Edy Lopez | Page 10

Great help From Edy, he went above and beyond to help me eventhough i hadnt even come to the dealer in person, once i was there, he made sure all my questiones were answered, process was super smooth and fa eventhough i hadnt even come to the dealer in person, once i was there, he made sure all my questiones were answered, process was super smooth and fast and i drove out of there with my new 2020 Gmc Sierra AT4 duramax More

by contreras240 Verified Customer Verified Customer

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Ended up great...but took some work to get there. Initially I had gotten a recommendation to work with JT, and we spoke over the phone and set up an appointment. When I arrived for the appointment, JT Initially I had gotten a recommendation to work with JT, and we spoke over the phone and set up an appointment. When I arrived for the appointment, JT was working with some other potential buyers and told me he wouldn't be able to help me that day...which was a little frustrating because I'd driven from LA specifically to work with him, but I understand that things do sometimes come up. He told me he'd find someone else to help me, and eventually Nick came over to help get me started. We looked at some new and used cars and took one out for a test drive. During the test drive I was talking with Nick, at one point I asked him a question and he didn't respond...when I looked over he was unconscious. At first I was concerned that he was having a health issue, but after a moment he lifted his head up and continued talking. I wrote it off as a strange mishap and tried to forget it after asking him if he was alright. Eventually we arrived back at the dealership and I told him I was interested in starting the paperwork for the car we'd driven. Once we were back in his office we talked a bit, and while we were talking he became unconscious again. I wasn't sure what was happening so I sat there for a moment, and eventually he perked back up. He told me he'd had a long night due to some personal matters with some family abroad and that he'd gotten very little sleep. At this point I was a little uncomfortable, but was interested in the car and wanted to continue with the paperwork. We continued talking and he fell asleep again. I told him I needed to make a call and when I returned to his office he was once again asleep. I ended up driving over to another building at the dealership and told the manager that I was interested in a specific car but would like to work with a different salesperson. When they asked what the issue was with Nick, I told them and they were very concerned. I went back out to the car I was interested in and met a new salesperson, Edy. Edy was a joy to work with and was so helpful every step of the way. I had never purchased a car from a dealership and he made the process smooth and painless. He helped me work out my financial options and make decisions in a ways that were going to benefit me the most. I never felt pushed to do anything and he really seemed to have my best interest in mind. I bought the car I'd tested and Edy even helped me to drop off my rental car and get me back to the dealership. I can't recommend him highly enough and the next time I need a new car he is the first person I will go to. My intention isn't to get Nick in trouble or place blame, but the managers told me how important it was to them that I gave an accurate and detailed review of the situation. More than anything, I was uncomfortable and felt like I wasn't being taken very seriously. I was already a bit out of my element because I'd never bought a car from a dealership before, but my experience with Nick compounded that and really did leave a bad taste in my mouth. Ultimately I had a good experience at this dealership, but the hoops I had to jump through to get there were a little silly. I love my new car, Edy is great, would be cool if JT kept his appointments, and would also be cool if Nick were awake more often. Thanks! More

by MNAUSS3 Verified Customer Verified Customer

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Good customer service very helpful ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

by JAIMEORDUNO96 Verified Customer Verified Customer

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Edy was a gracious, and patient, salesman and we are very satisfied with the service we received. We look forward to our service visits later. satisfied with the service we received. We look forward to our service visits later. More

by NYARANGISK Verified Customer Verified Customer

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My wife and I love Siriusxm radio no body told me that my new car did not have Siriusxm . That’s not good ,very disappointed my new car did not have Siriusxm . That’s not good ,very disappointed More

by vincerg Verified Customer Verified Customer

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Awesome service. Thank you to all the guys that helped . Couldn’t of asked for a better team. Enjoying my 2020 Chevy Colorado / 2020 Cadillac. Couldn’t of asked for a better team. Enjoying my 2020 Chevy Colorado / 2020 Cadillac. More

by Daniel Maynez Verified Customer Verified Customer

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Edy Lopez and Armando Nuno were very helpful and met my demands! I will definitely keep giving this company my business thanks again happy customer!! demands! I will definitely keep giving this company my business thanks again happy customer!! More

by MARTINEZREINA99 Verified Customer Verified Customer

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Eddy took very good care of me and their intentions were always to help me get in my new AT4. Definitely looking at my next purchase being back at Mark Christopher. always to help me get in my new AT4. Definitely looking at my next purchase being back at Mark Christopher. More

by LMEJIIA1219 Verified Customer Verified Customer

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I have never bought a vehicle from anyone that made it as quick and easy as they did. I had a very enjoyable experience, never felt uneasy or pressured into anything, and it was actually a fun process. I w quick and easy as they did. I had a very enjoyable experience, never felt uneasy or pressured into anything, and it was actually a fun process. I will definitely come back in the future. More

by NSTRAND175 Verified Customer Verified Customer

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Handled my service needs quickly and professionally, providing regular status updates with no surprises. Great experience, I will be back, these guys are the best. providing regular status updates with no surprises. Great experience, I will be back, these guys are the best. More

by TIM.WIXOM Verified Customer Verified Customer

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