Eric Eric | Page 64

Great dealership awesome customer service. The service team at quick lanes always break down any issues and give you options on what is the best solution to repair your automobile. team at quick lanes always break down any issues and give you options on what is the best solution to repair your automobile. More

by Beck1914 Verified Customer Verified Customer

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I have been a Sutton Ford customer for almost 10 years and the customer service is one of the best. I will always use Sutton Ford for all my car needs. and the customer service is one of the best. I will always use Sutton Ford for all my car needs. More

by sukina25 Verified Customer Verified Customer

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This dealership hires the worst people. Several of the African American males that work there sexually harass the female staff and the customers. On a brighter note, the sales department is very good! African American males that work there sexually harass the female staff and the customers. On a brighter note, the sales department is very good! More

by CINERALLA.CHI Verified Customer Verified Customer

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Friendly people, great service work requested done correctly, on time. Vehicle returned washed and clean. Appointments made easily by phone. Great follow up after repairs were made. correctly, on time. Vehicle returned washed and clean. Appointments made easily by phone. Great follow up after repairs were made. More

by JULIEB1 Verified Customer Verified Customer

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One of the worst experience I had with a dealer. They couldn’t tell me why my car was having problems starting, the first cost was $175 then after they couldn’t tell me why it was not. they wanted $300 m couldn’t tell me why my car was having problems starting, the first cost was $175 then after they couldn’t tell me why it was not. they wanted $300 more to look closer. So I was already heading up to $500 and still they couldn’t tell me what my problem was. After this when I picked the car up my keyless entrance was not working, my car exhaust pipe had a hole sounds like a race car and the reason I took it for not starting was still not fixed. I will never visit this dealership to get my car repaired or to purchase a vehicle. More

by migueljennett Verified Customer Verified Customer

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Very disappointed with the service I received from the service writer and the technician. The tech didn’t reinstall parts so when I picked up my vehicle items were hanging from the bottom of the car causi service writer and the technician. The tech didn’t reinstall parts so when I picked up my vehicle items were hanging from the bottom of the car causing ride handling issues. The belly pan cover was missing which was causing another under bottom shield to hang (metal) as I drove route 30(Lincoln highway)you could hear it. I knew something was wrong. another driver flagged me down and told me there were sparks coming from under my car. So I pulled over and looked to see shield was missing and the metal component was hanging hitting the ground. I returned to the dealer And spoke to my service writer. the service writer Erik was very rude and condescending. when I returned asking about the missing splash shield, He proceeded to blame it on a previous collision (already fixed) that had nothing do with what happened with that shield. When he went to get the tech and he proceeded to say the same thing. I told them both the shield was on the vehicle prior to coming here for service where is it at? After walking the tech out to the vehicle and show him what I’m talking (I believe his name is Cody)about he he took my vehicle back into the shop and comes back and just so happens to find the missing parts in the trash so he reinstalled them and Cody’s exact words “were out of site out of mind”. I have never had such poor customer service ever! I will never have my vehicle repaired at this dealership again. I wanted to a purchase a new ford suv within the next month and this was going to be the first place I go but I wouldn’t even recommend anyone even purchase a car from here. More

by DARYLONHILL1 Verified Customer Verified Customer

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They are always super helpful when going in. They take care of me right away and the service is always good, if they don't have the part they order it asap and always keep me updated on the status of the care of me right away and the service is always good, if they don't have the part they order it asap and always keep me updated on the status of the car. More

by staceyvanderkam Verified Customer Verified Customer

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Service department goes above & beyond to make sure you're completely satisfied. My vehicle was fixed ahead of the time it was promised to me. you're completely satisfied. My vehicle was fixed ahead of the time it was promised to me. More

by Ferrell,Danielle Verified Customer Verified Customer

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They have Excellent Customer service everyone there is so polite they make you feel like family not a Customer. They inform every step of the way. polite they make you feel like family not a Customer. They inform every step of the way. More

by elegantlady1ba Verified Customer Verified Customer

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The service center is courteous , professional and friendly. They stayed in contact for updates and additional problems they discovered once they began working on my car. All of my concerns were addre friendly. They stayed in contact for updates and additional problems they discovered once they began working on my car. All of my concerns were addressed! More

by hopeheywardjohnson Verified Customer Verified Customer

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