Dealer Reviews
Cars for Sale
Dealer Log In
Erick Lain
42 Reviews
Dealership Experience
9 yrs, 3 mos
Industry Experience
9 yrs, 10 mos
Languages Spoken
English
42 Reviews
Write a Review
42 Reviews of Erick Lain
Verified Customer
September 04, 2025
Things got messed up on our clear bra. So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did thei So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did their best to cover the flub, but it still cost us an entire week without our car. So, the service department did a good job, but that contractor made them look bad. More
by cnapolk
Other Employees Tagged: Scott Bishop, Rosalie Isern
August 25, 2025
Walser service department is fantastic to work with. The service department is always professional and prompt. Very courteous and helpful. The service department is always professional and prompt. Very courteous and helpful. More
by Kirby Vernon
Other Employees Tagged: Rosalie Isern , Angela in Service Dpt.
August 08, 2025
Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More
by cnapolk
Other Employees Tagged: Scott Bishop, Rosalie Isern
August 06, 2025
Good people with knowledge of my RX350. Smart kind friendly responsive to questions with clear answers. Smart kind friendly responsive to questions with clear answers. More
by dseg14409
Other Employees Tagged: Scott Bishop
August 03, 2025
Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More
by Kevin and Lois
Other Employees Tagged: Rosalie Isern, Vanessa Mayo
July 29, 2025
Had car 1 1/2 mos in shop 3 weeks total $2600 . Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since pass Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since passed on. It was sentimental. I’ve made three phone calls. Not one phone call has been returned. Will never use this dealership again. More
by kim.mastellar
Other Employees Tagged: Jonathan Haynes
June 27, 2025
Service is always top notch. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. More
by gbcurry11
Other Employees Tagged: Vy Nguyen, Rosalie Isern
