Eric Hasbrouck | Page 16

Every time I've received a service at this location, they've completed it wrong and have had to redo it (after I leave with my car thinking it's fixed). The first time they didn't believe me regarding m they've completed it wrong and have had to redo it (after I leave with my car thinking it's fixed). The first time they didn't believe me regarding my brake booster going out and said it was my brake pads (told me they checked my brake booster and it was fine). They obviously didn't check (or wanted to squeeze money out of me as the brake booster was covered by warranty but the brake pads were not). I left the dealership and after 5 minutes of driving, I had no brakes at all. I had to drive it back (an extremely dangerous situation) and tell them they didn't fix it. It turns out it was indeed my brake booster that failed (which I told them originally was my problem). During this recent visit, I had to get two service repairs done regarding recalls on my car. Dropped it off and picked it up 5 hours later. I got a call the next morning saying they put in the wrong airbag for my car and that they needed to send a technician out to my car to put in the correct airbag. My trust in their work has diminished to nothing. More

by RLARDY Verified Customer Verified Customer

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The dealership was prompt and curtious. They also came and updated me on my vehicles status. They also came and updated me on my vehicles status. More

by jdborowicz Verified Customer Verified Customer

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Very pleasant, does through work, Gets work done timely matter and very personal and very helpful. matter and very personal and very helpful. More

by binnyandbenny Verified Customer Verified Customer

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I have had the pleasure to work with the staff at Luther Family Ford several times. Each time they have been very helpful in finding - or already having in stock - the vehicle I am interested in. The enti Family Ford several times. Each time they have been very helpful in finding - or already having in stock - the vehicle I am interested in. The entire staff I have interacted with has always been kind, professional, and courteous, making each purchasing or service visit as easy as possible. More

by CHOLWEGE Verified Customer Verified Customer

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Very pleasant and easy to deal with. The staff is very personable. I would recommend this dealership to anyone. Todd Vetsch there is awesome. The staff is very personable. I would recommend this dealership to anyone. Todd Vetsch there is awesome. More

by out_fishing85 Verified Customer Verified Customer

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They are very friendly, great customer service, they were quick. Enjoyed the snacks and beverages while I waited quick. Enjoyed the snacks and beverages while I waited More

by brady.hauge Verified Customer Verified Customer

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We had a positive and pleasant buying experience. Tim was terrific. He was straightforward and knew just how to make us feel sincerely valued and important. The orientation was thorough and unhurri Tim was terrific. He was straightforward and knew just how to make us feel sincerely valued and important. The orientation was thorough and unhurried. There were no surprises. We feel great about the purchase. More

by KCDEKREY Verified Customer Verified Customer

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Once again, excellent service work done by the Luther Family Ford Service Center. My appointment was at 10:30 AM. I was a few minutes early. The work started at 10:30 AM as scheduled. Took the allotte Family Ford Service Center. My appointment was at 10:30 AM. I was a few minutes early. The work started at 10:30 AM as scheduled. Took the allotted time as scheduled and the cost was what was told. Everything was great! More

by djshea0 Verified Customer Verified Customer

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Fast quick and friendly! Great place for service. Down to earth crew and good coffee. Great place for service. Down to earth crew and good coffee. More

by bigmike Verified Customer Verified Customer

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work went quick, staff was friendly ford app helped with the recall just a smoth transaction the recall just a smoth transaction More

by FARGOTRASH Verified Customer Verified Customer

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