Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
193 Reviews
4.8

193 Reviews

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193 Reviews of Eddie Marshall

March 22, 2026

Dealership Rating
Employee Rating

Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More

by ezjoewilson
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Recommend Dealer
Yes

March 21, 2026

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Comerical Truck shop Sara & Eddie R the best. Took care of my recalls, however, they are still working on my after market push button lock. They are still looking for the right program. Completel More

by Rdw616
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Recommend Dealer
Yes

March 19, 2026

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Fast and informative very clear and straight to the point and listen to what I need More

by Gandaa67
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Recommend Dealer
Yes

February 19, 2026

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I am always made to feel like part of the family there in the commercial service center. Eddie and Sarah are the best. More

by Doland.Miller
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Recommend Dealer
Yes

February 13, 2026

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Very easy to schedule my service, wait time was minimal and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very per More

by FCTHOMASBAHR
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , Truck shop

February 06, 2026

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I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Demetrius Alexander, Elijah Bobinger , Jeff Dobson, Kevin Phillips, Guy Stewart, Dustin Wagner

February 04, 2026

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Great service. No complaints except the additional fees add on. For shop supplies and credit card use that are passed on to the custom that add an additional fee of More

by mcarter93
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Recommend Dealer
Yes

January 31, 2026

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Employee Rating

My tires were not rotated as requested and I was charged for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and More

by slmjfj2003
Service Price Transparency
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Service Time
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

"Slmjfj2003" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 31, 2026

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Employee Rating

Eddie in commercial truck service is excellent and my entire experience has been great with Southern Ford More

by JWHOUDEKLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 17, 2026

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Employee Rating

I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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