Dwayne Callaway | Page 2

New rear brakes squeak loud. Took it back twice and they tell me they don’t squeak. Guess what they still squeak. Never going back and I have bought two vehicles from them. Not doing that again !! tell me they don’t squeak. Guess what they still squeak. Never going back and I have bought two vehicles from them. Not doing that again !! More

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great service, and keep me informed during the long wait for parts required to fix my mistake. Can not ask more. Big thanks to Dwayne Callaway. for parts required to fix my mistake. Can not ask more. Big thanks to Dwayne Callaway. More

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Taking to long for oil changes and tire rotation. Schudule services on days for for oil changes and other days for major services which may take longer. Schudule services on days for for oil changes and other days for major services which may take longer. More

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Great service team, always responsive to my vehicle issues. Wish they'd get loaner cars back but I know it isn't their fault! issues. Wish they'd get loaner cars back but I know it isn't their fault! More

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Dwayne is the best in the business when it comes to FORD service and he is always helpful, friendly. IF a difficult situation comes about he always gets to a solution. Thank you Dwayne for all you do and tr service and he is always helpful, friendly. IF a difficult situation comes about he always gets to a solution. Thank you Dwayne for all you do and treating me and my family as one of your family. More

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Start to finish our Service Representative was on top of everything! That’s why we use them. everything! That’s why we use them. More

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Excellent service and kept me well informed along the way. Met all promised time requirements. way. Met all promised time requirements. More

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Dwayne the service tech first told me that it would be an hour to program my replacement key, but they had me out the door on 35 minutes. Great job. Thank you hour to program my replacement key, but they had me out the door on 35 minutes. Great job. Thank you More

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Dwayne and team are always so helpful and kind- I only trust them with my Explorer. Service is top notch and quality of work is excellent. Highly recommend this team for any of your vehicle's needs. trust them with my Explorer. Service is top notch and quality of work is excellent. Highly recommend this team for any of your vehicle's needs. More

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I had been looking for a new F-150 with all the options I wanted for several months. Finally found one at Phil long and was connected to Albert Rico where we went back and fourth over email and phone for pro wanted for several months. Finally found one at Phil long and was connected to Albert Rico where we went back and fourth over email and phone for probably two weeks until I finally decided to go look at it. Albert was extremely patient with me and answered all questions I asked. He even had their manager Sherri speak with me to assist. When I came in they had the truck ready for a test drive and never really felt any pressure to buy. After decided to move forward with the purchase Finance didn't take too long and while waiting I was introduced to Dwayne in the service department who helped me schedule getting a bed-liner, window tint, and ceramic coating done. The service was performed a few days later and when I came in to drop my new truck off they had a really nice loaner for me. The bed-liner was done very well as well as the ceramic coating / window tint. The tint had a couple of bubbles but they went away after about a week which is normal. Overall I had a pretty good experience with Phil Long and would buy from them again. More

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