Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes | Page 28

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

Contact Me
4.6
366 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

366 Reviews

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366 Reviews of Ed Barnes

January 12, 2023

Dealership Rating
Employee Rating

Need to be more courteous at entrance. There was a young gentleman in his cell. Not professional at all. Service took a long time. More

by ecemsamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Jan 31, 2023

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience. We are constantly working to improve the customer experience and we will use this feedback to better our processes moving forward.

January 10, 2023

Dealership Rating
Employee Rating

Very nice and everyone was very friendly the service I got was a little expensive for me More

by modisett33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2023

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

January 04, 2023

Dealership Rating
Employee Rating

Efficient and thorough, service reps always friendly and communicate well. Always a good experience here. More

by NITEDRISCOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2023

Jim Ellis Buick GMC Mall of GA responded

Hi, we really appreciate your positive review!

January 04, 2023

Dealership Rating
Employee Rating

It took GM longer than expected to provide parts but once they did my truck was repaired in no time. Ed Barnes, my service writer, was the best I have ever had in any service department. He followed up and r More

by nothinbutfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Dowdy , Sean Garrett

Jan 05, 2023

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 03, 2023

Dealership Rating
Employee Rating

Everything is great, although wait times are terrible. 2+ Hours for an oil change is really ridiculous even with a scheduled service. More

by Susanurista22@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2023

Jim Ellis Buick GMC Mall of GA responded

Susan, We agree, our goal is to keep your wait time at or under an hour, and are continuously striving to better our processes and make that happen for every customer. Thank you for taking the time to leave us your honest feedback, and we appreciate your business!

December 28, 2022

Dealership Rating
Employee Rating

We are very pleased with our service and the kindness and professionalism shown by your representative Mr Ed Barnes More

by BUSDRVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tate Gardner, Sean Garrett

December 24, 2022

Dealership Rating
Employee Rating

Ed is very professional, proficient and personable. My service was performed in a reasonable time and I was informed of the results of the multi-point inspection and recommended services. More

by DIANEFOSTER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

December 23, 2022

Dealership Rating
Employee Rating

Friendly and communicated well about the necessary repairs and finished in a timely manner. Thank you More

by DAVIDECHARLTON
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

December 22, 2022

Dealership Rating
Employee Rating

Top notch facility all around. All the staff was super nice and helpful. Work completed in a reasonable amount of time. More

by BEELEPIPELINE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Morris Walker

December 21, 2022

Dealership Rating
Employee Rating

Service was done to my satisfaction and in a timely manner. I would recommend Jim Ellis to my family and friends. More

by COONASSFRDE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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