Eric Gates | Page 21

Columbia Ford and Matt ROCK Another amazing new car purchase experience from the team at Columbia Ford. Hats off to the entire team, and especially to Matt Milici who made the c Another amazing new car purchase experience from the team at Columbia Ford. Hats off to the entire team, and especially to Matt Milici who made the car-buying experience pleasurable and fun. I couldn't be happier with the friendly, customer service I received during the entire process - from looking at vehicles, negotiating a GREAT price, financing and delivery of my new truck. This is my 2nd new Ford vehicle I have purchased from Columbia Ford, and I'll definitely be coming back here when I'm ready for my next new car. More

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customer service I have been a customer for many years and it all started with Eric Gates at the Nissan/Gmc dealership. I was treated fairly there and I have trusted I have been a customer for many years and it all started with Eric Gates at the Nissan/Gmc dealership. I was treated fairly there and I have trusted Eric, so when he moved to Columbia Ford, I continued to be a customer. Everyone I have had contact with in both dealerships are 100 percent about customer service so I will continue to be a customer More

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LIES WHEN GETTING READY TO SIGN FOR MY CAR, I DIDN'T TRY TO NEGOTIATE THE BOTTOM LINE, BUT INSTEAD REQUESTED NEW BRAKES, AND SPECIFICALLY STATED "THE WHOLE WHEN GETTING READY TO SIGN FOR MY CAR, I DIDN'T TRY TO NEGOTIATE THE BOTTOM LINE, BUT INSTEAD REQUESTED NEW BRAKES, AND SPECIFICALLY STATED "THE WHOLE JOB, PADS AND ROTORS" AND IT WAS AGREED. I WAS TOLD IT WOULD TAKE A COUPLE OF DAYS TO ORDER THE PARTS AND DO THE JOB, AND I SAID OK AND THEY THEN CALLED ME A COUPLE OF DAYS LATER AND SAID IT WAS READY. BOTH ERIC AND EDWARD WERE AT THIS SESSION WHEN WE REVIEWED THE COSTS WITH ERIC FOR SIGNING, I AGAIN ASKED IF THE TOTAL BRAKE JOB WAS DONE, AND ERIC SAID YES. BUT, A FEW DAYS LATER I NOTICED THAT THERE WAS A SCRAPING SOUND WHEN I WAS BACKING UP AND STEPPING ON THE BRAKES. I SENT AN E-MAIL TO ERIC AND HE STATED THAT THE BRAKES JUST HAD TO "WEAR-IN", AND THERE WAS NOTHING WRONG. SO I KEPT DRIVING THE CAR, AND SHORTLY AFTERWARDS, THERE WAS A "STUTTERING' WHEN I STEPPED ON THE BRAKES, AND I CONTACTED ERIC AND EDWARD TO GET THE BRAKES LOOKED AT. THEY DIDN'T ASSIST... THEY JUST SAID TO CALL REPAIR SERVICE AND SET UP AN APPOINTMENT. I DID, ONLY TO FIND OUT THAT ONLY THE PADS WERE REPLACED, AND THE ROTORS WERE WORN AND THAT WAS WHY I WAS GETTING THE 'STUTTERING". IT WAS WOULD GREAT TO RECTIFY THIS SERVICE... OR DIS-SERVICE. THANK YOU More

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worth my time they did what they said they would and didn't waste my time.. means alot to me because i'm a busy guy thanks so much they did what they said they would and didn't waste my time.. means alot to me because i'm a busy guy thanks so much More

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2019 Ford Escape Always a great sales and service experience. Jon took very good care of us on the price. We love our Fords..Great selection of of vehicles in stock. Always a great sales and service experience. Jon took very good care of us on the price. We love our Fords..Great selection of of vehicles in stock. We recommend Columbia Ford. More

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Miracles Andy & Eric worked very hard to make a deal that would work for us with our specific situation. Very grateful. Love the new Sorento! So much better th Andy & Eric worked very hard to make a deal that would work for us with our specific situation. Very grateful. Love the new Sorento! So much better than my other car! More

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Best Dealership Ever If you looking for a great deals and perfect experience with the employees the is so far The Best Dealership I ever been to. Timothy, Eric and Jake ar If you looking for a great deals and perfect experience with the employees the is so far The Best Dealership I ever been to. Timothy, Eric and Jake are awesome guys!!! Highly recommend, so far I bought two vehicles from them on two different occasions and like always Ben a pleasure to work with them!!!! Big shout out to Columbia Ford Kia employees!!!!! More

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Perfect I was there to look at a used 2018 Ford F350 Diesel and walked out with a brand new one. I advised them what I needed to pay per month. They worked I was there to look at a used 2018 Ford F350 Diesel and walked out with a brand new one. I advised them what I needed to pay per month. They worked to get a better trade in value for my 2011 Ford F250 diesel and I was able to purchase the 2019. Never thought I would walk out with a brand new vehicle. We were given a tour of the facility which is very impressive and given four free oil changes! I have been telling everyone! More

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Leasing an Explorer This was our second time leasing an Explorer with Tony and both experiences have been fantastic! We needed second row bucket seats with dark leather This was our second time leasing an Explorer with Tony and both experiences have been fantastic! We needed second row bucket seats with dark leather and both times Tony’s team was able to get us what we needed even though they didn’t have the vehicle onsite. The entire process took only a week! The price was fair and the team bent over backwards to meet with us on time frames that matched our busy schedules! More

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Awesome Experience This is the second vehicle that I have purchased at Columbia Ford. Edward was my salesman, very experienced, knowledgeable and most importantly, he is This is the second vehicle that I have purchased at Columbia Ford. Edward was my salesman, very experienced, knowledgeable and most importantly, he is very friendly! Eric, Jimmie and Jake were also excellent! Thanks for everything! More

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