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251 Reviews of Eric Senatore
Verified Customer
June 10, 2024
Eric was fantastic. He helped make my appointment go swiftly and quickly and was very welcoming and helpful. When the appointment was taking longer than normal, he went He helped make my appointment go swiftly and quickly and was very welcoming and helpful. When the appointment was taking longer than normal, he went out of his way to find out what was going on, and my car was ready within minutes. I was very satisfied with his service and all of the service at Lester Glenn! More
by JULIANNAHECK
June 06, 2024
Great customer service. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. More
by Koehler5
Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Bert Gomez , Keith Conroy, Kathy Ottmer
May 30, 2024
Eric was so helpful. He kept me informed about my car and the difficulties I was having. We did find out that what I had brought the car in for was discontinued and the He kept me informed about my car and the difficulties I was having. We did find out that what I had brought the car in for was discontinued and the "home company" never sent a noticiation to anyone. HOwever, Eric and the service staff were wonderful More
by DIZZICUCCI
May 29, 2024
Made an appointment for what I thought would be a quick and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wa and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wait time, I was able to witness what can ONLY be described as a low budget daytime soap opera with all the work drama that unfolded. Luckily, the service center did offer free popcorn for viewing pleasure to witness the ongoing drama. During the time I spent waiting I was able to overhear an employee state “F*** this I am not working with her and proceeded to walk out”. Was able to watch multiple employees attempt to fix the coffee maker / cappuccino machine, but failed and then proceed to state “this machine is a xxx and needs to be replaced”. I chuckled to myself and kept watching TV. I also witnessed on numerous occasions a service representative, being arrogant and condescending to customers that had simple questions regarding parts / service being completed on their personal vehicles. Apparently, asking follow up questions is FORBIDDEN and each question was met with shouting and childish face making when the employee walked back to their work desk. When my car was completed I had the pleasure of meeting the only polite individual of the day so far who was the cashier. When paying another employee came over and reached over my shoulder to drop what appeared to be outgoing mail to the cashier. No “excuse me or pardon me” just reach around and dropped off the letters. The cashier shook her head and disbelief and apologized, and I replied with “you shouldn’t have to apologize for the inconsiderate coworkers. It’s not your fault”. She smiled and said have a great day and I walked to me vehicle. When walking to my vehicle the same service representative was pulling up another vehicle and apologized for the “long wait” and proclaimed she can get a five star rating. I laughed out loud and said 5 star rating for drama that unfolded during my visit. I got in my vehicle and left. I am in complete disbelief over the entire service experience. An oil change should not have taken 2.5 hrs. At most maybe 30-45 minutes, especially if I made an appointment. The arrogance attitudes and childish behavior that was portrayed was appalling. Guess customer satisfaction was not top priority that day, which is unfortunate because the ratings are generally good for this and it’s close/convenient to proximity of where I moved too. However, if this is how it runs daily I will just continue to service my vehicle at the dealership I purchased my vehicle. More
by JMKEl
Other Employees Tagged: Nicole Damiano , Kathy Ottmer
May 26, 2024
Everyone is so polite and accomodating. It's always very much a pleasure dealing with everyone It's always very much a pleasure dealing with everyone More
by TROBYN.EVANS
Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Bert Gomez , Keith Conroy, Kathy Ottmer
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