"Great dealeship... except finance employee"
While overall I'd give a 5 star rating to the staff of Toyota of Naperville, especially to Robin Clark, service manager (who would get a 10 star rating from me if one were available to give... she is wonderful), Erick Heinz, sales manager, and Tom Clancy, salesman... the same cannot be said for Mukesh Mehta, finance manager. He after promising to provide my wife and me with a thumb drive containing all of the documents we signed in front of him at closing, reneged on this, and with the papers he did provide failed to include the documents of ownership which would be required for us to produce in the event of an accident (Tom Clancy called to inform us of this failure, and to advise he was mailing them to us). We were shown carfax maintenance records, by him but NOT provided with copies of them. I'd received paper copies of four documents with our signatures, however had signed or initialed many more. He just seemed to want to get us out of the office as soon as possible.
"We just traded in our Sienna minivan for a highlander..."
- Engy Hanna
We just traded in our Sienna minivan for a highlander 2015. The whole trade in process was smooth and quick. We appreciate everyone that helped us that day. Special thanks for Harvey Nyien for the outstanding help. And absolutely I would recommend Toyota of Naperville for all of our family and friends.
"Very good experience"
This is the third Camry I've bought from this dealership and the first used car I purchased. The VIP Pre-Certified program is wonderful and the only way to buy a used car as far as I am concerned.
In addition to being my 3rd car purchase, I have only used this dealership for repair/maintenance
"Had a great experience at Dan Wolf Toyota. Everyone was..."
Had a great experience at Dan Wolf Toyota. Everyone was super helpful and very pleasant, even though it was approaching 10:00 pm when we closed the deal! No complaints whatsoever.
"Great experience working with Toyota of Naperville"
- Scott S.
Staff was very experienced and knowledgeable. Dave was great to work with and this is the second time we had worked with Erich. Would definitely recommend Toyota of Naperville to anyone looking for a new or used car.
Other Employees Tagged:
- Rav4 Team
I thought the sales team was extremely professional in working with me in accomplishing my goals. i was able to find a car at my price point and go home very happy with my purchase.
Had a great experience from beginning to end. Erik Heinz help get us set up and a good trade in value. He did a lot of background work and made me feel comfortable going into the dealership. Also he set us up with Adam Johnson who made it a smooth process pick a great car.
I came in needing a fresh start to build again, and Toyota service department helped me out tremendously! And led me to Kareem Thomas and he worked tirelessly to give me the best deal in a great car that fits me! Diligence was displayed and I felt comfortable with my decisions concerning my purchase!
"Great overall service "
I worked with Eric and Dave when purchasing my 2017 Toyota Corolla this week. They were extremely helpful. From the time I called to check if the car I found online was available to the time I left with keys in hand. Before I left they washed my car and filled the gas tank. They also followed up with me the next day to see if I needed anything or had questions.
"5 out of 5 stars"
Edgar did such a great job throughout the process. Very professional and knowledgeable about the process. Not pushy whatsoever with his sales and truly cares about his guest. Eric was awesome and presented so many options to help me maximize my financial opportunity, I was very appreciative. Erin made the whole finance process smooth and fun. I will definitely recommend them to family and friends in the future!