Eric Senatore | Page 21

Made an appointment for what I thought would be a quick and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wa and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wait time, I was able to witness what can ONLY be described as a low budget daytime soap opera with all the work drama that unfolded. Luckily, the service center did offer free popcorn for viewing pleasure to witness the ongoing drama. During the time I spent waiting I was able to overhear an employee state “F*** this I am not working with her and proceeded to walk out”. Was able to watch multiple employees attempt to fix the coffee maker / cappuccino machine, but failed and then proceed to state “this machine is a xxx and needs to be replaced”. I chuckled to myself and kept watching TV. I also witnessed on numerous occasions a service representative, being arrogant and condescending to customers that had simple questions regarding parts / service being completed on their personal vehicles. Apparently, asking follow up questions is FORBIDDEN and each question was met with shouting and childish face making when the employee walked back to their work desk. When my car was completed I had the pleasure of meeting the only polite individual of the day so far who was the cashier. When paying another employee came over and reached over my shoulder to drop what appeared to be outgoing mail to the cashier. No “excuse me or pardon me” just reach around and dropped off the letters. The cashier shook her head and disbelief and apologized, and I replied with “you shouldn’t have to apologize for the inconsiderate coworkers. It’s not your fault”. She smiled and said have a great day and I walked to me vehicle. When walking to my vehicle the same service representative was pulling up another vehicle and apologized for the “long wait” and proclaimed she can get a five star rating. I laughed out loud and said 5 star rating for drama that unfolded during my visit. I got in my vehicle and left. I am in complete disbelief over the entire service experience. An oil change should not have taken 2.5 hrs. At most maybe 30-45 minutes, especially if I made an appointment. The arrogance attitudes and childish behavior that was portrayed was appalling. Guess customer satisfaction was not top priority that day, which is unfortunate because the ratings are generally good for this and it’s close/convenient to proximity of where I moved too. However, if this is how it runs daily I will just continue to service my vehicle at the dealership I purchased my vehicle. More

by JMKEl Verified Customer Verified Customer

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Everyone is so polite and accomodating. It's always very much a pleasure dealing with everyone It's always very much a pleasure dealing with everyone More

by TROBYN.EVANS Verified Customer Verified Customer

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I was greeted tax soon as I walked in the door and waited less than a minute to be serviced less than a minute to be serviced More

by locarbs Verified Customer Verified Customer

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Went in for an oil change and tire rotation. I was there for 2 1/2 hours because an error was made when servicing my car - when changing the oil, there was a spill that made the oil go all over I was there for 2 1/2 hours because an error was made when servicing my car - when changing the oil, there was a spill that made the oil go all over the bottom of my car. They had to spend a lot of time cleaning it up and then I had to smell the oil for several hours after leaving. That said, the individual assisting me when I brought my car in - Eric - was very professional, courteous and helpful. He was very concerned about what had happened and followed up with me after leaving your location. More

by sjmlseq631 Verified Customer Verified Customer

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It was a pleasure dealing with LG Subaru. The Service person was very helpful and car was done on time. Win-win. The Service person was very helpful and car was done on time. Win-win. More

by ACJC410 Verified Customer Verified Customer

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I dropped the car off for a repair. The mechanic found another problem during the multi-point inspection which was also repaired. They gave a list of things on the inspection that they The mechanic found another problem during the multi-point inspection which was also repaired. They gave a list of things on the inspection that they recommended be serviced but left it to me to decide what I wanted done and I felt no pressure from the service them to do so. In fact they recommended to me not to do one of the things I thought needed to be done. I found Bert, Eric and Nicole to be courteous, fair and honest(the best part) and would definitely recommend them to anyone that needs service on their Subaru!! Overall and awesome job, Thanks again!! More

by THUGO Verified Customer Verified Customer

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I had no problem scheduling my appointment, waiting. the employee I dealt with was very polite. the employee I dealt with was very polite. More

by LDEAN79 Verified Customer Verified Customer

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All representatives are very courteous and respectful. I was kept informed throughout my wait time for service. I was kept informed throughout my wait time for service. More

by ANNETTELIGAMMARI Verified Customer Verified Customer

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Eric delivered top notch assistance even though he wasn’t feeling his best. Linda is always a friendly face when I check out after service! Thank you to the entire team for helping me keep my car in good ord feeling his best. Linda is always a friendly face when I check out after service! Thank you to the entire team for helping me keep my car in good order. More

by JERSEYEBV Verified Customer Verified Customer

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Waited for part for car,about 8 days called me dropped off car.Called me pick up car Sorry we got wrong part,you will have to come back. off car.Called me pick up car Sorry we got wrong part,you will have to come back. More

by FRANKGIA113 Verified Customer Verified Customer

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