Eric Bachar | Page 19

First service experience I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by t I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by the BMW dealership. I called the next day, and a friendly receptionist got me in for an appointment within two hours. Service crew was welcoming, professional and respectful. Battery was programmed with a courtesy vehicle inspection, topping off of all fluids, and a quick car wash. The wait time was a hour that I comfortably spent having some complimentary, quality refreshments. Waiting area was spacious and restrooms clean. Was escorted to checkout and given receipt with service advisor ensuring everything was completed to my satisfaction. Pricing on programming for an already purchased and installed battery was higher than expected, total including tax was $118. Overall a very pleasant experience. More

by RWEBBER724 Verified Customer Verified Customer

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Wheel bearing replacement Repair took a few hours and I was offered three good alternatives for the wait. Judy Owen’s follow up was great. Car was sparkling clean when returne Repair took a few hours and I was offered three good alternatives for the wait. Judy Owen’s follow up was great. Car was sparkling clean when returned. More

by JERRY02 Verified Customer Verified Customer

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So fresh Dealership is so fresh and so clean Tech really knew what he was doing Great staff, very polite. Will be back in the future Thank you. Dealership is so fresh and so clean Tech really knew what he was doing Great staff, very polite. Will be back in the future Thank you. More

by BRYHOS Verified Customer Verified Customer

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Service done right When I called to schedule my repair I spoke with Eric in the parts department who was very helpful in making certain everything was in stock and ready When I called to schedule my repair I spoke with Eric in the parts department who was very helpful in making certain everything was in stock and ready. Lewis was my advisor on the day of my service, I was glad I was assigned to him as he had helped me on a previous appointment. All in all I was very pleased to have used bmw of Sarasota for my auto repair not only because the service was five star but I found their prices to be upfront and lower than other quotes. Car runs great. More

by RSLOCUM007 Verified Customer Verified Customer

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Bad experience with service. - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brou - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brought car into service and waited an hour before they met with me. Even when asked to see manager I had to wait. Second, had an issue with car that I was trying to get resolved. I twice called the service department at dealership and never received a call back. More

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