Elio Ayala
Elio Ayala at Mercedes-Benz of Silver Spring

Elio Ayala | Page 5

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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5.0
65 Reviews
5.0

65 Reviews

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65 Reviews of Elio Ayala

December 29, 2020

Dealership Rating
Employee Rating

Superior Customer service and knowledge on the recall sent by MBUSA in reference to my GLC 43 coupe 2020 steering column ! Safety first always thanks!! More

by ajack69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2020

Mercedes-Benz of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about the service of your new vehicle, we will be more than happy to assist you! Safe travels!

December 11, 2020

Dealership Rating
Employee Rating

Can’t recall my first car purchased, so far I have received excellent deals and probably will continue to purchase or lease from Herb Gordon More

by marcia.young1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Michael Dowling, Christian Gonzalez

Dec 22, 2020

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

Dec 22, 2020

marcia.young1 responded

Happy Holidays to all!!!

August 12, 2020

Dealership Rating
Employee Rating

Excellent professionalism, everybody of Herb Gordon's Mercedes Benz, always exercise people friendly skills. My vehicle is in the same condition, or better, and the service is done in a timely manner. More

by roscoe.roscoe.ferguson1@verizon.net
Recommend Dealer
Yes

Other Employees Tagged: Len Logue, Tom Rodkey , Darrell Fenton

Aug 14, 2020

Mercedes-Benz of Silver Spring responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 14, 2020

Dealership Rating
Employee Rating

Have been a client of MB of Silver Spring for over 20 years. Top notch service and staff, especially Tom the service manager and Elio our service advisor. Will always go back to them for service. More

by Chad
Recommend Dealer
Yes

Other Employees Tagged: Tom Rodkey

Mar 14, 2020

Mercedes-Benz of Silver Spring responded

Chad, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Silver Spring

March 06, 2020

Dealership Rating
Employee Rating

Excellent Dealership! Highly Recommended Lovence is an outstanding salesman and got me into my second car with Mercedes Benz of Silver Spring. Over the past several weeks, he has been in cons More

by cberry612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2020

Mercedes-Benz of Silver Spring responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions, we will be more than happy to assist you! Safe travels!

December 22, 2019

Dealership Rating
Employee Rating

I have learnt to drive in Mercedes and I really don't think I can think to drive any other car. Whenever My baby needs maintenance or repair I just go see my service advisor Elio who always provide me ex More

by Sahibagroverr
Recommend Dealer
Yes
Jan 03, 2020

Mercedes-Benz of Silver Spring responded

Hello, Thank you for taking the time to share your excellent service experience with the service department at Mercedes-Benz of Silver Spring. We strive to offer our customers the best service experience possible in a timely manner. Have a great day!

November 13, 2019

Dealership Rating
Employee Rating

Great service department with knowledgeable employees. They always explain details of the issues and corrections required to get your vehicle back to pristine condition prior to work being authorized. More

by Manigaultd
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Christian Gonzalez

Nov 14, 2019

Mercedes-Benz of Silver Spring responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

October 20, 2019

Dealership Rating
Employee Rating

100 Stars!! Trusted Service Advisor If I could give Elio Ayala in service 100 stars, I would! The EXCELLENT customer service Elio provided me was amazing! He went above and beyond to exp More

by cjjac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2019

Mercedes-Benz of Silver Spring responded

We appreciate your positive review of your recent experience with us! Thank you for your kind review; we are happy to pass along your comments to Elio! If you have any further questions, please don't hesitate to reach out!

August 29, 2019

Dealership Rating
Employee Rating

S600 Mercedes Elio is excellent customer service rate 10. Building rate 8 Individuals that take and bring your car rate 4, A SMILE goes a long way. More

by Lace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2019

Mercedes-Benz of Silver Spring responded

Thank you for sharing your feedback. We will be sure to pass along your comments to Elio. We hope to make your future experiences at our dealership even better!

August 06, 2019

Dealership Rating
Employee Rating

Elio Ayala is the best service advisor in the world!!! Elio has been servicing my car for the last 10 years. I’ll love in VA and I have 4 other dealerships closer to me for service, however I got to see El More

by jchin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2019

Mercedes-Benz of Silver Spring responded

Thank you for sharing your response to the quality of service Elio provides! We appreciate your many years of business, and look forward to seeing you again!

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