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Erik Matos
Erik Matos at Joyce Honda

Erik Matos | Page 2

Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

Contact Me
4.7
142 Reviews

Dealership Experience

23 yrs, 9 mos

Industry Experience

26 yrs, 6 mos

Languages Spoken

Spanish Spanish

4.7

142 Reviews

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142 Reviews of Erik Matos

December 14, 2025

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Employee Rating

Erik Matos showed no empathy, dismissed valid concerns, prioritized money, and defended poor service instead of customers. More

by richiepee94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 15, 2025

Joyce Honda responded

We’re sorry to hear you felt disappointed with your experience, and we do want to clarify the situation to be fair and transparent. You arrived requesting a vehicle inspection to be completed under Turo’s commercial-use checklist requirements. During that inspection, we found that three out of the four tires did not meet Turo’s eligibility standards, as they were six years old or older. We also had difficulty confirming whether the battery met Turo’s required age timeframe. You advised that this work may have been completed elsewhere within the last two years; however, without verifiable documentation and since the vehicle did not meet the checklist criteria at the time of inspection, we were unable to sign off that the vehicle passed. Additionally, the inspection you requested requires technician time and dealership resources. Unfortunately, we are unable to perform this inspection at no charge. Our intent was not to dismiss your concerns, but rather to follow the specific checklist requirements provided by Turo, which we are obligated to adhere to. We hope you were able to resolve the tire concern with your preferred private repair facility. If there is anything further, we can assist you with, please feel free to reach out.

Dec 15, 2025

richiepee94 responded

Thank you for the clarification. However, your response does not address the primary concern raised in my review, which was not just the inspection criteria itself, but the lack of communication, professionalism, and customer care displayed during my visit. At no point during the appointment were the tire age concerns or battery verification requirements clearly explained to me in a respectful or transparent manner. I was not informed that three tires failed due to age, nor was I given a clear breakdown of the findings. Instead, I had to repeatedly ask for explanations after the inspection was already completed and paid for. Additionally, the issue was compounded by the conduct of both the service advisor and the manager. Rather than acknowledging the communication breakdown, the manager chose to defend the advisor and questioned why I came to the dealership at all, suggesting I should use a private mechanic. This approach felt dismissive and unprofessional, regardless of the inspection outcome. For clarity, after explaining the full situation directly to Turo, my vehicle was reviewed and approved, and it is now active on the platform. This confirms that the issue was not the vehicle itself, but how the inspection and communication were handled during my visit. I fully understand that inspections require time, resources, and adherence to Turo’s checklist, and I did not expect the service to be free. What I did expect was clear communication, courtesy, and a willingness to work with the customer, none of which were demonstrated during this visit. My feedback remains focused on the customer experience, not just the checklist requirements. I hope this is taken into consideration to prevent similar experiences for future customers.

November 29, 2025

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Employee Rating

Always great service at this true family owned dealership Looking forward to seeing the new location More

by tmg1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Wilson

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Nov 29, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 20, 2025

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Employee Rating

I am pleased with my customer service at Joyce Honda and the responsiveness of Eric and Kelly to address my needs More

by Kara974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Fields

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Oct 20, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 09, 2025

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Employee Rating

I highly recommend Joyce Honda for your next vehicle purchase, service or parts needs. I have purchased 9+ vehicles here, and have always had a pleasurable experience. From start to finish…!!! More

by WHITEHOTT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe San Roman, Larry Swanson, Tom Duffy, Ernest Biondolino, Matt Stark, Chris Stark, Eric Zacatenco, John Lavelle, Jane Bisignani , Steve White

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Sep 09, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

August 24, 2025

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Employee Rating

I've leased cars from Joyce and had my cars serviced by Joyce and the service was excellent. More

by MCBRADY57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe San Roman, John Lavelle

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Aug 25, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 25, 2025

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Employee Rating

This dealership has great customer service. Went inside got greeted by the porters and the advisor were amazing and helped out a lot with my car and what it needed highly recommend this place.A More

by Alfonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Eric Zacatenco, Lloyd Wilson, John Lavelle

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Jul 25, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

June 05, 2025

Dealership Rating
Employee Rating

They had the SUV in the color and trim I wanted and they delivered it. i recommend seeing them for your new SUV. 😊💕 More

by VYANNTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Stark, Mio Martinez, Charles Mitchell, Jane Bisignani , Kelly Fields

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May 27, 2025

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Employee Rating

I've have 3 Honda's and always had them serviced at Joyce Honda and I have always been completely satisfied with their quality of work. I would definitely recommend having your vehicle serviced there. More

by RPVERDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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May 28, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

May 10, 2025

Dealership Rating
Employee Rating

Fast efficient service. Employees were very knowledgeable. Techs kept me informed of the progress. Waiting Area neat and comfortable. More

by richmann1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Gina Verrilli, Matt Stark, Charles Mitchell, John Lavelle

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May 14, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

April 23, 2025

Dealership Rating
Employee Rating

I have been with this dealership forever. I come there due to my relationship with all and I know if there is an issue, it will be resolved. More

by BJARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Swanson, Ernest Biondolino

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