Eric Senatore | Page 21

Lester Glenn Subaru responded

Hi ACJC410, Thank you for your kind words! We're delighted to hear that you had a pleasurable experience with us! It's great to know that our service person was very helpful and that your car was completed on time. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Thugo, Thank you for sharing your experience! We're glad to hear that Bert, Eric, and Nicole provided courteous, fair, and honest service during your repair visit! It's great to know that you felt no pressure and appreciated the honest recommendations! We strive to ensure our customers feel comfortable and informed. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey LDean79, Thank you for sharing your experience! We're glad to hear that scheduling your appointment was easy and that you had a pleasant waiting experience! It's great to know that our team member was very polite and helpful. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ANNETTELIGAMMARI, Thank you for sharing your experience! We're delighted to hear that all our representatives were courteous and respectful during your visit. Keeping you informed throughout your wait time for service is important to us, and we're glad we could make your experience seamless! If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey JERSEYEBV, Thank you for your kind words! We're thrilled to hear that Eric provided top-notch assistance even when he wasn't feeling his best! Linda will be delighted to hear that her friendly face made a positive impact on your experience. We're grateful for your trust in our team to keep your car in good order. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi FRANKGIA113, thank you for taking the time to leave feedback about your experience with our service team. We sincerely apologize for any frustration this experience caused. We understand how frustrating such situations can be, and apologize for any lack of communication or miscommunication while your vehicle was here for service with us. While we always strive for perfection, we do unfortunately miss the mark at times. Upon receipt of your review, we made our management team aware of your concerns. Feedback such as yours assists in creating new processes for our teams to follow, as well as reiterates the importance of accurate communication during the entire experience for all of our customers. We apologize that we fell short during your last visit and hope we have the opportunity to show you the true Lester Glenn Experience sometime further down the road. Thank you again for your feedback.

Lester Glenn Subaru responded

Hi Chuck, Thank you for your review! We're glad to hear that Bella adds a bit of charm to your visits! It's great to know she brings a smile to your face. If you need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Abrooks1225, Thank you for your review! We're glad to hear that Eric was very helpful and made your wait bearable! It's great to know that all the work was completed as advertised. If you need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Streamline Auto Body, Thank you for your review and for trusting us with your safety system recalibrations! We're glad to hear that you find our service prompt and our communication great! Ensuring the proper calibration of ADAS is crucial for vehicle safety, and we're proud to assist in that process. If you need anything else in the future, just let us know! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Stephanie, Thank you for your review! We're glad to hear you received friendly and courteous service without any pressure to buy! It's great to know that everything about the vehicle was thoroughly explained to you. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team