like they use to a couple months ago. 🤷‍♂️ More

by IMMER1983 Verified Customer Verified Customer

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Definitely received a five star experience. Doug was Amazing !!! Excellent Customer Service, Fast Assistance, and extremely helpful information provided. Your company needs to promote him. Amazing !!! Excellent Customer Service, Fast Assistance, and extremely helpful information provided. Your company needs to promote him. More

by PHAROAH.BACON Verified Customer Verified Customer

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Doug was tremendous, he was caring and professional, he concentrated on my concerns and issues, he communicated with me while my vehicle was being serviced concentrated on my concerns and issues, he communicated with me while my vehicle was being serviced More

by POWEREDBYDORSEY Verified Customer Verified Customer

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ME GUSTO EL SERVICIO Y QUE ME HAYAN ATENDIDO SIN CITA LA PERSONA QUE ME ATENDIO ME EXPLICO TODO TAMBIEN EL CASHIER FUERON AMABLES CONMIGO PERSONA QUE ME ATENDIO ME EXPLICO TODO TAMBIEN EL CASHIER FUERON AMABLES CONMIGO More

by ROK2CARLOS Verified Customer Verified Customer

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It started rocky, was there for my appointment at 1:30, did not see or heard from anyone till 1:50, technician that took care of our car did not put a tire cap on one wheel so what else was not done.Dougl did not see or heard from anyone till 1:50, technician that took care of our car did not put a tire cap on one wheel so what else was not done.Douglas Velasco was very courteous, took care of correcting my license plate which was on original work order but not done.I WILL GIVE them another chance and hope for better service. More

by GABRIELHENSEN Verified Customer Verified Customer

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Is an Ok Dealership. Is convenient because is local but still have room for improvement in customer service. I usually get same treatment, no updates on my vehicle status until I get back to the dealer to still have room for improvement in customer service. I usually get same treatment, no updates on my vehicle status until I get back to the dealer to pick it up. Prices are kind high compared to other dealers is just closer. I am a Veteran I get military discounts on other dealers this one every now and then. Hopefully things will get better. More

by RODC08 Verified Customer Verified Customer

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