Erica Pollino | Page 13

Very nice purchasing experience. Helped by Jason Yeomans, he is very courteous, helpful and knowledgeable. I went in for a test drive and went home with a new lexus. Absolutely love the facility, it actually he is very courteous, helpful and knowledgeable. I went in for a test drive and went home with a new lexus. Absolutely love the facility, it actually lives up to its name - Lexus dealership. Thanks so much Jason! More

by ANLAM0910 Verified Customer Verified Customer

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The best service in town i recommended all people want to buy Lexus go the dealership I appreciate to My salesman he very helpful hornet guy show me everything thing and answer all my questions before I my buy Lexus go the dealership I appreciate to My salesman he very helpful hornet guy show me everything thing and answer all my questions before I my Lexus RX350 More

by moli.prom Verified Customer Verified Customer

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Warm, welcoming, courteous staff and amazing, patient Randy Covert who helped us navigate the buying process. Extremely pleased with Randy’s guidance and love the car we chose. Randy Covert who helped us navigate the buying process. Extremely pleased with Randy’s guidance and love the car we chose. More

by jennaustin92 Verified Customer Verified Customer

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As a new customer to Northside, As a whole I felt the customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I neede customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I needed assistance as if I did not belong there. My sales person Mason did approach me initially as I was looking at vehicles and I did eventually purchase as you know but I was disappointed in the service that my sales person gave me in the end because he failed to explain many features on my vehicle and I just felt like I was just a another sale, Thank you and here you are. I know that we are in a pandemic and we should limit our communication time in close proximity as much as possible but I would have been willing to stand out of the car while he explained features versus going home and trying to learn them all on my on and nevertheless and not explaining when I should be returning for my services etc. I pride myself in great customer service because I am a Nurse Manager and care for individuals daily and know the importance of quality care and for coming and purchasing first time from Lexus I definitely did not feel like I received The Red Carpet treatment as others have stated they received. Yes I did purchase the vehicle because I look liked it and Mason did assist me some with my purchase but there is a lot more he needs to improve on with making sure his customers are satisfied! More

by annscompany Verified Customer Verified Customer

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Pleasant experience starting with front desk. Felt at home… great common area that provided work space, soda and coffee. My sales professional is Jason Y. Ask for him. home… great common area that provided work space, soda and coffee. My sales professional is Jason Y. Ask for him. More

by LSUtiger Verified Customer Verified Customer

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Very pleasant exotic. Drove in from out of state. Told the sales lady what I wanted. I picked up my beautiful new car the next morning. the sales lady what I wanted. I picked up my beautiful new car the next morning. More

by SMTHOMASBRUSLY Verified Customer Verified Customer

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This dealership has many courteous, informative and professional employees. The website is especially helpful. It helps us to make our decision. The building is huge and well kept with well dressed emp professional employees. The website is especially helpful. It helps us to make our decision. The building is huge and well kept with well dressed employees. More

by dvandoan Verified Customer Verified Customer

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This dealership has many helpful ,courteous and professional employees. All are well dressed. The website of Lexus North Houston is especially informative. It helps us to make our decision. professional employees. All are well dressed. The website of Lexus North Houston is especially informative. It helps us to make our decision. More

by dvandoan Verified Customer Verified Customer

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Great working with these guys, makes buying a car a little less painful. Now the whole family has a new Lexus! Thank you so much little less painful. Now the whole family has a new Lexus! Thank you so much More

by kymberly_nicholson Verified Customer Verified Customer

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Erica was amazing - great facility , great options , quick financing process , great all around service! Only wish is you guys were closer to Sugar Land! :) quick financing process , great all around service! Only wish is you guys were closer to Sugar Land! :) More

by gmoser1024 Verified Customer Verified Customer

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