Eric Castiglia

All of the associates were attentive to my needs and requests. Brian made us feel heard. Fred and Eric checked in on me as I was working with Brian. They went above and beyond to make sure I was happy w requests. Brian made us feel heard. Fred and Eric checked in on me as I was working with Brian. They went above and beyond to make sure I was happy with my purchase. We will definitely return to Southaven Honda for future purchases due to this wonderful experience. THANK YOU!! More

by randpbecker Verified Customer Verified Customer

Print

This dealership was very helpful, detailed, and informative about purchasing the car. I have no complaints! informative about purchasing the car. I have no complaints! More

by miraclehunt09 Verified Customer Verified Customer

Print

Everyone made it easy, get in and out, and they were patient with me prior to coming in as my schedule was busy. patient with me prior to coming in as my schedule was busy. More

by laurenaestes Verified Customer Verified Customer

Print

Employees are friendly, courteous, and helpful. The wait was way too long (almost 3 hours on the 3rd visit waiting on manager after already having visited 2x to pick out our car). Somehow we ended The wait was way too long (almost 3 hours on the 3rd visit waiting on manager after already having visited 2x to pick out our car). Somehow we ended up with an extra 2-year service contract that I apparently paid for and didn’t know it but neither our 3-yr bumper-to-bumper warranty nor our extra 2-year warranty covered tires (?). We had a blowout 2 weeks later far from any repair shops or tire stores or dealerships - took 3 hours to get someone on the phone at the dealership and they let us know that tires were not covered. After submitting a negative review, I was contacted multiple times and they reimbursed most of the cost. We are satisfied that they reached out and helped alleviate our situation. More

by craigtaylor65 Verified Customer Verified Customer

Print

Shanell was straight up awesome (and very beautiful). She made sure things that was supposed to get done, got done. Best salesperson I've ever met in my life and I was a sales manager for 20 years. Every She made sure things that was supposed to get done, got done. Best salesperson I've ever met in my life and I was a sales manager for 20 years. Everyone I walked pass, greeted me why the upmost respect and caring demeanor. They all (especially Shanell), deserve a huge raise (AND a pizza party). More

by ltd022002 Verified Customer Verified Customer

Print

They sold the vehicle I was coming for, which is fine, but I confirmed they had it before I drove there. Felt like a bait and switch. Scheduled an appointment to help ensure I wouldn't spend too much time but I confirmed they had it before I drove there. Felt like a bait and switch. Scheduled an appointment to help ensure I wouldn't spend too much time there and was left waiting in the lobby for over 45 minutes. Only got help when I started to leave. Purchased a vehicle and was given temp tags that were expired which caused me to get pulled over twice. Had to go back to the dealership for a new set. Overall, it was a frustrating experience where I felt that my time and my business were not valued. The staff was kind, but the communication and actual care shown were very poor. More

by lor37 Verified Customer Verified Customer

Print

Good experience John John Clement is the best, he’s the reason why I keep buying Hondas and recommends others to buy Honda and Julian is a great manager too. reason why I keep buying Hondas and recommends others to buy Honda and Julian is a great manager too. More

by perrymasonhopkins Verified Customer Verified Customer

Print

They provided us with transparency with the price and very helpful with our trade-in and finance very helpful with our trade-in and finance More

by Dialooney Verified Customer Verified Customer

Print

Both were great to work with throughout the entire buying process. Very friendly, helpful and explains everything well. Eric was awesome on getting the numbers together and Shanell was great showing me all t process. Very friendly, helpful and explains everything well. Eric was awesome on getting the numbers together and Shanell was great showing me all the features about the new CRV. I live in TN but I would recommend Southaven Honda to anyone looking for a Honda. It's worth the drive! More

by jbbeggs326 Verified Customer Verified Customer

Print

If you’re looking for a Honda dealership near Memphis, Southaven, Olive Branch, or North Mississippi, stop searching and go to Southaven Honda. I drove an hour and a half to buy my new Honda, and I wou Southaven, Olive Branch, or North Mississippi, stop searching and go to Southaven Honda. I drove an hour and a half to buy my new Honda, and I would do it again without hesitation. After owning four Toyota vehicles in a row, I made the switch to Honda, and this dealership made the decision incredibly easy. From the moment I walked in, I felt less like a customer and more like family. The buying process was honest, smooth, and completely pressure-free. Even better, when I came back on Monday with additional questions and needed help setting up a few features, everyone welcomed me back and took the time to make sure I understood everything. That level of customer service doesn’t end when you drive off the lot, and it says a lot about the people here. The dealership itself is outstanding. If you work remotely or need a place to wait during service, they have fast Wi-Fi, multiple comfortable seating areas, flexible workspaces, and complimentary espresso, coffee, and specialty drinks. It’s one of the nicest dealership facilities I’ve ever visited. Whether you’re shopping for a new Honda, a used vehicle, or need Honda service in Southaven, I can’t recommend Southaven Honda enough. Excellent people, an incredible facility, and a customer experience that truly stands out. They’ve earned a customer for life. More

by jessicalroberts7 Verified Customer Verified Customer

Print