Check out Erik Matos's reviews on DealerRater

February 19, 2026

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I recently had the best car leasing experience in my life! Everyone was so helpful and friendly!! They treated me like family!! I highly recommend Joyce Honda to anyone who is interested in leasing o life! Everyone was so helpful and friendly!! They treated me like family!! I highly recommend Joyce Honda to anyone who is interested in leasing or buying a new Honda vehicle!! More

by SCORCORAN3333

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman, Larry Swanson

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Feb 19, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

February 17, 2026

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Our salesman was a straight forward no nonsense professional that made our car buying decision very easy. The support crew was equally as good. professional that made our car buying decision very easy. The support crew was equally as good. More

by TPOLAKOWSKI

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman, Gina Verrilli

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Feb 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

February 11, 2026

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I really appreciated the prompt efficient and personable service. The car was delivered clean and ready to go service. The car was delivered clean and ready to go More

by kgordon2

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino

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Feb 11, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 28, 2026

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This dealership is great probably one of the best ones I’ve been to. Really appreciate the service crew and of course.Larry. I’ve been to. Really appreciate the service crew and of course.Larry. More

by MIKE.PALAIKIS

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Recommend Dealer

Yes

Other Employees Tagged: Larry Swanson, John Lavelle

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Jan 29, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 02, 2026

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Service is Always great here. Service advisors are top notch like Ernest, who I deal with all the time. Never had a problem. Service advisors are top notch like Ernest, who I deal with all the time. Never had a problem. More

by ceflopez

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Eric Zacatenco

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January 02, 2026

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Its sad to day but since I got the car back im still experiencing the same issues or it might have even gotten worse, I truly don't understand why its a manufacturer defect and I should Incur the cost experiencing the same issues or it might have even gotten worse, I truly don't understand why its a manufacturer defect and I should Incur the cost More

by ghyman511

Verified Customer

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Recommend Dealer

No

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Jan 02, 2026 -

Joyce Honda responded

We’re very sorry to hear that you’re still experiencing issues with your vehicle and that this has caused frustration. That is certainly not the experience we want for our customers. We understand how concerning it is when a problem persists, and we would appreciate the opportunity to review your situation further and discuss the details with you directly. Sometimes manufacturer-related concerns can be complex, and our goal is to ensure everything has been properly evaluated and explained. Please contact one of our Service Managers so we can assist you further: Eric Zacatenco or Erik Matos 📞 973-361-1396 📧 eric_zacatenco@joycehonda.com 📧 erik_matos@joycehonda.com

December 14, 2025

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Erik Matos showed no empathy, dismissed valid concerns, prioritized money, and defended poor service instead of customers. prioritized money, and defended poor service instead of customers. More

by richiepee94

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Recommend Dealer

No

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Dec 15, 2025 -

Joyce Honda responded

We’re sorry to hear you felt disappointed with your experience, and we do want to clarify the situation to be fair and transparent. You arrived requesting a vehicle inspection to be completed under Turo’s commercial-use checklist requirements. During that inspection, we found that three out of the four tires did not meet Turo’s eligibility standards, as they were six years old or older. We also had difficulty confirming whether the battery met Turo’s required age timeframe. You advised that this work may have been completed elsewhere within the last two years; however, without verifiable documentation and since the vehicle did not meet the checklist criteria at the time of inspection, we were unable to sign off that the vehicle passed. Additionally, the inspection you requested requires technician time and dealership resources. Unfortunately, we are unable to perform this inspection at no charge. Our intent was not to dismiss your concerns, but rather to follow the specific checklist requirements provided by Turo, which we are obligated to adhere to. We hope you were able to resolve the tire concern with your preferred private repair facility. If there is anything further, we can assist you with, please feel free to reach out.

Dec 15, 2025 -

richiepee94 responded

Thank you for the clarification. However, your response does not address the primary concern raised in my review, which was not just the inspection criteria itself, but the lack of communication, professionalism, and customer care displayed during my visit. At no point during the appointment were the tire age concerns or battery verification requirements clearly explained to me in a respectful or transparent manner. I was not informed that three tires failed due to age, nor was I given a clear breakdown of the findings. Instead, I had to repeatedly ask for explanations after the inspection was already completed and paid for. Additionally, the issue was compounded by the conduct of both the service advisor and the manager. Rather than acknowledging the communication breakdown, the manager chose to defend the advisor and questioned why I came to the dealership at all, suggesting I should use a private mechanic. This approach felt dismissive and unprofessional, regardless of the inspection outcome. For clarity, after explaining the full situation directly to Turo, my vehicle was reviewed and approved, and it is now active on the platform. This confirms that the issue was not the vehicle itself, but how the inspection and communication were handled during my visit. I fully understand that inspections require time, resources, and adherence to Turo’s checklist, and I did not expect the service to be free. What I did expect was clear communication, courtesy, and a willingness to work with the customer, none of which were demonstrated during this visit. My feedback remains focused on the customer experience, not just the checklist requirements. I hope this is taken into consideration to prevent similar experiences for future customers.

November 29, 2025

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Always great service at this true family owned dealership Looking forward to seeing the new location Looking forward to seeing the new location More

by tmg1065

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Lloyd Wilson

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Nov 29, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 20, 2025

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I am pleased with my customer service at Joyce Honda and the responsiveness of Eric and Kelly to address my needs the responsiveness of Eric and Kelly to address my needs More

by Kara974

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kelly Fields

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Oct 20, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 09, 2025

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I highly recommend Joyce Honda for your next vehicle purchase, service or parts needs. I have purchased 9+ vehicles here, and have always had a pleasurable experience. From start to finish…!!! purchase, service or parts needs. I have purchased 9+ vehicles here, and have always had a pleasurable experience. From start to finish…!!! More

by WHITEHOTT

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman, Larry Swanson, Tom Duffy, Ernest Biondolino, Matt Stark, Chris Stark, Eric Zacatenco, John Lavelle, Jane Bisignani , Steve White

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Sep 09, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Erik Matos

Service Manager

Joyce Honda

138 Reviews of Erik Matos

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