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Eddie Garcia
692 Reviews
Dealership Experience
22 yrs, 4 mos
Industry Experience
22 yrs, 4 mos
Languages Spoken
Spanish
692 Reviews
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692 Reviews of Eddie Garcia
September 13, 2024
Tom Lood has been my Service Advisor for 13 years. Because of his dedication and professionalism, I will continue to visit Autohaus on Edens. He has taken the time to get to know me and my car needs Because of his dedication and professionalism, I will continue to visit Autohaus on Edens. He has taken the time to get to know me and my car needs - I wholeheartedly trust his recommendations and know he has my interests on hand. Whenever Tom has not been available, I have received assistance from Eddie Garcia who is also an outstanding and knowledgeable service consultant. More
by the5toriumis
Verified CustomerOther Employees Tagged: Tom Lood
September 06, 2024
Those individuals that I have had contact with at this service department, leave little room, if any, for negative comments or customer service. Each member of the service department is friendly and perso service department, leave little room, if any, for negative comments or customer service. Each member of the service department is friendly and personable and always is eager to offer assistance as soon as you enter. More
by LF9226
Other Employees Tagged: Ken Dunaway, Cindi Link
August 31, 2024
I have had experience with a few luxury car dealerships, but Autohaus on Edens has exceeded the service received elsewhere and has exceeded my expectations. Eddie Garcia is exceptional in his concern fo but Autohaus on Edens has exceeded the service received elsewhere and has exceeded my expectations. Eddie Garcia is exceptional in his concern for the customer's needs. I had a complex issue with my new E450, Eddie made sure every possible "fix" was attempted. This process took a few months. Eddie made sure I was made aware of progress every step of the way. Cindy has been great, too...helping me understand the features on the car. She has tons of patience (I have few tech skills ), and always has gone out of her way to make sure I receive great service when I just stop in for a question or wash. Nancy welcomes me when I stop in and also makes me feel like I'm a very important customer. All the guys who have helped with one thing or another have made me feel so welcome. Each one should be commended for representing Autohaus on Edens so well. Debbie More
by DEBBIEATLAS
August 30, 2024
John Morsy is a consummate professional. . He excels in outstanding customer service. John always keeps me updated on the status of my car, which is greatly appreciated. He always takes the . He excels in outstanding customer service. John always keeps me updated on the status of my car, which is greatly appreciated. He always takes the time to understand my concerns. Autohaus is fortunate to have him. More
by WADDIS
Other Employees Tagged: Mark Tames, Ken Dunaway, Cindi Link , John Morsy, Alejandro Sanchez
August 29, 2024
Always a great experience with the service department at Autohaus! Ken Dunaway and the team take great care of us. Autohaus! Ken Dunaway and the team take great care of us. More
by reneelallas
Other Employees Tagged: Ken Dunaway , John Morsy, Alejandro Sanchez
August 13, 2024
This dealership is easy to work with for service, although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but really, they won’t. Or they make you wait at least an hour (discourages using service) even when no one is waiting, and there is no communication. I don’t appreciate the dishonesty about that aspect of purchase. Otherwise, efficient and professionally run. The only other issue with this service is, I dropped a car off on Monday and didn’t receive it back until Friday. I would have appreciated better communication regarding timing, because I share car with an adult child who wasn’t able to drive loaner. More
by ERIN60614
July 11, 2024
Excellent quality of service and work on the car. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. More
by MADIGAN.TM
Other Employees Tagged: Tom Lood, Cindi Link , John Morsy
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