Terrible customer service, and policies that discourage the proper care and future maintenance of your Pre-Owned Porsche. I called several times to obtain my vehicles service history, and they refused to give me the information based on the premise that the vehicle was serviced under the previous owners name. That particular policy would be completely understandable if I were asking for personal information about the previous owner.
However, I only requested historical service information about the vehicle I now own, so that I might properly maintain my car and continue to get the maximum performance and durability that has become synonymous with the Porsche brand. As an authorized Porsche dealership, one would hope that proper and timely maintenance of your car would be encouraged by Porsche of West Palm Beach.
Unfortunately, as illustrated by their refusal to give me service records pertaining to a vehicle that I now own, the proper and accurate maintenance of your car is actually discouraged. Instead they prefer to keep the information for themselves so that they can have you bring the vehicle in and re-charge you for services that have already been performed.
I have left messages with Edward Klaus in the service department, and I haven't heard anything back as of yet. I also spoke with Megan Wall and she stated some nonsensical policy about how service records can only be forwarded to the vehicles's owner. News flash: I am the current owner. Why not account for the fact that used Porsches are sold and traded every day. And as the current owner, I should be entitled to information about my car. I have been a Porsche owner for well over 10 years, and this is totally out of line with the 5 star quality and service that I have come to expect.