Terrible customer service, and policies that discourage
the proper care and future maintenance of your Pre-Owned Porsche. I called several times to obtain my vehicles service history, and they refused to g
the proper care and future maintenance of your Pre-Owned Porsche. I called several times to obtain my vehicles service history, and they refused to give me the information based on the premise that the vehicle was serviced under the previous owners name. That particular policy would be completely understandable if I were asking for personal information about the previous owner.
However, I only requested historical service information about the vehicle I now own, so that I might properly maintain my car and continue to get the maximum performance and durability that has become synonymous with the Porsche brand. As an authorized Porsche dealership, one would hope that proper and timely maintenance of your car would be encouraged by Porsche of West Palm Beach.
Unfortunately, as illustrated by their refusal to give me service records pertaining to a vehicle that I now own, the proper and accurate maintenance of your car is actually discouraged. Instead they prefer to keep the information for themselves so that they can have you bring the vehicle in and re-charge you for services that have already been performed.
I have left messages with Edward Klaus in the service department, and I haven't heard anything back as of yet. I also spoke with Megan Wall and she stated some nonsensical policy about how service records can only be forwarded to the vehicles's owner. News flash: I am the current owner. Why not account for the fact that used Porsches are sold and traded every day. And as the current owner, I should be entitled to information about my car. I have been a Porsche owner for well over 10 years, and this is totally out of line with the 5 star quality and service that I have come to expect.
I took my vehicle in for service, had everything set up, and received a loaner vehicle. Before I left I stopped by to see Emily Friedman. She had a
I took my vehicle in for service, had everything set up, and received a loaner vehicle. Before I left I stopped by to see Emily Friedman. She had a car I have always loved at the dealership. We took it for a test drive and I fell in love with the vehicle.
A normal test drive soon turned into a new car purchase. Emily is the absolute best Sales Ambassador! She takes her time and makes sure you are confident in your purchase. She works hard to get you the deal you want.
While working with Emily, it is no regular Car Buying Experience. You will laugh, have fun, learn, and enjoy the process. In the end, you will begin a beautiful friendship.
Today, I purchased a Fisker Karma. It’s a beautiful car. It’s such a rare vehicle, and even though it was not a Porsche, I was still treated as if I was purchasing a Porsche.
The sales process did not stop with Emily. Moe, the Sales Manager, and Steve our Finance Manager were fantastic. They are extremely professional and personable. This team does not have only making a buck on there mind, but rather taking care of the customer to make sure they leave satisfied.
Note: This is not our first purchase with Braman Porsche, Emily, Mo, Raj, or Steve. This is our 8th car purchase with this dealership and every time it’s time to get a new car (or in my last couple situations Service -thanks Emily), I always know there is one place to go and one person to see: Emily Friedman at Braman Porsche of West Palm Beach.
When your ready for your next car, stop by this location and see Emily and the rest of the team for an excellent experience and if your lucky just as I was, maybe you’ll find your Good “Karma”.
by Macan S
The staff are courteous, passionate about the brand and knowledgeable in all aspects of the different models. I never felt pressured or uncomfortable
The staff are courteous, passionate about the brand and knowledgeable in all aspects of the different models. I never felt pressured or uncomfortable during the purchase process. I will return! Thank you!
This dealership has amazing vehicles and wonderful customer service. Everyone we have worked with has been very professional and knowledgeable. I woul
This dealership has amazing vehicles and wonderful customer service. Everyone we have worked with has been very professional and knowledgeable. I would recommend this dealership with very high ratings.
by Tanya L.
One year review
It’s been a year since I bought my new Panamera Turbo. I still love everything about the vehicle. It fact it’s the best car I’ve ever bought. LG and t
It’s been a year since I bought my new Panamera Turbo. I still love everything about the vehicle. It fact it’s the best car I’ve ever bought. LG and the dealership have been great. The best thing is the ability to call LG on his cell day or night and ask him questions about the car. With all this technology and two homes, I forget how to turn on or off certain features. LG knows the vechicle backwards and forwards.