Emily Oleson | Page 6

Average experience overall. Like most dealership service departments these days, mostly everyone is polite, though the competence level of the staff and being treated like a per Like most dealership service departments these days, mostly everyone is polite, though the competence level of the staff and being treated like a person instead of a customer to be cleared off a list varys greatly depending on the staff member helping you. Emily Olesen is a bright spot to the service advisors. She is not my usual person but she will be from now. The service dept mixed up my AC filter with engine filter while my car was in for routine service. Long story short, they didn’t replace my dirty engine air filter but marked my AC filter down as needing attention, even though it was changed. Instead of having to wait for an available mechanic to correct the error (or make a new appointment for another day), Emily volunteered to replace the filter for me in the parking lot. Not only did she treated me like a human being, instead of someone to clear off a to-do list, she went above and beyond to save me time and trouble and fixed an issue that had nothing to do with her, even though she wasn’t even my service advisor. She was knowledgeable and willing to step in to make things right. Emily is the bright spot at the service desk and turned this experience from a terrible one to a good one. More

Report | Print

The service advisors were all very keen on making the process of getting service done on my car very smooth and transparent. They told me service would take an hour and it took approximately 30 minutes w process of getting service done on my car very smooth and transparent. They told me service would take an hour and it took approximately 30 minutes which was great. My inspection form was very easy to read and my advisor was very helpful in explaining all of the results and numbers More

Report | Print

I’ve bought many cars from Royal Moore and have been bringing my cars in for years, it’s always been a pleasant experience they always let me know what my car needs and stay on top of things. bringing my cars in for years, it’s always been a pleasant experience they always let me know what my car needs and stay on top of things. More

Report | Print

Caroline is such a peach to work with always so friendly and quick to answer any questions about my car. and quick to answer any questions about my car. More

Report | Print

Thanks to Caroline and the rest of the staff I could never imagine taking my Camry anywhere else other than Royal Moore never imagine taking my Camry anywhere else other than Royal Moore More

Report | Print

Caroline was a great help. Very friendly and prompt. Would recommend to friends and family! Very friendly and prompt. Would recommend to friends and family! More

Report | Print

I've known him as a Toyota service advisor for quite some time now, and I just have to say how much I truly appreciate his niceness over the years. Thank you so much for everything you do! Grateful! S. Park time now, and I just have to say how much I truly appreciate his niceness over the years. Thank you so much for everything you do! Grateful! S. Park More

Report | Print

Kadin made my experience at Royal Moore super smooth. He was super transparent about all of the service my car needed. I highly recommend visiting Kaiden as Royal Moore He was super transparent about all of the service my car needed. I highly recommend visiting Kaiden as Royal Moore More

Report | Print

Fast and efficient service at royal moore Toyota. Hailey came out and greeted me and let me know my vehicle needed an alignment. I was checked in quickly and it only took an hour! I was expecting 2 h Hailey came out and greeted me and let me know my vehicle needed an alignment. I was checked in quickly and it only took an hour! I was expecting 2 hours. Very impressed with royal moore Toyota More

Report | Print

Kadin gives excellent service every time I bring my car in. He lets me know everything my car needs and brought my car to me when it was done. I was very impressed with the wait time in. He lets me know everything my car needs and brought my car to me when it was done. I was very impressed with the wait time More

Report | Print