Sebastian Soto
Sebastian Soto at Lost Pines Toyota
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Sebastian Soto

Product Specialist

Lost Pines Toyota

806 Texas 71 W
Bastrop, TX 78602

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4.6
9 Reviews

Dealership Experience

2 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.6

9 Reviews

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9 Reviews of Sebastian Soto

April 09, 2024

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Employee Rating

Sebastián Soto is very perfection, we just told him exactly what we wanted didn’t try to sell us anything else was very honest and listen to everything we said we were looking for.. This was the best More

by Iremr6741
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Apr 10, 2024

Lost Pines Toyota responded

Thank you so much for your wonderful review! We're delighted to hear that Sebastián Soto provided you with such a positive car buying experience. It's fantastic to know that he listened attentively to your needs and preferences, ensuring a smooth and transparent transaction. Making the transition to a new vehicle can sometimes be daunting, but we're thrilled that Sebastián was able to guide you through it effortlessly. We truly appreciate your trust in us and your decision to choose Toyota. If you ever need assistance in the future, please don't hesitate to reach out. Congratulations on your new vehicle, and happy driving!

March 15, 2024

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Best service I have received from any car company dealership will come back for more services More

by Hector
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Recommend Dealer
Yes

February 27, 2024

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The service department was great. We had appointments for our vehicle inspections. We helped on time and service handled efficiently. Gavin was professional and very nice to work with More

by kimberly
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Recommend Dealer
Yes

Other Employees Tagged: Gavin - 5 stars

January 12, 2024

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Part 1 I bought a nice truck only to discover two weeks later after I specifically told sales man and the finance lady no after market items, no warranties to notta I find about two weeks later when More

by Ronpcc
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Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: The lady that use to be a bartender from Lagrange , or is that a lie too

Jan 16, 2024

Lost Pines Toyota responded

We are genuinely sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. Your feedback is incredibly important to us, and we want to address your concerns promptly. Firstly, we apologize for any miscommunication or misunderstanding regarding aftermarket items and warranties. We understand the significance of your explicit instructions and regret any inconvenience caused by the inclusion of unauthorized products. Our team is committed to resolving this matter for you. It is my understanding that you have been in contact with our General Sales Manager, Paul, and he has resolved the above issues for you. He has reviewed the documentation you've provided and worked towards a resolution that meets your expectations. We appreciate your service as a 100 percent disabled veteran, and we are committed to addressing this matter promptly. A member of our management team will be reaching out to you directly to discuss the details and find a resolution. Thank you for bringing this to our attention, and we apologize for any distress this situation may have caused. We look forward to the opportunity to make amends and provide the level of service you deserve.

July 15, 2023

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Quince Brown is best I have ever been with in my 79 years! Dealership would be excellent except for Parts More

by lewistw43
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Recommend Dealer
Yes
Jul 17, 2023

Lost Pines Toyota responded

Thank you for taking the time to share your feedback about your experience at Lost Pines Toyota. We are delighted to hear that Quince Brown made your visit exceptional and left such a positive impression on you. As a team, we strive to provide outstanding service to every customer, and it warms our hearts to know that we succeeded in making your visit memorable. Your kind words mean a lot to us, and we will make sure to pass on your praises to Quince Brown. We believe that our staff's dedication and knowledge make all the difference in creating a positive and enjoyable car-buying experience. We also appreciate your honest feedback regarding our Parts department. As we continuously aim for excellence in all aspects of our dealership, we take your comments seriously. If you would like to contact us with the concern, we will address this matter internally to ensure that we improve and provide a seamless experience for all our customers. Thank you once again for choosing Lost Pines Toyota, and for trusting us to be a part of your journey. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to reach out to us directly. We look forward to serving you even better in the future and hope to see you again soon.

June 20, 2023

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I discovered Lost Pines Toyota through an online service. Quince contacted me and through his efforts I am now driving my 2021 Ford F-150 purchased sight unseen. I trusted Quince and Lost Pines in the proces More

by Epdwojo
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Quince R. Brown Sr.

Jun 21, 2023

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a fantastic five-star review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our Lost Pines Toyota Family. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. It's wonderful to know that our 2021 Ford F-150 has brought you joy and fulfilled your needs. We strive to deliver the highest level of quality and customer service, and your feedback reaffirms that we are on the right track. Once again, thank you for choosing our Lost Pines Toyota and for sharing your positive feedback. We value your trust and are grateful for your support. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.

June 17, 2023

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We had a great experience with everyone from the service side, to the rental experience, car buying with Sebastian, and financing with Beau. Everyone was great! More

by Elizabeth B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Cat , Beau from finance

Jun 19, 2023

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a fantastic five-star review! We truly appreciate your kind words and are thrilled to hear about your wonderful experience with our Lost Pines Toyota family. It's great to know that our LPT family was able to provide you with excellent service throughout your interaction. We pride ourselves on having patient and helpful staff members, and we're glad that all our departments met and exceeded your expectations in these regards. Your kind words have been passed along to Lost Pines Toyota Family, and they serve as a tremendous motivation for us to continue delivering exceptional service to all our valued customers. Thank you once again for choosing so. many of our services and for sharing your positive experience. We look forward to serving you again in the future!

June 17, 2023

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I had the privilege of working with Sebastian and his team, and I must say, they truly exceeded my expectations. Choosing Lost Pines Toyota turned out to be a fantastic decision. From start to finish, More

by Uriel Guillén
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Recommend Dealer
Yes
Jun 19, 2023

Lost Pines Toyota responded

Dear Uriel, Thank you so much for taking the time to share your wonderful experience with Sebastian and our Lost Pines Toyota family. We are thrilled to hear that we exceeded your expectations and that choosing us for your car purchase turned out to be a fantastic decision. We take great pride in delivering exceptional professionalism and expertise throughout the entire process, and we're delighted to know that it left a lasting impression on you. Our team is dedicated to providing meticulous execution and ensuring our customers are thoroughly satisfied with the outcome. Sebastian truly stands out with his commitment to keeping clients informed every step of the way. We are pleased that he was able to guide you in selecting the right coverages for your specific needs, making sure you didn't waste any unnecessary expenses. His knowledge, dedication, and guidance are invaluable, and we are glad you appreciated his exceptional service. Your heartfelt recommendation means a lot to us. We strive to maintain our high standards of professionalism, attention to detail, and commitment to client satisfaction. Rest assured that we will continue to go the extra mile to ensure our customers have a remarkable car-buying experience. Thank you once again for your kind words and for choosing Lost Pines Toyota. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

June 17, 2023

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Sebastian was wonderful to work with. Very patient, helpful and not pushy. He answered all our questions and allowed us time to think about an expensive purchase. He even called us at hom More

by Elizabeth B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Cat, Quince R. Brown Sr. , Beau from financing

Jun 19, 2023

Lost Pines Toyota responded

Thank you so much for taking the time to share your delightful experience with Sebastian! We greatly appreciate your kind words and the 5-star rating. It's wonderful to hear that Sebastian provided you with exceptional service during your recent interaction. Sebastian's patience, helpfulness, and non-pushy approach are truly commendable. We believe that making informed decisions is crucial, especially when it comes to significant purchases, and it's fantastic to know that Sebastian answered all your questions and gave you the time you needed to think it through. Moreover, we're thrilled to hear that Sebastian went the extra mile by reaching out to wish you a happy anniversary. Going above and beyond for our customers is a core value we strive to uphold, and we're glad that Sebastian's thoughtfulness left a lasting impression. We'll make sure to pass along your feedback to Sebastian and the rest of our team. Your kind words serve as a great motivator for us to continue delivering outstanding service to all our customers. Once again, thank you for choosing our services and for sharing your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.