Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 47

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
468 Reviews
4.8

468 Reviews

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468 Reviews of Douglas Velasco

October 01, 2020

Dealership Rating
Employee Rating

Is an Ok Dealership. Is convenient because is local but still have room for improvement in customer service. I usually get same treatment, no updates on my vehicle status until I get back to the dealer to More

by RODC08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 30, 2020

Dealership Rating
Employee Rating

Service was great. Always have taken my vehicle to this dealership with no problem. Always very professional. Have bought approximately 5 vehicles from this dealership. And never had any issues. More

by FHUELGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 20, 2020

Dealership Rating
Employee Rating

Perfect customer service and friendly . Great information about recalls about my car.. I was asked if I may have any questions or concerns. Thanks for the service again. More

by khoury16429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 10, 2020

Dealership Rating

Their appointment process is a mess due to glitches and delays service. Long wait times. Technicians don’t provide a time of completion for service. More

by JEMIMAB
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 23, 2020

Toyota of Lancaster responded

Hi JEMIMAB, When a vehicle is here for a recall, it can be a process. A vehicles' VIN is needed to be verified at the time parts are ordered. We are swamped every day and are working diligently to process all our guests as expeditiously as possible. What a year 2020 has been a year so far! We have certainly had our share of difficulties from the COVID protocols and related impacts on our staff, but we appreciate the opportunity to serve you and your vehicles' needs. Thank you Toyota of Lancaster

September 08, 2020

Dealership Rating
Employee Rating

Everyone working at this dealership is very professional and also very friendly. They treated me very well and provided excellent service. Thank you so much for all your hard work, it did not go unnoticed. More

by AYHER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 24, 2020

Dealership Rating
Employee Rating

My first time here. So far I am very pleased with the service of my vehicle. Doug was both friendly and attentive upon meeting him. Nice job. More

by dan.boraker
Friendliness
Price
Recommend Dealer
Yes

August 10, 2020

Dealership Rating

The amount of time for a service appointment is to long. It used to be like a half hour and now it was 2 hours More

by LADY-WOLF
Recommend Dealer
Yes

Other Employees Tagged: He did not have business cards he just started

Aug 11, 2020

Toyota of Lancaster responded

Hi LADY-WOLF, We're sorry to hear your experience with us didn't meet your expectations. Since the implementation of COVID restrictions, we have seen a significant surge in the service drive. We are working hard to complete services as quickly as possible. We appreciate your feedback and look forward to improving your next service appointment. Toyota of Lancaster

July 29, 2020

Dealership Rating
Employee Rating

Always get the best service when bringing in my car for service. During this visit I got some questions answered and concern about the protection my vehicle has. More

by GARCIA.VANESSA09
Recommend Dealer
Yes
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