Eric Gates
Eric Gates at Columbia Ford Kia

Eric Gates | Page 11

General Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
5.0
579 Reviews

Eric is happily married to his wife, Katharine and lives in Stonington with their 2 children Ollie and Bella. His motivation to help people buy, trade, sell, fix, repair, maintain and improve their automotive situations shines through and is proven by the thousands of people he has affected. He is an avid athlete and sports fan. Eric is a hometown fan of the New England Patriots, Boston Celtics and Boston Red Sox, and he will certainly let you know about it. Eric has been around the business for his entire life, and he has been playing with cars since he could touch the pedals. He has been certified in 8 different car manufacturers, so he certainly knows his stuff. Come in and meet him, he will always go above and beyond, no matter who you are!

Dealership Experience

11 yrs, 5 mos

Industry Experience

41 yrs, 4 mos

Specialties & Trainings

NADA Graduate

5.0

579 Reviews

Write a Review

579 Reviews of Eric Gates

October 28, 2021

Dealership Rating
Employee Rating

Andy is always a pleasure to work with, great service. I'm very happy and pleased with the whole experience. More

by FordLady
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Andy Caldwell , Bobby Eskey- 5 stars!

October 24, 2021

Dealership Rating
Employee Rating

No pressure during sale. Jordan, Jimmy and Eric were great. Thanks for the great service. More

by sbr824
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch , Jordan

October 23, 2021

Dealership Rating
Employee Rating

Had a great experience from all the staff to the theme of the building. It was a very pleasant experience. More

by Sakistner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler , Jonathan Piedrasanta

October 20, 2021

Dealership Rating
Employee Rating

Reason I would rate this a 1. They totally misled me on an available car. I confirmed 3 times via email that the car I was looking at was available and confirmed the price. My wife and I both took days o More

by Chard72077
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Craig Gates

Oct 20, 2021

Columbia Ford Kia responded

Hi Rich! You are correct, this was our fault and we took 100% responsibility while you were in the showroom that we need to communicate with our off-site business development center more clearly, specifically on New Bronco units as most of them are pre-sold or priced higher than MSRP. The market is certainly difficult to navigate and prices are surging due to supply and demand concerns. I am put in a place to handle concerns like this while the owner is not here so that is why I addressed the situation as soon as it came up. I apologize for the missed opportunity here and I have already addressed this with out Business Development Team so this will not happen again. Please let me know if you would like to create an order for Bronco, I do feel strongly that you will get the best deal possible by doing it that way, whether you buy from us or not. Best, Eric Gates General Manager Columbia Ford INC 860.228.2886

Oct 20, 2021

Chard72077 responded

Responsibility would be I screwed up let me make it up to you somehow. You drove for 2 hours round trip your took a day off of work let’s get you situated. I can order a car from any dealership but I was told the car was there for me to purchase from your employee… whether a contractor or a w2 employee they are still your representatives. You should own the mistake. Let me see what I can do…. Let me call my ford rep…. Let me see if I can find another dealership that might have this model available and see if we can get them to sell you their demo… not well we can order it for you like every other customer that was not just 100% inconvenienced by your screw up.

October 15, 2021

Dealership Rating
Employee Rating

Amazing crew. On time for appointment.Clean show room. Amazing crew. On time for appointment. Clean show room. Rest rooms were also clean. Vehicle was returned cleaned. More

by Jrcontracting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 07, 2021

Dealership Rating
Employee Rating

This is my second purchase at Columbia Ford, I returned because I had such a great experience the first time. They didn't disappoint, I again received great treatment and a fair price for the vehicle I pu More

by Vicky A
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Jimmie Bletsch , Jonathan Piedrasanta

September 30, 2021

Dealership Rating
Employee Rating

Excellent to do business with, very clean and friendly.Everyone was very personable snd friendly!!!! A+++++++ More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler , John Senick

September 24, 2021

Dealership Rating
Employee Rating

Everyone in the sales department is awesome. This the third vehicle I've purchased from Columbia and I don't plan on going anywhere else in the future! More

by Bhanna42
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Ryan McLeod

September 10, 2021

Dealership Rating
Employee Rating

Easy, helpful, trustful, will defiantly purchase vehicles from them again. Made my purchase a lot easier and made me feel valued as a customer. Thanks! More

by Gregory.szurek
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Caldwell , Bruce Novicky

August 30, 2021

Dealership Rating
Employee Rating

Everyone I worked with @ Columbia Ford was GREAT! Got the best deal of my life on our new F350 Super Duty Platinum. (and at my age I have purchased may vehicles) Wonderful facility, staff and Service Depar More

by Ricky Bobby
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler , John Senick, Alisa Velasquez, Ryan Biernacki

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