Elsie Lopez | Page 2

The sales department was quite informative and very friendly. They answered all my questions. I have a follow-up appointment on Friday with Elsie for some additional training on my new vehicle. friendly. They answered all my questions. I have a follow-up appointment on Friday with Elsie for some additional training on my new vehicle. More

by spoondonnalea Verified Customer Verified Customer

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everyone was very tentative and helpful. very nice experience compared to other dealers I’ve visited. very nice experience compared to other dealers I’ve visited. More

by ERIKSC Verified Customer Verified Customer

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Dishonest, unapologetic and no follow through. They didn’t include services in my WARRANTY Service stated they were extra but did them for my husband when he brought the vehicle in. They didn’t do They didn’t include services in my WARRANTY Service stated they were extra but did them for my husband when he brought the vehicle in. They didn’t do the oil change service correctly and let truck run for a little to let the new filter soak up the oil and then check the oil. So when we got it home it needed an ENTIRE quart of oil….. they've thrown my keys in between the passenger seat and middle console (they could have told me there was too many keys for there liking and I would have given them just the key) I had to go in the office and ask were they were and had to actively look under the seat to find them. They moved my floor board cover and put it in my passenger floor board but made sure to get all the dirt that was on the cover all over my middle console… they park you so close in the pick up parking lot I couldn’t get my son into the car without pulling the car out. Don’t even get me started on the issue with the spare key that took 6 months to be handled after “2 managers” were fired because of dishonest issues and that’s why we never got it handled… also side note the “kids room” is DISGUSTING smells and hasn’t been cleaned in a year at least… I spent $60,000 there and the service is below subpar. I will NEVER buy another Toyota from them and that’s all we drive… when my 2014 Yaris is needing to be retired I will NOT BE BUYING FROM LANCASTER TOYOTA More

by Britlemay Verified Customer Verified Customer

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Elsie is Great and super helpful. the transaction went all smooth we will come back for sure. the transaction went all smooth we will come back for sure. More

by NEIL ELE Verified Customer Verified Customer

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Best dealership with the best sales professionals ! ! Everyone is so kind and understanding. This was my 4th Toyota purchase from here. Outstanding service. ! Everyone is so kind and understanding. This was my 4th Toyota purchase from here. Outstanding service. More

by 4runnergrrrl Verified Customer Verified Customer

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He is an excellent onesti and professional server I recommend him to everyone ead frofecional recommend him to everyone ead frofecional More

by deboys82 Verified Customer Verified Customer

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Some of the employees at the dealership are very nice and courteous but unfortunately that doesn't always translate to anything actually being done or sales people being transparent with you courteous but unfortunately that doesn't always translate to anything actually being done or sales people being transparent with you More

by chickthebusiness Verified Customer Verified Customer

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Exelente servici al cliente quede muy contents con el cervicio I como me alludaron gracias por toda su atencion cervicio I como me alludaron gracias por toda su atencion More

by ARREOLAADOLFO29 Verified Customer Verified Customer

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Easy, quick under 1 hour and clean. Only down side is that snack court was closed by the time I got there . Only down side is that snack court was closed by the time I got there . More

by MR.CHAN310 Verified Customer Verified Customer

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Awesome customer service sales person manager and finance was all great service thank you very much was all great service thank you very much More

by bigjack8888 Verified Customer Verified Customer

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