Eddie Garcia | Page 9

Those individuals that I have had contact with at this service department, leave little room, if any, for negative comments or customer service. Each member of the service department is friendly and perso service department, leave little room, if any, for negative comments or customer service. Each member of the service department is friendly and personable and always is eager to offer assistance as soon as you enter. More

by LF9226 Verified Customer Verified Customer

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I have had experience with a few luxury car dealerships, but Autohaus on Edens has exceeded the service received elsewhere and has exceeded my expectations. Eddie Garcia is exceptional in his concern fo but Autohaus on Edens has exceeded the service received elsewhere and has exceeded my expectations. Eddie Garcia is exceptional in his concern for the customer's needs. I had a complex issue with my new E450, Eddie made sure every possible "fix" was attempted. This process took a few months. Eddie made sure I was made aware of progress every step of the way. Cindy has been great, too...helping me understand the features on the car. She has tons of patience (I have few tech skills ), and always has gone out of her way to make sure I receive great service when I just stop in for a question or wash. Nancy welcomes me when I stop in and also makes me feel like I'm a very important customer. All the guys who have helped with one thing or another have made me feel so welcome. Each one should be commended for representing Autohaus on Edens so well. Debbie More

by DEBBIEATLAS Verified Customer Verified Customer

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Efficient, on time. Thorough reports, upfront pricing xxx xxx xxx xxxxccc cddd e f g Thorough reports, upfront pricing xxx xxx xxx xxxxccc cddd e f g More

by SGAUD Verified Customer Verified Customer

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John Morsy is a consummate professional. . He excels in outstanding customer service. John always keeps me updated on the status of my car, which is greatly appreciated. He always takes the . He excels in outstanding customer service. John always keeps me updated on the status of my car, which is greatly appreciated. He always takes the time to understand my concerns. Autohaus is fortunate to have him. More

by WADDIS Verified Customer Verified Customer

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Always a great experience with the service department at Autohaus! Ken Dunaway and the team take great care of us. Autohaus! Ken Dunaway and the team take great care of us. More

by reneelallas Verified Customer Verified Customer

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Pleasant and friendly personnel. On time delivery of my car after a thorough service.Been bringing my car to them since 2009.Highly recommended. On time delivery of my car after a thorough service.Been bringing my car to them since 2009.Highly recommended. More

by MRSSYAP Verified Customer Verified Customer

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This dealership is easy to work with for service, although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but really, they won’t. Or they make you wait at least an hour (discourages using service) even when no one is waiting, and there is no communication. I don’t appreciate the dishonesty about that aspect of purchase. Otherwise, efficient and professionally run. The only other issue with this service is, I dropped a car off on Monday and didn’t receive it back until Friday. I would have appreciated better communication regarding timing, because I share car with an adult child who wasn’t able to drive loaner. More

by ERIN60614 Verified Customer Verified Customer

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Eddie Garcia is the best. We decided to buy a Mercedes because he is our service guy. Knowledgeable, thorough, and just so nice. We decided to buy a Mercedes because he is our service guy. Knowledgeable, thorough, and just so nice. More

by GGREENB5 Verified Customer Verified Customer

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Excellent quality of service and work on the car. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. More

by MADIGAN.TM Verified Customer Verified Customer

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Exceptional service! Always easy to deal with. If needed, will loan you a loaner vehicle without hesitation. I will be back! Always easy to deal with. If needed, will loan you a loaner vehicle without hesitation. I will be back! More

by J.MAJEWSKI Verified Customer Verified Customer

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