Emily Oleson | Page 7

Brought my new Tacoma in for its 10,000 service and Emily handled everything. Very thorough, very professional, and very personable. She answered all my questions and gave me helpful feedback from the servic handled everything. Very thorough, very professional, and very personable. She answered all my questions and gave me helpful feedback from the service tech. More

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Service was fast and easy during my visit, thank you Tristen and technicians for getting back on the road. Tristen and technicians for getting back on the road. More

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I drove right into the garage bay and checked in quickly and easily. Emily was a rock star who even took time after my oil change to answer my questions. This was one of my best experiences at Royal Moore a and easily. Emily was a rock star who even took time after my oil change to answer my questions. This was one of my best experiences at Royal Moore and I will be back. More

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I came in for a simple oil change at Royal Moore Toyota expecting the usual: bad coffee, long wait, and maybe a nap in the lobby next to someone snoring. What I didn’t expect was to meet Emily — the Beyonc expecting the usual: bad coffee, long wait, and maybe a nap in the lobby next to someone snoring. What I didn’t expect was to meet Emily — the Beyoncé of service advisors, the Da Vinci of dealership hospitality, the Tom Brady of keeping you informed without making you feel dumb about car stuff. From the moment I pulled in, Emily was on it. I barely had time to scroll Instagram before she had me checked in and smiling. She explained everything with the confidence of someone who could probably perform an oil change blindfolded with one hand — while defusing a bomb. She didn’t just “walk me through it” — she gave me a TED Talk on why synthetic oil is superior, and I was HERE for it. I came out of that service bay a better man. Wiser. Lubricated… I mean, my car was. And the cherry on top? She didn’t try to upsell me on a flux capacitor or convince me my air filter was 93% dead. She was honest, helpful, and funny — like a mechanic and therapist in one. Emily, if you’re reading this: you made my Tuesday feel like a Friday. Royal Moore, give this woman a raise, a medal, and maybe her own reality show called “Torque Talk with Emily.” Highly recommend. 11/10. Would let Emily oil my car’s soul again. More

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Toyota Hillsboro has friendly people and very helpful. Very clean and newer waiting room, and I always wait for my car being serviced. Seems like they have fast service, also. They honor coupon if I have Very clean and newer waiting room, and I always wait for my car being serviced. Seems like they have fast service, also. They honor coupon if I have one and remember to ask them. Have been going there for 9 years! More

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Normally I have nothing but great things to say about this dealership but after my last service this past weekend has left me second guessing and feeling uneasy normally I work with Emily who is fantasti this dealership but after my last service this past weekend has left me second guessing and feeling uneasy normally I work with Emily who is fantastic this time around I worked with a young man named Kaiden who kept pushing and trying to sell me things my car wasn’t due for yet making me feel slightly pressured I don’t know if it was just due to the fact I’m an older woman who doesn’t know everything about cars but it just a sour taste in my mouth. I want to feel taken care of not sold of extra things I don’t need or isn’t due yet. I like to go by the book More

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My husband and I have been to so many Toyota dealerships throughout out the years (20+ Toyota family who loves to travel with our cars ) so we have stoped at many Toyotas and by far Royal Moore has to be ou throughout out the years (20+ Toyota family who loves to travel with our cars ) so we have stoped at many Toyotas and by far Royal Moore has to be our favorite always nice people and clean area to wait it ! Keep up the good work More

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Tristan was very kind and helpful! I appreciate his honestly. He provided a great experience I appreciate his honestly. He provided a great experience More

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Always have received excellent service from the Service Department and the service advisors. In particular, Emily is more than outstanding~ Always helpful and very knowledgeable. Thank you. Department and the service advisors. In particular, Emily is more than outstanding~ Always helpful and very knowledgeable. Thank you. More

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Efficient organized customer-service pro. . Escorted me out tot car as I was a first time customer and didn't know the area. Provided me with itemized list of repairs needed, cost, and rating . Escorted me out tot car as I was a first time customer and didn't know the area. Provided me with itemized list of repairs needed, cost, and rating of what needs to be done first. More

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