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Eric Pagan
Refer Me
89 Reviews
Dealership Experience
4 yrs, 3 mos
Industry Experience
36 yrs, 11 mos
Languages Spoken
Spanish
89 Reviews
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89 Reviews of Eric Pagan
September 22, 2022
My experience was pleasantly seamless, no issues. Everything I expected was delivered on time. The salesperson, Neil Downing is very easy to work with, he made me feel that he cared about my interest Everything I expected was delivered on time. The salesperson, Neil Downing is very easy to work with, he made me feel that he cared about my interests. I have complete trust in the dealership. More
by CDURANTE1
Verified CustomerOther Employees Tagged: Neil Downing
Helpful 
August 03, 2022
Process was smooth from start to finish. Was able to get me the vehicle I wanted in a timely matter. Was able to get me the vehicle I wanted in a timely matter. More
by BWYMAN0
Other Employees Tagged: Neil Downing, Louis Rivera, David Nausch, Gary Davis , Annie Amorosana, Casey Cochran, Josh Glahn, Anthony Smith
July 26, 2022
Purchased numerous vehicles from this retailer. Always warm and friendly. Never a disappointment. Smooth process from start to finish. Always warm and friendly. Never a disappointment. Smooth process from start to finish. More
by BARRYWYMAN
Other Employees Tagged: Neil Downing, Louis Rivera, David Nausch, Gary Davis , Annie Amorosana, Casey Cochran, Anthony Smith
July 22, 2022
Great! What a wonderful experience! David was very professional and extremely helpful.I will tell all my family and friends about this happy experience. What a wonderful experience! David was very professional and extremely helpful.I will tell all my family and friends about this happy experience. More
by COFFEE907
Other Employees Tagged: David Nausch
July 01, 2022
Glenn Bollinger was the ultimate pro, courteous and timely. He was patient , and listened to the issues that I had with my car thank you. Craig timely. He was patient , and listened to the issues that I had with my car thank you. Craig More
by CPZ0
Other Employees Tagged: Sebastian Alvarez , Veronica Carosella, Glenn, Bollinger
May 30, 2022
The administration was efficient. ..accurate and explained in understable terms...The part implemtation was accurate, corerect and listed in understandable terms and prices..Kudos to m ..accurate and explained in understable terms...The part implemtation was accurate, corerect and listed in understandable terms and prices..Kudos to management for putting together such an efficient team.. I am....and will always be a Subaru buyer...based on just THAT. More
by LORETVINP
Other Employees Tagged: Sebastian Alvarez , Veronica Carosella, Tomarra and Subaro's Subari caim's team and Paul's Subaru body shop..all were efficent and excellant.
May 24, 2022
On the Rye Subaru Service website they have a banner that says "Recalls or Loaner vehicle needed? Call to Schedule!" That's exactly what I did. The appointment was 2 weeks out because they had no loaners so says "Recalls or Loaner vehicle needed? Call to Schedule!" That's exactly what I did. The appointment was 2 weeks out because they had no loaners sooner. After I got there today on my appointment date, the service manager, Anthony got on the phone with my insurance company to make sure the work would be covered at the acceptable cost and it was. After everything was settled I asked for the loaner I was promised. Anthony told me they don't have one. I asked why I wasn't contacted and told. He replied that all the loaners are out and have not been returned or the loaners were involved in accidents. The general manager, Eric Pagan would not even discuss the issue out in the open (later I realized there was another dissatisfied customer out in the open area). During this time a white courtesy loaner was parked right outside. I asked the general manager why I can't have the loaner that's outside. He replied that it was for a customer. I replied I am also a customer. The general manager LIED and was DISCRIMINATING. He tried to say I did not have an appointment with a loaner. I told him to ask the individual (Sebastian) who made the appointment. First he replied the individual would not remember and when I told him he would definitely remember me or he should look it up he replied he didn't have to. I told him I am here, there is a loaner car outside and whomever they think is for is not even here and asked him why he was discriminating against me. He just refused and wanted me to rent a car at my own expense from Enterprise. I have all this on audio. I have records indicating when I called and made the appointment and who I spoke with. However, just the fact that the service manager stated all their cars are not back and then the general manager stated I did not have an appointment with a loaner shows their own discrepancy and cover up. My appointment was 8:30am and I left there at 9:56am and did not leave the car there since I did not receive the loaner promised and an arrogant, ignorant, lying general manager wanted me to incur a transportation fee for their mistake. More
by SG
Other Employees Tagged: Sebastian Alvarez , Service Manager, Anthony
May 17, 2022
STEER CLEAR! THESE GUYS ARE CROOKS! We agreed upon a purchase price for a new vehicle with a trade-in value for my existing Subaru. Then, at the last minute, t THESE GUYS ARE CROOKS! We agreed upon a purchase price for a new vehicle with a trade-in value for my existing Subaru. Then, at the last minute, the dealership tried to sneak in an extra $2,000 for themselves over the agreed-upon MSRP. They just slipped it in while we were discussing financing (hoping I wouldn't notice?), because it only raised my monthly payments by ~$30 per month over 5-6 years. I don't care if it only raises my monthly payments by ~$30 per month over 5-6 years; I'm still paying $2,000 MORE for the car than we agreed I would pay, which is an extremely sleazy business practice. And, after speaking with management, they defended their dealership's actions! Their entire management team is rotten from top to bottom. Ultimately, I walked away rather than deal with you guys, and everyone with an ounce of self-respect should do so too. STEER CLEAR OF THESE GUYS! THEY CANNOT BE TRUSTED! More
by deanmsolomon
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