Outstanding customer service.
Eric Senatore is awesome. Estimated the car service to be done by noon. And it was done by 1030! What a nice surprise.
Eric Senatore is awesome. Estimated the car service to be done by noon. And it was done by 1030! What a nice surprise.
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by Queen Kath
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2025 -
Lester Glenn Subaru responded
Hi Queen Kath,
Thanks for sharing your great experience with us! We're so glad to hear that Eric exceeded your expectations and got your car service done ahead of schedule. We strive to provide top-notch service, and it's awesome to know that we were able to make your day even better with a pleasant surprise!
Happy Driving,
The Lester Glenn Subaru Team
Lester Glenn Subaru is always professional and very
helpful no matter the situation I am in.
helpful no matter the situation I am in.
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by dieckmann.brian
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2025 -
Lester Glenn Subaru responded
Hi dieckmann.brian,
Thanks for sharing your experience! We're so glad to hear that our team has consistently provided you with professional and helpful service. It's always a pleasure to assist you, no matter the situation!
We look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
Brought our Forester for service and we were so pleased
with the way Eric handled it from start to finish.
Big thanks to Eric who kept us up to date on the service today.
with the way Eric handled it from start to finish.
Big thanks to Eric who kept us up to date on the service today.
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by Lizcrogan
Service Price Transparency
Feb 07, 2025 -
Lester Glenn Subaru responded
Hi Lizcrogan,
Thanks for sharing your experience! We're thrilled to hear that Eric took great care of you throughout the service process and kept you updated every step of the way. We’ll be sure to pass along your thanks to him!
We look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
This was my second time having the car serviced and the
experience was the same as the first, excellent. When we moved to the area I was concerned about finding a good Subaru service department, but I am e
experience was the same as the first, excellent. When we moved to the area I was concerned about finding a good Subaru service department, but I am extremely pleased that we found a great one. Special shout out to Eric Senatore. He is truly great at his job and obviously great with people.
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by Pat James Longo
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2025 -
Lester Glenn Subaru responded
Hey Pat,
Thanks for sharing your experience! We’re thrilled to hear that your second visit was just as excellent as the first. Finding a trusted service department is so important, and we’re glad we could exceed your expectations. A special shout-out to Eric Senatore for going above and beyond—his skills and people-first approach make all the difference! We look forward to serving you again!
Happy Driving,
The Lester Glenn Subaru Team
We always deal with Keith in service.
He is the absolute best. Has made our time there the shortest he can. He really looks out for the customer. The entire staff is great!! From purch
He is the absolute best. Has made our time there the shortest he can. He really looks out for the customer. The entire staff is great!! From purchase to service, the best courteous staff!
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by SEAGODDESS52
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2025 -
Lester Glenn Subaru responded
Hey there,
Thanks for sharing your experience! We're so happy to hear that Keith has been taking great care of you and making your visits as efficient as possible. It's fantastic that the entire team, from purchase to service, has left such a positive impression. We truly appreciate your kind words!
Happy Driving,
The Lester Glenn Subaru Team
Eric Senatore is a great rep - Lester Glenn is lucky to
have him. Others in the service department, however, are lacking in quality and customer service. I brought my car in for a simple installation. T
have him. Others in the service department, however, are lacking in quality and customer service. I brought my car in for a simple installation. The techs were apparently too challenged with it that they did an inadequate/improper installation just to finish the job. Rather than showing concern about my customer satisfaction, service manager, Kerry, gave me coupon for an oil change which did nothing to correct the sloppy, incorrectly installed cover. He didn't seem bothered by the shoddy installation job; he seemed bothered by me having an issue with it. I strongly disliked Lester Glenn from bad experiences years ago. I thought I would give them a try again in case things changed. This experience just confirmed for me that things haven't changed with them.
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by LLKACCTS
Service Price Transparency
Feb 25, 2025 -
Lester Glenn Subaru responded
Hey LLKACCTS,
Thank you for sharing your feedback. Our Service Director Kerry has reviewed your concerns and we sincerely apologize for the inconvenience caused by the seat cover installation and the overall experience. We understand that your expectations were not met, and we truly regret any frustration this has caused.
Our managment team has offered both a service credit and a free oil change coupon as a way to address the situation, and we also extended an invitation to bring the vehicle back for re-installation of the covers. We understand this didn’t fully resolve your concerns, and we’re open to further suggestions on how we can improve.
We truly want to make things right and ensure you feel valued as a customer. If you’re open to it, we’d be happy to assist you further and try to resolve the issue to your satisfaction.
The Lester Glenn Subaru Team
The people in the dealership were friendly and courteous.
The showroom was comfortable and the coffee was great
The showroom was comfortable and the coffee was great
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by anphig2
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2025 -
Lester Glenn Subaru responded
Hi anphig2,
Thanks for sharing your positive feedback! We're glad to hear that you had a pleasant experience with our team and enjoyed the comfort of our showroom (and the coffee too!). We strive to create a welcoming environment for everyone!
We look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
Great service and very friendly staff.
They go above and beyond. Would definitely recommend Lester Glenn.
They go above and beyond. Would definitely recommend Lester Glenn.
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by FOURTODDS
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2025 -
Lester Glenn Subaru responded
Hi Fourtodds,
Thanks for sharing your kind words! We’re thrilled to hear that you had a great experience with us and that our team went above and beyond for you. We truly appreciate your recommendation and look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
As usual, the experience was positive.
Eric did a great job explaining what was to be done and keeping me advised during the 2 hours.
And.......love your coffee and popcorn machines!!
Eric did a great job explaining what was to be done and keeping me advised during the 2 hours.
And.......love your coffee and popcorn machines!!
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by ND1970
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2025 -
Lester Glenn Subaru responded
Hi ND1970,
Thanks for sharing your experience with us! We’re so glad to hear that Eric took great care of you and kept you informed throughout the process. We're also happy to know that you enjoyed our coffee and popcorn machines – we love adding those little touches to make your visit more enjoyable! We look forward to serving you again soon!
Happy Driving,
The Lester Glenn Subaru Team
Sales and service are excellent pricing very competitive
and reasonable and affordable and friendly well worth the visit highly recommended
and reasonable and affordable and friendly well worth the visit highly recommended
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by FRANKAGUGLIARO
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2025 -
Lester Glenn Subaru responded
Hi Frank,
Thanks for sharing your fantastic feedback with us! We're so happy to hear that both our sales and service teams exceeded your expectations! Offering competitive pricing, along with friendly and affordable service, is always our goal, and it’s great to know we hit the mark. We truly appreciate your recommendation!
We look forward to assisting you again in the future!
Happy Driving,
The Lester Glenn Subaru Team