Edson Herrera | Page 2

Jeremy is my service advisor,, very knowledgeable and helpful with my need..the only service I find below par is car washing. helpful with my need..the only service I find below par is car washing. More

by don81 Verified Customer Verified Customer

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Spoke in advance of visit with one of the managers to make sure dealer would honor National Lexus program. Did not want to waste time. Manager ended up assigning us to a sales associate who sent in adva make sure dealer would honor National Lexus program. Did not want to waste time. Manager ended up assigning us to a sales associate who sent in advance of visit video of the wrong car for the car invoice that manager emailed to us. Called manager who apologized and stated things happen, don't worry, come in and we'll get you what you want for the price you want. Arrived to showroom and met sales associate who was disinterested in helping lease the car of desire. Lack of knowledge on product and seemed lazy. Tried to upsell to more expensive model. Once ready to move forward with lease on desire car, was delivered much higher number than promised on phone. Typical hoodwink situation from dealer. Very unpleasant. Left dealership. Following day placed call to Craig Zinn, dealer owner and Vladimir Keslin, General Manager. NEVER received a call back from them or their assistant despite multiple attempts. Finally a new car sales manager called because they wanted to make some deal since we left. After a back and forth, we made a deal but the experience was very unpleasant and unprofessional. If you want to fight for a deal, come to this dealership but if you don't want to haggle and prefer great service and professionalism call JM Lexus who we dealt with in the pass and had good experiences. More

by MICHAEL@STARTEAMLTD.COM Verified Customer Verified Customer

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Gonzo was so awesome to work with. He really made this the most enjoyable car buying experience I’ve had thus far. I would highly recommend working with him at Lexus Of Pembroke Pines. He really made this the most enjoyable car buying experience I’ve had thus far. I would highly recommend working with him at Lexus Of Pembroke Pines. More

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From the very beginning of coming in on day 1 to the moment we left the dealership with our newly purchased vehicle, it was a very smooth, pressure free, and enjoyable experience. Edson, Gonzo, Rohan an moment we left the dealership with our newly purchased vehicle, it was a very smooth, pressure free, and enjoyable experience. Edson, Gonzo, Rohan and Boris were wonderful to work with and were very knowledgeable and helpful in this process. Gonzo was always clear in answering questions and communicating next steps. He remained in touch as promised and always set realistic expectations. Boris was incredible patient and thorough, despite it being late in the evening and after a long day. He was very helpful and again never created a high pressure situation for us. We truly enjoyed working with this team and would recommend it to anyone looking to purchase a car. More

by sareh38 Verified Customer Verified Customer

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Great working with them attentive and helpful. It was a pleasure working with Aaron & Edson. It was a pleasure working with Aaron & Edson. More

by RANDEALEMAN Verified Customer Verified Customer

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The manager coming to agreement on price was not a seamless process. Added optional factors were included in first offer and we had to remove options before we even started to look at any starting neg seamless process. Added optional factors were included in first offer and we had to remove options before we even started to look at any starting negotiations. More

by winrod Verified Customer Verified Customer

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Windows tinting in a couple hours, didn’t deal with any service rep, but dealt with Edson Herrera in the sales department, and he made the experience convenient and easy. Thank you service rep, but dealt with Edson Herrera in the sales department, and he made the experience convenient and easy. Thank you More

by LUISA Verified Customer Verified Customer

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Gracias Edson por tu tranquilidad y paciencia para presentar las opciones que se acomodaban a mi bolsillo. Fui acompañar a mi esposo y termine haciendo negocio yo, bien trabajo sigue asi, el cielo es presentar las opciones que se acomodaban a mi bolsillo. Fui acompañar a mi esposo y termine haciendo negocio yo, bien trabajo sigue asi, el cielo es el limite♥️ More

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Went back to Lexus of Pembroke Pines after 4 years and our experience was amazing. From Edson Herrera, our salesman, to Gema Urbina, Finance Manager. They were so accommodating and easy to deal with, it our experience was amazing. From Edson Herrera, our salesman, to Gema Urbina, Finance Manager. They were so accommodating and easy to deal with, it made our visit very pleasant More

by LUISA Verified Customer Verified Customer

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Gracias por la paciencia tan grande para negociar conmigo .. y muchas gracias por darme al final un buen carro con un buen precio … Muy agradecida contigo .. Eres el mejor .. espero que en le futuro sigamos .. y muchas gracias por darme al final un buen carro con un buen precio … Muy agradecida contigo .. Eres el mejor .. espero que en le futuro sigamos negociando igual .. gracias 🙏🏽 More

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