Dulcinea Pimentel | Page 2

Dulce is The Greatest! !!! Amazing Customer Service!!! Knows The Product s. Promote her and Give Her A Raise!!!! Please!!!!! !!! Amazing Customer Service!!! Knows The Product s. Promote her and Give Her A Raise!!!! Please!!!!! More

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Let me start by saying I have NEVER had such a wonderful experience purchasing a new vehicle. Alex went above and beyond walking me through every step of the way. The whole dealership seemed as happy for me experience purchasing a new vehicle. Alex went above and beyond walking me through every step of the way. The whole dealership seemed as happy for me as my whole family. Alex I will send all my friends and family your way because I know you care about your customers and their needs. Seriously, go see Alex Milkman!!! You will be glad you did. The dealership staff couldn’t have been more welcoming and kind. Thank you all. More

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Found my WRX online, Alexander responded to my request for information right away and answered all of my questions. He went out of his way to take pictures for me and walked me through the entire process for information right away and answered all of my questions. He went out of his way to take pictures for me and walked me through the entire process without any pressure or rush. Alexander and George made the buying process quick and easy! 10 out of 10 would recommend! Can’t wait to return for the first maintenance appt and additional informational walk through! Thanks again to the Superstore Team! More

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Kyler Schmied is a fantastic sales rep! Went above and beyond to get us the new car we were looking for. Mark the GM helped Kyler with meeting our tight time deadlines as we were moving out of state. Kyle beyond to get us the new car we were looking for. Mark the GM helped Kyler with meeting our tight time deadlines as we were moving out of state. Kyler and Mark are very professional, personable, great communicators and make you feel like one of their family. We would highly recommend them and their dealership to anyone looking for a new or used vehicle. Rick and Sharon More

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I purchased a new Subaru Forester at Subaru Superstore in Surprise. My buying experience was smooth and straightforward. Tyler Winters, Sales Representative, and Dulcinea Pimental, Service Advisor, represent Surprise. My buying experience was smooth and straightforward. Tyler Winters, Sales Representative, and Dulcinea Pimental, Service Advisor, represented the highest levels of customer service I have experienced. They both are very knowledgeable and provided accurate and detailed information about the vehicles. They listened to my concerns, answered my questions, and were very friendly. Tyler and Dulcinea are an outstanding team! More

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Dulcinea was very helpful with ordering a replacement mirror. We emailed photos or what was needed and after the parts came in, she contacted us for an appointment and the work was accomplished easily. mirror. We emailed photos or what was needed and after the parts came in, she contacted us for an appointment and the work was accomplished easily. We were very happy with our experience. More

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My husband and I visited the Subaru Superstore of Surprise after having a bad experience at our local dealership. We dealt directly with the general manager Mark Mauer. He is a true professional busi Surprise after having a bad experience at our local dealership. We dealt directly with the general manager Mark Mauer. He is a true professional businessman. It’s refreshing to see that in the automotive industry. We frequent dealerships and so far his leadership and friendliness surpasses most we have encountered. He turned a potential devastating situation into a positive one. We are happy customers again. We highly recommend Subaru Superstore of Surprise just off Cactus and 303 fwy in AZ. The building looks brand new, it’s very clean and organized. When you walk in, you notice the welcoming atmosphere it brings. Mark gave us a tour of the facility and introduced us to Gil Watters in the service department. Gil comes with a wealth of knowledge and a friendly encounter. Then Dulcinea Pimentel, she is packed full of fun energy and she’s definitely the pillar that holds the place together. We enjoyed our time spent here. They went above and beyond to help us out even though we didn’t purchase from them. We look forward to doing future business at Subaru Superstore of Surprise especially for our mother that has a lease return she has to turn in , in a few months. We are loving our Subaru! Thanks again to Mark and his entire staff. More

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