Edson Herrera
Edson Herrera at Lexus of Pembroke Pines
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Edson Herrera | Page 3

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7
29 Reviews
4.7

29 Reviews

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29 Reviews of Edson Herrera

October 08, 2023

Dealership Rating
Employee Rating

The team was great they were quick and well organized never been to a dealer and was out within 3 to 4 hours they treated us really good will be back to do business again 💯 More

by DERICKSCOTT39
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marvens St Jean

Oct 09, 2023

Lexus of Pembroke Pines responded

We're delighted to know that you had a great experience with our team at Lexus of Pembroke Pines. Efficiency is key, and we strive for it! We look forward to seeing you again in the future. Safe travels until then!

September 28, 2023

Dealership Rating
Employee Rating

It was a good experience but the sales rep forgot to disclose somethings regarding the car that we bought like the car key was broken we found out when we got home. More

by MBASTIEN0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 06, 2023

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for any oversight regarding the car key. We strive to provide complete transparency at Lexus of Pembroke Pines, so we'll make sure this is addressed with our team. Please feel free to reach out to me directly for further assistance. Thank you, Lynn Gonzales - Customer Relations Manager 954-381-7993

September 19, 2023

Dealership Rating
Employee Rating

Very friendly people, Edson the sales man was very knowledgeable in the features of the vehicle, never pressured to make decisions. I will always recommend this dealership to all friends and family. More

by GLESCOBARM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dyron Armenteros

Sep 20, 2023

Lexus of Pembroke Pines responded

We're delighted to know that Edson and our team at Lexus of Pembroke Pines provided you with a pressure-free and knowledgeable experience. Thanks for recommending us to your friends and family!

January 14, 2023

Dealership Rating
Employee Rating

Worst experience ever. They lied just to get me into their dealership for them to use a “bait and switch”. They tell you one thing over the phone and then when you arrive t More

by Rchavez601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 16, 2023

Lexus of Pembroke Pines responded

I am very sorry to read about your experience. It is never our intention to misinform our guests or waste their time, so I am sorry that we left you with the wrong impression. I will look into this further so we can improve moving forward. We would appreciate the chance to make things right. Please feel free to reach out at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 21, 2022

Dealership Rating
Employee Rating

We are always treated with a great deal of respect and everyone shows extreme interest in making sure that we’re happy. Staff go out of their way and are very friendly and accommodating. I’d like to speci More

by BENNETTBETH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rohan Alexander, Gemma Urbina , Jodi Robinson

Sep 21, 2022

Lexus of Pembroke Pines responded

Thanks so much for the five-star review for Lexus of Pembroke Pines! It's fantastic to have your trust and support in our business. Your kind words will be shared with Rohan, Gema, and Jodi for going the extra mile to ensure you were happy. See you next time!

July 24, 2022

Dealership Rating
Employee Rating

Great Service, clean, everyone wanted to help and make you feel like you were part of the team. Fast, and professional. More

by JAZMNERI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Mejias

Jul 25, 2022

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

June 15, 2022

Dealership Rating
Employee Rating

The staff was so friendly and made sure my needs were met throughout the entire process. More

by MPINHEIRO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nick Holden, Boris Argudin

Jun 15, 2022

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 13, 2021

Dealership Rating
Employee Rating

The dishonesty of the individuals working here is atrocious. No follow up via the sales staff. Blatant falsehood is from Management. Disappointing experience. Edgar Chapparo was 100% Honest, Compass More

by MS_SUNSHINE305
Recommend Dealer
No

Other Employees Tagged: Edgar Chaparro , Brandon Budhai, Mickey Mehta

Aug 28, 2021

Lexus of Pembroke Pines responded

While I'm glad that Edgar could assist you, it's very concerning to see this feedback. I'm so sorry that you didn't have a better experience with us. Would you please contact me when you have a free moment? I would be grateful for the chance to learn more about what happened. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

May 28, 2021

Dealership Rating
Employee Rating

The associates we had contact with provided great service. All were very friendly and helpful even though the store was very busy. No pressure tactics. More

by JO4SUN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darren Lusane , Yucel Genc

May 28, 2021

Lexus of Pembroke Pines responded

Thanks for the kudos! We are delighted to hear you were welcomed into our dealership and provided our gold standard of service. All of us at Lexus of Pembroke Pines are grateful for your business. Take care!

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