Ed Riley | Page 12

I had a great experience and I wrapped up a fantastic deal. Chris and Ed were an excellent sales team. I highly recommend. this dealer! deal. Chris and Ed were an excellent sales team. I highly recommend. this dealer! More

by KELLI.AP3 Verified Customer Verified Customer

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We were very pleased with the service we received as well as the price we paid for the vehicle. Special thanks to Ed Riley and Jack Grimes for their attention during the sale. as the price we paid for the vehicle. Special thanks to Ed Riley and Jack Grimes for their attention during the sale. More

by drdavidiorio Verified Customer Verified Customer

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Davis has been my go to dealer for the last 10 years or so. The Acura brand as well as Davis Customer service and maintenance have not disappointed. so. The Acura brand as well as Davis Customer service and maintenance have not disappointed. More

by Me Verified Customer Verified Customer

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This is my 8th Acura lease (first at Davis) and they made the process very easy and straightforward. I felt that they appreciated the business. It’s noteworthy to mention that they made a deal when my previo the process very easy and straightforward. I felt that they appreciated the business. It’s noteworthy to mention that they made a deal when my previous dealership said there wasn’t a deal to be made. Stephen Felker Jr. was my senior sales associate and was first class throughout. More

by JOSHUA.JANOTTI Verified Customer Verified Customer

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CPO purchased July 2020 from Davis Acura IS NOT CPO but used! I paid $195 for my local mechanic to do state inspection and new/used car inspection since I never purchased CPO. The 8-page report/checklist s used! I paid $195 for my local mechanic to do state inspection and new/used car inspection since I never purchased CPO. The 8-page report/checklist showed evidence of rear tire wear & alignment needed & previous accident damage to rear bumper, right front door, left side doors, left rear quarter panel & left front fender & at least 50% of SUV repainted, dirt underneath the paint. The misalignment of the lift gate door is the biggest telltale visible sign if the truth behind the vehicle being repainted & 3rd row airbag loose cover & exposed. . Was the original airbag deployed from an accident? Is it a replacement airbag? Left rear door chrome handle was also replaced by dealership. Even for hail damage, a vehicle can be painted but it would not get “certified” status. I immediately told the sales associate, sales manager & general manager by text & email but got no response. After 3 days, I reached out to the dealership owner& he responded back by email that a vehicle would not have been sold as CPO but used based upon what I had conveyed. He did try to discount & refute the findings of independent inspection. It’s becoming clearer each day & telltale signs immerging that the person who returned this car off of a 3 year lease in June 2020 was in an accident that went unreported (i.e. no police accident report, no insurance claims by any parties involved in the accident, paid cash to make repairs at an automotive body shop where none of the accident shows up on Carfax/Auto Check reports as one owner, no accident vehicle). I DON’T WANT THIS SUV, I DON’T FEEL SAFE DRVING IT! The vehicle was recently inspected by a certified ACURA dealership body shop almost 1 week ago & the report only indicated the vehicle was painted over the areas that I addressed He did say that it in the 21 years of doing this kind of work that this was “a xxxx good paint job” & that there was not structure or frame damage. He did close or put back in place the third row air bag compartment. He said that the airbag compartment probably came loosened when the car parts were taken off the frame during the repaint job. He also asked me if I wanted him to repair & “level” the lift gate door and I said no. The misalignment of the lift gate door/trunk is the biggest telltale visible sign if the truth behind the vehicle being repainted is not visible to the naked eye of the buyer or certified ACURA dealership body shop. Why is the lift gate trunk door misaligned if it wasn’t in an accident? If the lift gate trunk door is misaligned, was the SUV sold as a CPO? I have several pictures and independent repair shop report. There is an active complaint/case on file with Acura Client Care & was told by the Acura Client Care Specialist that this is an inventory matter & that the dealership owner will call me to address my concerns. I have asked the Acura Client Care Specialist to have the dealership owner call me on two occasions since the certified Acura body shop inspection report was done almost a week ago & I have yet to hear from him. On a minor note, I also informed the dealership owner know for the record of my bad experience(s) & the following problems with (in) his departments: Security: A personal laptop computer went missing from my possession either from the hotel I stayed in or left in the backseat or trunk area of my 2009 Lexus RX 350 when I was transitioning to the 2017 Acura MDX while on the dealership premises. I sat in the car after leaving the hotel for about 3 hours at the dealership during pandemic & afternoon thunderstorm/rain. I also stayed in car because during coronavirus some staff and more patrons were not wearing masks. Note a police report was filed in two counties for the record & to be on alert at local pawn shops or in review of pawn shop inventory registers. Financing #1: The Kelly Blue Book value based on my VIN & other pertinent questions about the vehicle condition was not accepted by your used car personnel. The KBB & Carfax would have acknowledged that the car had minor accidents (two before I purchased from auto broker that didn’t deter me from buying a “used” car in 2012 & one claim on record in my possession where someone hit me parked in the Christiana Mall parking lot causing $1,400 in repairs by my insurance company). I received $2,000 less than the KBB Instant Cash offer & I wrote a check for the difference. I also received a survey from KBB & I addressed my dismay about my trade-in experience in by phone. Financing #2: Forms have typos and incorrect contact info that asked about and changes were handwritten and never corrected/reissued by Finance Manager (Ms. Rebecca) late in the evening or after closing on July 23, 2020. I have yet to receive my permanent tags, 60 day temp tags expiring in two weeks. CPO ACURA Certified 182-Point Inspection Checklist: The dealer management acknowledgement form was not signed by me & someone else signed my name on the document. Problems with check listed items #5, #6 & #76 the cargo privacy cover was missing & the lining hinge cargo tray if it was standard versus a post purchase Acura accessory. It was also notes on the description of service & parts document, #13 a replacement of the L/F Door Chrome Sash because it was broken with no explanation as to how by Tech Colin McGovern. I was told that the car bumper was “painted” & I was under the impression that it needed “touch up” in some areas with minor scratches on chips down to the black base molding. I reported to Ken McDaniel one hour after leaving the dealership in the rain & making a pit stop that at highway speed there was a rattling sound & I informed him about the paint chips. More

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Thank you! Couldn’t have asked for an easier trade in experience! I would like to personally thank Steve Felker for his professionalism and follow through. experience! I would like to personally thank Steve Felker for his professionalism and follow through. More

by P. Landolfi-Collins Verified Customer Verified Customer

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I loved my car buying experience at Davis Acura. This was my first car purchase, so I had a lot of questions throughout this process and they were met with exceptional customer service. As a college stu was my first car purchase, so I had a lot of questions throughout this process and they were met with exceptional customer service. As a college student that commutes 45 minutes to an 1 hour twice a day for as much as four days a week, I wanted a vehicle that was comfortable for the long ride, but also a smooth ride as well. The 2014 Acura RDX AWD with the Tech Package was a great find and so far I am enjoying my vehicle. I may be biased because my father, Tim Eberhardt was my salesperson, but I can guarantee you Tim will do whatever he can to make your car buying process stress free. Tim has over 30 years experience and is happy to assist you with your new or used car purchase and will work hard to ensure that you find a vehicle that fits your needs. John gave me a great deal on my 2014 RDX. The vehicle is a great value that is loaded with features such as leather seats, heated seats, and navigation just to name a few. So far, I couldn’t have asked for a better first vehicle. John helped to make this process smooth and simple. He gave my Dad some estimated payments on the vehicle a few days earlier and fortunately, the actual monthly payments were almost spot on to the estimate that he provided. This was the moment where I knew that purchasing this vehicle was going to be a reality. It was evident to me that John has extensive experience and overall, he helped to make the car buying process as simple and stress free as possible. When it was time to do the financing aspect of the car buying process, Rebecca was a great help. She took the time to explain the paperwork that I was signing so that I knew exactly what the contract entails. She also took the time to get to know me and we talked about how the vehicle would fit my needs. This process was simple and went quickly. Overall, Rebecca was efficient and is a great asset to your dealership. In the earlier stages of my car buying process/search, Mario was helpful with answering any questions and concerns that I had regarding a potential lease of a new RDX. At that stage of the process, I was more in the searching stage, but Mario’s work was helpful regarding my decision making. When I decided to make the purchase of my 2014 RDX, Janice and Ed took the time to get to know me and I appreciated that. We talked about my education, goals, and sports as well. These personal connections made me feel valued as a person and not just a consumer. In my opinion, Davis Acura does a great job of getting to know their customers and treating them like family. Overall, I highly recommend Davis Acura for your new or used car purchase. The process was quick and stress free. By the way, the new car side is a beautiful showroom with televisions, a comfortable lounge area, and a nice station for coffee, drinks, and snacks. Thanks to everyone who provided a great experience and I look forward to driving my 2014 Acura RDX AWD with the Tech Package! Nick Eberhardt More

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Very welcoming staff, worked with and cooperated professionally during buying process, car was in perfect shape when presented, very pleased with experience, will consider another future purchase fr professionally during buying process, car was in perfect shape when presented, very pleased with experience, will consider another future purchase from this dealership. More

by RIDER234B Verified Customer Verified Customer

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John was a pleasure to deal with and very helpful every step of the way. Also, Ed was staying in contact regularly while the process was on going and Mario sealed the deal so I could leave happily. step of the way. Also, Ed was staying in contact regularly while the process was on going and Mario sealed the deal so I could leave happily. More

by LAWRENCE.MCGUFFIN Verified Customer Verified Customer

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Excellence in Product and Service Over the past 10-15 years I have been a regular customer of Davis Acura. I continue to go back because I am supremely satisfied with the vehicles I p Over the past 10-15 years I have been a regular customer of Davis Acura. I continue to go back because I am supremely satisfied with the vehicles I purchase and the quality of service is top shelf. When dealing with the people at Davis Acura I feel confident that they are working to ensure the transaction is fair and that I walk away feeling happy with my purchase. I couldn't give higher praise for the dealership. I appreciate all the help I received from Ed Riley, Mario, Rebecca and Steve, and a special thanks for Glenn Davis for assembling such a great crew. More

by PHIL COYNE Verified Customer Verified Customer

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