Edwin Cotto

I don’t write any google reviews, but I felt the responsibility to write one. This business is truly “Exceptional”. After a totaled vehicle, I immediately needed to buy a pre-owned vehicle. After responsibility to write one. This business is truly “Exceptional”. After a totaled vehicle, I immediately needed to buy a pre-owned vehicle. After an online research, I have selected a certain vehicle model that a few were available in different dealerships. I visited one dealership and did not have a good experience with sales person and the vehicle. Then I moved on to the second dealership (Toyota). Lack of courtesy, pushy salesperson, shady business and very terrible experience. This Toyota dealership has failed in every aspect including the general manager that I wasted my time to speak. I felt like a pray. When I walked out they texted me an incredibly low OTD (meaning out the door price as I learned later) price. I am a man of principles and integrity. I did not care. I never do business with bad people. I also realized that I marked a last resort vehicle at Subaru Sport as a last option. So, I came to this place by pure luck on a very dark and heavily raining Sunday little after 5PM, which less than an hour their closing time. I met Ms. Constance C Moore, Mr. Edwin Cotto and also Ms. Kay Jones. Ms. Moore has done a fantastic job on privacy, and process. She took special care in introducing the vehicle under heavy rain. My family including two kids had a pleasant experience. After also speaking with Mr. Cotto, we agreed to meet today by noon. We went through all the paperwork and Mr. Gonzalez (Finance) got me loan with a great rate. Ms. Moore helped us in every detail throughout the entire process until we hugged and left with our vehicle. She even followed up with an email to reach back to her in case of any issues. I did not feel that I was in a dealership during these two days. Instead, I felt like I was in a business place with high level of courtesy and professionalism. I say “exceptional” because this place feels like how a dealership model should be. You feel trusting and secure environment. Employees have been working there for years and very low turnover rate explains the work culture. This will always be my first choice for any future vehicle purchases. I am very thankful for everyone helped us with our vehicle purchase. More

Print

I cannot say enough wonderful things about Byron! His professionalism, patience, and dedication to customer service are truly impressive. He spent three days working with me, patiently answering ever His professionalism, patience, and dedication to customer service are truly impressive. He spent three days working with me, patiently answering every question and never once making me feel rushed or pressured. What impressed me most was his honesty. If he didn’t know an answer, he simply said, “Let me find out,” rather than making something up. That kind of integrity is refreshing and speaks volumes about his character. I highly recommend him to anyone looking for a genuinely honest, knowledgeable, and caring salesperson! More

Print

They were easy to deal with, very helpful, and knowledgeable. They we also very responsive on call backs knowledgeable. They we also very responsive on call backs More

Print

If you're looking for a a comfortable place to shop for your car, this is the place for you! Our sales associate, Hector Pina, was welcoming and answered all of our questions without putting any pressure o your car, this is the place for you! Our sales associate, Hector Pina, was welcoming and answered all of our questions without putting any pressure on us to buy. He let us set the pace for the buying process, which was so refreshing. We also had the pleasure of meeting and chatting with Edwin Cotto, the Sales Manager, who was also warm and welcoming. He kept things transparent with us and again, did not pressure us to make any decisions on the spot. Daymon, who gave us the follow-up walk-through of our new Outback, was super chill and patient. He made us feel even more comfortable with the vehicle. We will be recommending Sport Subaru to others! More

Print

The dealership was clean and spacious. The busy service department is stocked with snacks. They also had a giant fancy coffee machine for all to enjoy. My salesperson, Jimmy, was super The busy service department is stocked with snacks. They also had a giant fancy coffee machine for all to enjoy. My salesperson, Jimmy, was super enthusiastic, professional, and friendly. He was extremely knowledgeable about cars as well. After working with Hector, the Finance Mgr, who was also fantastic, to help me get a car, Jimmy introduced me to different staff members in different department. There were rescue puppies out front that day as well! All in all, my car-buying experience at this dealership was a very pleasant one. More

Print

James Menzies provided excellent service to us when looking for a car. He is very polite, professional and honest when in comes to discussing the prices . I felt very comfortable making a deal with him looking for a car. He is very polite, professional and honest when in comes to discussing the prices . I felt very comfortable making a deal with him, no pressure and patience to understand my needs . More

Print

It was very clean. Had a great waiting area with refreshments and snacks. But I was most impressed with the staff. Professional, not pushy and very knowledgeable. Had a great waiting area with refreshments and snacks. But I was most impressed with the staff. Professional, not pushy and very knowledgeable. More

Print

Amazing experience! Thank you for all the help from Robert and all the managers involved in the process. Everyone was willing to help make the deal a reality. Thank you Thank you for all the help from Robert and all the managers involved in the process. Everyone was willing to help make the deal a reality. Thank you again. More

Print

Robert was very helpful throughout the process of purchasing our new Subaru. He was patient and answered all our questions. This is the 3rd or 4th car we have purchased with his help. Can’t thank him purchasing our new Subaru. He was patient and answered all our questions. This is the 3rd or 4th car we have purchased with his help. Can’t thank him enough for making this process less daunting. More

Print

Excellent experience at Sport Subaru Orlando. Everything was outstanding, from service to staff. Highly recommended! Everything was outstanding, from service to staff. Highly recommended! More

Print