Eric Lopes | Page 3

This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning. More

by mal Verified Customer Verified Customer

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Thank you for the patience the van nuys team had. They were able to answer all my questions to pick the right Jeep. Thank you Omar ! They were able to answer all my questions to pick the right Jeep. Thank you Omar ! More

by Kathy Monterroso Verified Customer Verified Customer

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Nick and Chase ! Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunda Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunday/road trip fun behicle to buy or lease, we started searching online and ended up between the Bronco, Wrangler or the new Tacoma. Our first stop Van Nuys CDJR ! We were greeted by a sales associate (don’t remember his name) but very professional,polite and uber patient! We road tested a couple of Wrangle models and left to check out the other brands. We really loved the new Tacoma but they had horrible customer service. We went back Jan 4th 2024 and leased A 2024 Wrangler Runicon 4xe from the same sales associate, ohhh the finance guy Ross was very detailed during the contract portion and took his time explaining every piece of the paperwork!Durning the negations we agreed to running boards as our rubicon had rock sliders instead of a stepboard/runnngboard and a 2nd master key as we were notified afterwards that they had lost it! Weeks go by, my Husband Stephen calls the dealership numerous times but no luck getting in touch with anyone, now we’re in February and still no running boards nor a key. We drove in on a Friday and was greeted by a manager. He checked on the status and said it’s on back order and you’ll get a call from me once we have them, smiled and walked us to the door. We tried calling him 2-3 times a week for an update but never got a hold of him nor did he ever call us back! Now we’re creeping into May! I drive to the dealer furiously! Walk in and ask for that manager but he was off and Chase approached me asking how he can assist in resolving the matter so I told him the story , he said I’ll figure it out for you right now please allow me 5-10 min to pull you’re info so he can sort it out , okay I’ll give him a chance to see how he can help. He comes back 5 minutes later with his manager Nick! Nick greeted me with a smile and said it’ll be all handled today! I said it’s not in back order? He replied I’m going to pull up a Wrangler with a full tank of gas for you to go about your day and will call you once the key and the boards are installed and he asked if he were to need the car overnight and get it delivered to me by noon the next day. I hesitated a bit but I felt he was genuinely going to use all his resources to get this fine for me so I agreed and left moments later. Roughly about four hours go by and I get a call, Hi it’s Nick and Chase in the background Hello! Where are you now? They ask, I’m at work I replied . Would you like us to deliver it now to your work or drop it off at your house and leave the keys in the mailbox ? I asked how do I get rental back to you? And they both responded , keep it at the house and we will pick up first thing in the morning so you don’t waste time out of your day driving back to us. I get home in the evening and there she was parked on the driveway, cleaned with a full tank of gas! I highly recommend them for your next car shopping/buying experience ! I call them for everything now and they are always responsive and willing to help! We appreciate you guys! Thank you Nick and Chase! More

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Mike the salesman was good and I really like the deal. I got much appreciated. I got much appreciated. More

by gevorgakopyan Verified Customer Verified Customer

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Amazing service tremendous people very polite and they know what they’re doing they serviced my car on time with no problem truly amazing know what they’re doing they serviced my car on time with no problem truly amazing More

by gevorksimonyan Verified Customer Verified Customer

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BAD & FRUSTRATING - It's exceptionally inconvenient to have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to di have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to diagnose the problem. (Also, them charging $300/hr. for service, is exceptionally high, & not affordable for almost anyone.) It's also frustrating to have paid $3,500 for a lifetime extended engine warranty from the person that sold me the vehicle, & then to be told when I do need service, that NONE of the engine parts that are causing the "check engine" light to illuminate, are covered under that warranty! The dealership repair center said, "we plug the part number into the computer, & if it says tge parts are not covered, sorry, there's nothing we can do." The shocking part I truly didn't expect after being disappointed in no warranty coverage, was to be told I was now being charged $300 to pick up my broken vehicle. (Meaning that even diagnosing the warranty problem was costing me their gluttonous $300/hr.) Imagine being told by a salesperson selling you a very expensive lifetime extended warranty that all mechanical issues would be covered... then you buy that warranty on good faith... the vehicle check engine light comes in & they hold your vehicle for a week before letting you know that not only AREN'T they going to fix your vehicle, but are now charging you $300 to get the broken vehicle back!? It's really kind of gross & feels really predatory. The service manager gave me the Mopar lifetime warranty phone number to ask them to approve the repairs, but that was friutless. The out-of-country call center said they couldn't help...in fact, they said the same thing the dealership said which was, "we plug the part number into the system & it tells us if the part is covered or not." Just be careful . When it costs you $300 to have an auto shop diagnose a simple check engine light, you know they don't care about your future business or referrals. I did end up paying over $1,100 to get the repair done because it made more sense to me than paying $300 to get my vehicle back broken. (Special note: If you don't have cash, & need to put the proxy repair on a credit card, they now have a new 3% processing fee to run your credit card!) Such bad, predatory business practices they've got. Maybe use Google or Yelp reviews & find an auto shop with good reviews, that doesn't gouge it's clients? 🤷‍♂️ More

by johnbobnes Verified Customer Verified Customer

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Thai dealership is very unprofessional and lack communication needs training on communication will not recommend communication needs training on communication will not recommend More

by mommiesblessed05 Verified Customer Verified Customer

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Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More

by CHELY1082000 Verified Customer Verified Customer

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If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a software update recall wich should 30 minute I will report to chrystler direct this dealership should not exist waste of time and money More

by shantk78 Verified Customer Verified Customer

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