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Eddie Marshall
Eddie Marshall
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
185 Reviews
185 Reviews
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185 Reviews of Eddie Marshall
January 17, 2026
I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to take it to them. They will also steal your money without any repairs then tell you we still need to repair more things and charge you more. I have paid 19 thousand dollars for my Ford 550 to get repaired and yet the truck still had the same issues, now they are telling me the turbo is leaking and I have to pay another $6000 for that. So please do not waste your time and money with them. More
by Qdurani
Verified Customer
January 16, 2026
Good customer service , was really nice recommend others to come visit this dealership. Thank you to come visit this dealership. Thank you More
by elijahd0903
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips, ELIJAH BOBINGER
January 15, 2026
The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More
by glizzdogg
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips, ELIJAH BOBINGER
January 02, 2026
Fast service with team members go8ng out of their way to help. Thanks again to Michael! help. Thanks again to Michael! More
by vrybored1
Other Employees Tagged: Michael Esquivel
December 24, 2025
The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame They were very knowledgeable in assembly of our bed frame More
by TPTUCKER8
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips, ELIJAH BOBINGER
December 20, 2025
Courteous and professional while ensuring my vehicle needs were met. Very much appreciated, my vehicle is cared for by Southern Ford team and parts department while making sure my F350 is ready to tackl needs were met. Very much appreciated, my vehicle is cared for by Southern Ford team and parts department while making sure my F350 is ready to tackle work or pleasure operations. More
by Hillard Deborah and cedric
Other Employees Tagged: Alicia Chapman-Jones
December 18, 2025
What an excellent expertise at the truck center. I was in a bind and your all star staff came through and got me back on the road in what I would say is record time for any dealership! I was in a bind and your all star staff came through and got me back on the road in what I would say is record time for any dealership! More
by JUSTINWADDELLIAM
Other Employees Tagged: I’m not sure if the females name in the truck center but she’s right up there with Eddie!
December 18, 2025
Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More
by Janice
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips, ELIJAH BOBINGER
December 14, 2025
There was a mixup on my service appointment but the shop manager took care of business. I was in and out with what I needed quickly. The manager kept me informed on the progress. Overwhelmed by the truck sh manager took care of business. I was in and out with what I needed quickly. The manager kept me informed on the progress. Overwhelmed by the truck shop’s professionalism. Great customer service!!! More
by JANEJESSBARBOUR
