Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
191 Reviews
4.8

191 Reviews

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191 Reviews of Eddie Marshall

February 19, 2026

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Employee Rating

I am always made to feel like part of the family there in the commercial service center. Eddie and Sarah are the best. More

by Doland.Miller
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Recommend Dealer
Yes

February 13, 2026

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Very easy to schedule my service, wait time was minimal and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very per More

by FCTHOMASBAHR
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , Truck shop

February 06, 2026

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I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
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Recommend Dealer
Yes

February 06, 2026

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very professional and courteous and clean facility. I have always been treated great and valued there. More

by rws13
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Recommend Dealer
Yes

February 04, 2026

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Great service. No complaints except the additional fees add on. For shop supplies and credit card use that are passed on to the custom that add an additional fee of More

by mcarter93
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Recommend Dealer
Yes

January 31, 2026

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Eddie in commercial truck service is excellent and my entire experience has been great with Southern Ford More

by JWHOUDEKLLC
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Recommend Dealer
Yes

January 31, 2026

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My tires were not rotated as requested and I was charged for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and More

by slmjfj2003
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Recommend Dealer
No

January 17, 2026

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I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
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Recommend Dealer
No

January 16, 2026

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Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
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Recommend Dealer
Yes

January 15, 2026

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Employee Rating

The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
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Recommend Dealer
Yes
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