Eric Senatore | Page 20

Fast friendly convenient and efficient. Things were completed as planned with no “glitches” or delays! Things were completed as planned with no “glitches” or delays! More

by SGLAW1 Verified Customer Verified Customer

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Eric did a great job and was very helpful! He answered all my questions and was very responsive. He answered all my questions and was very responsive. More

by GVMAZUB2 Verified Customer Verified Customer

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All staff are attentive, responsive and professional. Makes necessary maintenance convenient. Great service, great automobiles. Makes necessary maintenance convenient. Great service, great automobiles. More

by sherrycwallace Verified Customer Verified Customer

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Friendly and polite. But it took over 1 1/2 hours for tire rotation and oil change?? But it took over 1 1/2 hours for tire rotation and oil change?? More

by SMCWMC Verified Customer Verified Customer

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I always service my Legacy at Lester Glenn. Everyone there is friendly and helpful. As I said before. I live in Howell and Pine Belt is 5 miles away, but I purchased both my Subarus from Lester Everyone there is friendly and helpful. As I said before. I live in Howell and Pine Belt is 5 miles away, but I purchased both my Subarus from Lester Glenn and drive 12 miles to service my Legacy there and I intend on purchasing my next Vehicle there. Keep up the good work!!! More

by Beemer Man Verified Customer Verified Customer

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Cathy the service rep is very good. The service is very good and I like your coffee machine The service is very good and I like your coffee machine More

by JDESTASO120 Verified Customer Verified Customer

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I love going here everyone is so friendly and helpful . Ekaterina is my rep and she does an excellent job. Ekaterina is my rep and she does an excellent job. More

by TAYNELOR Verified Customer Verified Customer

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If I could rate this dealership at a Zero or below I would. I first want to say, Ekaterina in Service is the only GOOD part of Lester Glenn Subaru, not sure why she wants to work there! We have spent A would. I first want to say, Ekaterina in Service is the only GOOD part of Lester Glenn Subaru, not sure why she wants to work there! We have spent A LOT OF MONEY and have been VERY PATIENT with the non stop screw ups by your service department.We have a vehicle with 40,000 miles on it. This last visit is just another SCREW UP! We were told the oil pan had to be replaced as there was a leak. When I asked why I never saw a leak in my driveway, I was told it just started. WHAT? Oh, but it is covered under warranty. Nice, this sounds like a way for them to make more money! Going back to the previous visit, we purchased a "tire warranty package" when we bought the car. Lester Glenn could not find this in the system. After so much trouble, the NEW tire that was put on the car was a DIFFERENT tire than we had. That created driving issues and air leakage. WE WERE TOLD THE MECHANIC WAS NEW! HOW ON EARTH DID YOUR SERVICE DEPARTMENT GET TRAINED??? Then, the next visit, we were told we needed 4 NEW tires at an over priced amount of money! We figured, if we do not go to the Dealer, they may not cover any future problems. IMMEDIATELY after picking up the car that took SEVERAL DAYS to service, the tires pressure is LOW AGAIN! We had a 6 hour drive, each way, out of state with a car and tires that we could not trust after spending almost $3,000.00 on service and tires! Turns out, it was due to the valve stem where you put air in. We were told by your Service Department new tires DO NOT COME WITH NEW VALVE STEMS! WHAT? We severely OVER PAID, AGAIN, at Lester Glenn and STILL DO NOT HAVE A CAR WE CAN TRUST! There are numerous other issues, like the 2 windshields and sunroof put in, the NOISE IN THE CAR SINCE THESE WERE INSTALLED IS AWFUL! I am sick to my stomach just reliving this NIGHTMARE. We have spoken with numerous other Toms River residents about your Service Department and there seems to be a TREND! No one we spoke with will ever go back and now you can add us to this list. NEVER AGAIN will we be ripped off, over charged and NOT get straight answers and proper service. I will be reporting Lester Glenn to every State and Government agency as this is a SAFETY CONCERN and A FINANCIAL CONCERN especially for us disabled Veterans and over 60 year old people in this area. I believe we are owed compensation for the over priced, time consuming, low quality and POOR SERVICE. THIS MEANS THE NEW TIRES THAT ARE SUPPOSED TO COME WITH A WARRANTY WE CAN NOT BENEFIT FROM AS WE WILL NEVER RETURN TO LESTER GLENN. It is an UNDERSTATEMENT to say how FURIOUS I am. More

by GANDG923 Verified Customer Verified Customer

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My day began with a tire inflation problem. I came into service without an appointment on one of my most difficult days ahead of me only to discover I had a nail in my tire. Eric greeted me a I came into service without an appointment on one of my most difficult days ahead of me only to discover I had a nail in my tire. Eric greeted me and assured me it could be fixed one way or the other. I needed a new tire...they had me in and out of the service department in record time...I so appreciated Eric's efforts and for keeping me informed of the progress as they dealt with my car. The remainder of my day was challenging but knowing I had 4 good tires on my vehicle alleviated some of my anxiety. Thank you Eric!! More

by JEMONTANARI Verified Customer Verified Customer

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Everyone and everything was professional and courteous. i did not have to wait a long time for my service i did not have to wait a long time for my service More

by msmerz68 Verified Customer Verified Customer

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