Check out Ed Barnes's reviews on DealerRater

July 17, 2026

Dealership Rating

Employee Rating

The service Is fenomenal the advisor Is 10/10 thanks the people on the service department is very amazing the people on the service department is very amazing More

by taco142

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Print

Jul 19, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 11, 2026

Dealership Rating

Employee Rating

Great service was quick and done right Scheduling was quick and easy Just a great dealership quick and easy Just a great dealership More

by dre3630

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Print

Jul 15, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2026

Dealership Rating

Employee Rating

It was horrible. They misdiagnose my car I want charged me thousands of dollars to fix my truck. I had it towed to another mechanic shop and was fixed in 45 minutes w They misdiagnose my car I want charged me thousands of dollars to fix my truck. I had it towed to another mechanic shop and was fixed in 45 minutes with no additional parts purchased. More

by Chefryland

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Ed Barnes

Print

Jul 15, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're very sorry to hear about your experience and understand your frustration. After reviewing your concerns, we agreed that the experience did not meet the level of service we expect to provide, and we have issued a full refund. We recognize how upsetting it is to receive a diagnosis that differs significantly from the eventual repair, especially when it leads to concerns about potentially costly repairs. While diagnostic evaluations can sometimes vary between shops, we take feedback like yours seriously and use it to continuously improve our processes and accuracy. We sincerely apologize for the inconvenience, expense, and stress this situation caused. Thank you for bringing this to our attention, and we wish you the best moving forward.

July 11, 2026

Dealership Rating

Employee Rating

Sami and the sales team have always been great to work with and James in service has also always been great to work with when the vehicles I have owned needed repairs or service. Thank you to them all. with and James in service has also always been great to work with when the vehicles I have owned needed repairs or service. Thank you to them all. Kevin A. More

by ARNOLD.KEVIN442

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Dowdy, Richard Nourie, Sami Karaki, Ken Wang, James Stecker, Nick Rose

Print

Jul 13, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2026

Dealership Rating

Employee Rating

Ed is a pleasure to work with and Jim Ellis GMC Buford is very efficient. They both continue to meet or exceed my expectations. very efficient. They both continue to meet or exceed my expectations. More

by SFISCHL123

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Print

Jul 11, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 06, 2026

Dealership Rating

Employee Rating

No problem with service received. The quality of care from this team was/is exceptional. Really The quality of care from this team was/is exceptional. Really More

by SCUDELL5633

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Print

Jul 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2026

Dealership Rating

Employee Rating

I'm having multiple experiences that result in unsatisfactory outcomes. My vehicle is NOT fixed. My vehicle is arguably worse than when I brought it in unsatisfactory outcomes. My vehicle is NOT fixed. My vehicle is arguably worse than when I brought it in More

by myemail30040

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Ed Barnes

Print

Jul 05, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Mr. Stephens, We sincerely apologize that we were unable to provide a solution for your repair needs at this time. If there is anything further we can do to assist, please don’t hesitate to reach out to our service manager, Nick Rose, directly at 678‑230‑4522. Thank you for your understanding.

July 02, 2026

Dealership Rating

Employee Rating

I'm having multiple experiences that result in unsatisfactory outcomes. My vehicle is NOT fixed. My vehicle is arguably worse than when I brought it in unsatisfactory outcomes. My vehicle is NOT fixed. My vehicle is arguably worse than when I brought it in More

by myemail30040

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Ed Barnes

Print

Jul 05, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Mr. Stephens, We sincerely apologize that we were unable to provide a solution for your repair needs at this time. If there is anything further we can do to assist, please don’t hesitate to reach out to our service manager, Nick Rose, directly at 678‑230‑4522. Thank you for your understanding.

July 01, 2026

Dealership Rating

Employee Rating

I have chosen to do business with Jim Ellis GMC Mall, Georgia for the last 10 years. They are an amazing dealership outstanding service Dept.! you will not be disappointed! Also, they have a great select Georgia for the last 10 years. They are an amazing dealership outstanding service Dept.! you will not be disappointed! Also, they have a great selection of vehicles! More

by RANDYWADE64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Dowdy, Richard Nourie, Sami Karaki, Ken Wang, Nick Rose, Jason Hunter

Print

Jul 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2026

Dealership Rating

Employee Rating

Very professional and easy to work with. Always get my truck finished way before I’d think. Always get my truck finished way before I’d think. More

by Stephen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Print

Jun 29, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Ed Barnes | Page 5

Service Consultant

Jim Ellis Buick GMC Mall of GA

427 Reviews of Ed Barnes