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Eric Ruchala
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175 Reviews
Dealership Experience
12 yrs, 8 mos
Industry Experience
27 yrs, 2 mos
Languages Spoken
English
175 Reviews
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175 Reviews of Eric Ruchala
Verified Customer
Helpful 
July 07, 2022
Best in the Midwest! I have nothing but good things to say about Jim Butter Chevrolet. The facility is up to date and well maintained. The staff are friendly, attentive, I have nothing but good things to say about Jim Butter Chevrolet. The facility is up to date and well maintained. The staff are friendly, attentive, and eager to serve. Special thank you to Eric Ruchala. who helped us to find the the perfect truck for our family. More
by baschlueter
Other Employees Tagged: Scott Johnson
June 24, 2022
Had an issue with the a/c in my 2015 Equinox, so i called the dealership to get an appointment. I wanted to get it in on a Monday so that it would hopefully get done by Thursday since we were leaving for out the dealership to get an appointment. I wanted to get it in on a Monday so that it would hopefully get done by Thursday since we were leaving for out of town on Friday. Got my appt scheduled for the following Monday (approximately a week later). Brought the vehicle in on that Monday for my 7:45 appt. and discussed what the symptoms were with the a/c issue and what steps I had taken. Also added an oil change to the service request. Ticket was written up and signed. I was then told that they would get back to me within 48 to 72 hours with a diagnosis. I guess it was my mistake for not stressing that we needed the car for our Friday departure By Thursday morning we still had not received a call back with the diagnosis. I called and asked for our service rep and was told he was with a customer and that they would have him call me back. By noon I had still not received a call so I called back and was told the same thing. At about 3:00 I called back and again was told that he was with a customer. I told the operator that I the car went in for service on Monday morning and it was now Thursday afternoon and that I still did not have a diagnosis. After a short time my rep came on the phone with a diagnosis. Needless to say that the car would not be ready for us to use for our trip. I would like to know why they had me bring the vehicle in on Monday if they could not diagnose the problem until Thursday afternoon? I have purchased two vehicles here and the buying experience was great, I have no problem with the service of the vehicle - the a/c works fine now. Not real pleased with the customer service/lack of communication More
by PMTBANNES
May 24, 2022
My experience from Jim Butler Chevrolet was great. My salesperson, Eric was also great. My experience with the service department was great. I love my new truck and would very much come back for my ne My salesperson, Eric was also great. My experience with the service department was great. I love my new truck and would very much come back for my next one. I would send anyone that I know who is looking for a new Chevrolet to Jim Butler for sure! Thanks Jim Butler Chevrolet for a very nice new truck buying experience. More
by cadman201
May 23, 2022
Good service fixed a mistake with the bedliner over spray but took care of it but took care of it More
by vincentemarciante
Other Employees Tagged: Kim Hausmann
May 04, 2022
Eric from Jim Butler is fantastic! He helped me from start to finish. Even with cars being hard to find he worked to get me exactly what I wanted. Highly recommend him! He helped me from start to finish. Even with cars being hard to find he worked to get me exactly what I wanted. Highly recommend him! More
by lindsayesapa
Other Employees Tagged: Tj Watkins
May 02, 2022
Kim Hausmann and Mike Johnson have always treated me great every time that I take one of our cars in for service. great every time that I take one of our cars in for service. More
by robertjost
Other Employees Tagged: Kim Hausmann , Mike Johnson
April 21, 2022
ERIC WORKED SO WELL WITH US FROM START TO FINISH WOULD RECOMMEND HIM TO MY FAMILY VERY PATIENT WAITING ON ME. STACY WAS ALSO GOOD TO WORK WITH VERY SHARP ON THE WARRANTY PACKAGE. RECOMMEND HIM TO MY FAMILY VERY PATIENT WAITING ON ME. STACY WAS ALSO GOOD TO WORK WITH VERY SHARP ON THE WARRANTY PACKAGE. More
by bubbabrew456
Other Employees Tagged: Doug Darr, Stacey Thornton
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