Eddie Garcia | Page 24

"Eddie Garcia is tops"

- THEBTS Verified Customer

Eddie knows us and has our best interest in mind. He thinks ahead and ensures our car is operating at it's best. He is proactive which we appreciate.

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"Excellent "

- PJM4840 Verified Customer

Eddie Garcia is a great, knowledgeable and courteous service advisor. He kept me adised of the work to be done and it was done to my satisfaction

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"EXCELLENT AND PROFESSIONAL SERVICE TEAM"

- KINGSABRYNA Verified Customer

Absolutely Love the Autohaus. The repairs are always done right the FIRST TIME and they ALWAYS accommodate my schedule. Also APPRECIATE getting a nice Loaner!

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"Great service, very friendly and helful stuff. "

- wkheatingandcooling Verified Customer

I was very satisfied with the service from the beginning till the end. I was able to schedule the appointment in just few minutes. I got my courtesy car. Service for my car was quick and I was informed about every step. For sure I will come back again if I would have to service my car.

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"Great relationship and fair"

- TOMBRYA Verified Customer

Eddy is a strong people person and knows his business extremely well. This is key to the overall service and our relationship with the dealer.

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"Customer Service is the name of the game"

- JCGREEN.1 Verified Customer

The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are completed when promised, and your car is delivered clean inside and out.

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"Perfect. Ed Garcia is an outstanding professional"

- PA Verified Customer

Everything is done right. Can’t imagine they could do more again Ed Garcia is on top of everything. Scheduling assessing the problem pricing keeping me informed and doing the work timely. Very professional

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"Cery bad"

- SHOKOUH2 Verified Customer

I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat that is not mine after i asked 2times on time of taking my car from service and returned back again.

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"Don’t understand but make it Gabriel. Viti"

- GABRIELV Verified Customer

I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people

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"5 years of just Ehhh"

- PBSAU Verified Customer

I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers and communication. I have had 2 guys handle my very easy account over the 5 year period. My salesman who is no longer employed at this dealership is a whole other country. One time I was passing by and thought I’d take them up on a car wash “stop in anytime and we’ll wash your car” I had not previously taken advantage of this service. I walk through the glass doors and everyone was “sort of” busy but while standing there for almost 15 minutes NOT ONE PERSON asked “can I help you” My 1st guy before asked to be switched to someone else (Tom Lood) who didn’t know me from a whole in the wall was so busy flirting and doting over a female customer he didn’t think to ask me what the XXX I was there for !? I got in my car backed out and left angry. Why should that be at a MB dealership. Tom was nice typically at the beginning and at the end. However, I will say Tom on a few visits truly lacks follow up skills or time management skills as well as communication skills. On the last visit while getting me squared away on my rental car in the am, tells me emphatically “car must be returned today 7pm”. I said “not a problem, just let me know when to get my car”. He said I’ll call you later and let you know. 3:42, I texted “how we coming along?” Just finished but still need to wash and finish paperwork. Still need a little bit --Tom Lood Mercedes-Benz Autohaus on Edens Never heard back from him after that and remember, the needs to be back @ 7 pm. I was expecting a call or text letting me know, “come at 4:30 - see you at 5 something”. My wife’s GMC dealership has 10x the customer care than Mercedes. I gassed the rental up at 4:37 pm and started heading that way. 40 min with traffic - arrived at dealership and paperwork wasn’t complete and car wasn’t washed. 20 min later after I arrived my car was washed dryed and ready. I had prepaid the service, so my $0 bill was welcomed. I was considering heading into the showroom to look at a new car. I will enjoy my CLA250 for another 1-2 years, my car is in mint condition with lower mileage and then I’m done with Mercedes Benz. Mark Tames is the only thing that kept me at Auto Haus. He is an asset to this dealership.

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