Edward Lake | Page 5

I am looking for a car for my 16 year old daughter. We went last week to many dealerships and looked at multiple vehicles getting an idea of price and what worked for our budget. While we were at Myrtle b went last week to many dealerships and looked at multiple vehicles getting an idea of price and what worked for our budget. While we were at Myrtle beach Kia Lou helped us and answered all our questions. A couple days later I saw a Kia niro online with no price so I called the dealership asking about the price Ed answered the phone and gave us info. A couple days later we went in to test drive. Lou took us for a test drive. When we came back from test drive Ed introduced himself. And we felt like their was tension between the sales people. Did not want to discuss any prices as we had not found the exact car yet that she was wanting. A few days later my husband went with my daughter to test drive the niro and let her know his thoughts Austin went for test drive with them. When they returned Austin gave them a price higher then the price quoted earlier. Although pointless as we still had not decided on if that was the car she wanted. The next day I called and asked for Lou who was not in. Ed was the one that answered the phone and told us he could help us. I told him I wanted to set up an appointment to bring the car to us to test drive as it was now clean and ready to go. He said he could do that. I told him no offense but didn’t want to step on anyone shoes and wanted to deal with Lou as he had been helping us all along. He said he would relay the message.the next day Lou did not call me so I called him. He said he already had an appointment that evening but that Ed could bring it to us as they would be working together. I said ok great just didn’t want to step on anyone’s shoes. A couple hours latter I receive a text where Ed refers to me as my child as he knows that I’m the parent. And states that she and her dad had already test drove and got price from Austin. And he was out so he would relay message and would not bring The car for us to see. Car was still dirty with stained seats when they saw it and wanted to check and make sure all was good before purchasing. I then told Ed never mind then if it’s a inconvenience to help a customer. Really disappointed. I’ve worked in sales 25 years and know this is not good customer service. Incredible tension between sales people. Extremely aggressive. And mistreatment of customers. This is my daughters first car and what should have been a good experience has been a terrible one.Unfortunately will not be dealing anymore with my local dealership in Myrtle beach but will drive to Charleston to purchase my daughters car from Kia in Charleston. As she has decided that she does want to get a Kia niro. More

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Excellent staff I have been using this dealership for over 10 years. My husband and I would wait to get here for service on our 2 KIA's instead of using the NY KIA de I have been using this dealership for over 10 years. My husband and I would wait to get here for service on our 2 KIA's instead of using the NY KIA dealer. We always had exceptional service. This past Friday I bought a 2021 Sportage model to replace my old sportage. I was very please by my salesman Ed Lake. I got a great deal and everything I wanted in the SUV. I will always use this dealership. More

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Great vehicle buying experience! Joe was wonderful to work with. He was friendly, knowledgeable and thorough. He took the time to explain every detail about the vehicle as well as t Joe was wonderful to work with. He was friendly, knowledgeable and thorough. He took the time to explain every detail about the vehicle as well as the purchasing process. When it came time to negotiate a final deal, Joe worked for me. I was very pleased with the price and now I'm a proud owner of a Kia Sedona. I'd also like to mention the dealership. The staff was courteous, and wore masks to put me at ease. They were all helpful in trying to make the entire process run smoothly. The finance portion of the deal was also efficient and everything was prepared and ready for my signature. Virtually took no time at all. It's a great group of people at Myrtle Beach Kia. I highly recommend the dealership and Joe Claudio! More

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Great experience as always. The staff was super helpful with the process of trading in my car. love the new car, might just keep this one for awhile. with the process of trading in my car. love the new car, might just keep this one for awhile. More

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Myrtle Beach Kia is conveniently located to us. Your Rep Joe Claudio andwered my questions regarding safety features and emailed, and phoned me multiple times. He never high-pressured me, but instead, Sked Joe Claudio andwered my questions regarding safety features and emailed, and phoned me multiple times. He never high-pressured me, but instead, Sked what was important to me in purchasing my new car. He listened and worked at accommodating my requests. I’m very happy with my 2020 Optima S, which Joe went above and beyond to make happen. More

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I purchased a new car in March of this year and had such an amazing experience! Thank you for all of your help Ed, Joe! an amazing experience! Thank you for all of your help Ed, Joe! More

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Ed Lake and Joe Claudio helped my family purchase 3 cars in one day!!! Best service and really did their best to give us what we wanted! in one day!!! Best service and really did their best to give us what we wanted! More

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Ed Lake is the best! He helped us buy 3 cars in one day and we walked away with everything we asked for! Awesome guy!! and we walked away with everything we asked for! Awesome guy!! More

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I had a great experience at Myrtle Beach Kia thanks to Mr. Lake. I highly recommend his services to anyone wanting to buy a car. Mr. Lake. I highly recommend his services to anyone wanting to buy a car. More

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Very depressing Got my hopes up for nothing. Made me think I had a chance just to say No. If you can’t do a deal be upfront from the beginning. Got my hopes up for nothing. Made me think I had a chance just to say No. If you can’t do a deal be upfront from the beginning. More

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